Danny built my husband a new, super fast desktop with all the bells and whistles. He knows…read morecomputers in and out. Highly recommend.

Best customer service and experience I've had in a long time. Danny and his crew got my sons PC…read moreback up and running before I could even get home after I dropped it off. Definitely coming back to these guys when I need help as well as on the upcoming build we're planning for another PC. 10 out of 10... Absolutely fantastic.

I went down to the local office only to find it closed. When I had tried to call, I got a national…read morenumber where no one seemed to be able to help me. Really glad that I was just visiting my family in Malvern and that I don't have to put up with that as a regular customer.

The equipment quality for both internet and television is top notch. The customer service however…read moreabsolutely SUCKS. The telephone help is an endless circle to nowhere. The chat doesn't work. There are no email contacts. You can get more results writing letters to Santa Claus. Absolutely HORRIBLE customer access. If everything is working, you're in good shape. If you have a problem and require contact with Suddenlink. You might as well just give up before you start. Freaking TERRIBLE! I wish the scale allowed for negative numbers!

Fidelity isn't exactly known for getting good reviews, but I've had mostly good experiences. The…read morespeed is great where I am, 125mbps - for American standards, that's really decent (and much higher than all competitors in the area). They do suffer from occasional dropouts - and it's usually in poor weather, but not always - but they're mostly limited to brief interruptions of 2-5 minutes, often at night when no one notices. Downside is, if you DO need to get through, it's a nightmare - like an hour on hold to be told "we don't have an ETA." But, they DID already know about the issue. I don't see why they don't simply get a twitter account and post live status updates. Also, enrolling in autopay on my CC was much harder than it should have been. For rural AR, I'm pretty happy.

Your typical cable company. Fidelity was the only internet in the area since we lived in Beebe,…read morethere was DSL but it was too slow. Fidelity was mostly unstable when we were a customer. It would go a few times a week. Their modem would take 5 minutes to reboot. They would have issues multiple times a month. They kept going up in cost, it got to $108. We finally had Rightfiber move in, they installed fiber and it was 20+ cheaper per month that includes taxes and everything. So, 330~ a year is saved after switching and it's more stable with faster upload. We thought giving Fidelity, a chance, they would improve their services and prices after competition came in, to keep existing customers. It was a mistake to assume this. So moved to Rightfiber a few months ago. I told Fidelity I am canceling our service. They kept billing, missed it for two days, and they billed for the entire month. They also wanted their terrible modem, which takes forever to boot to be driven to them. They wanted a person to drive about 30 minutes to an hour over to one of their locations. Wasting fuel and milage. At first, they didn't even want it to be mailed in. They said they'd call, randomly expecting somebody to be at home at that specific time they call, for tech to pick it up. No tech ever called. The billing department over there said they would prorate one month where we were late by 2 days, and the next month after, refund that one as well. Called a few times. It has been difficult dealing with them by canceling the service. I then got another email saying they were going to try and hit the card for January despite not having used the service since November or so. Now, they're letting us mail it in which may cost over $20. It is ridiculous all of this to cancel. Be cautious if you are going with them. First, use a credit card instead of a debit card, and I would recommend you consider avoiding using a rented modem. Even get a used one online, so if you ever do cancel. You don't have this issue. They might not have a contract to keep you locked in, but they make it a bit difficult to opt out.

As a new resident of Hot Springs living at Beacon Manor, I've recently had my second internet…read moreinstallation completed by Resort Cablelynx--and the experience today was a complete 180 from the first install I had several months ago. From the moment the technician arrived, he was courteous, professional, and respectful of my home. His attention to detail and the overall quality of the installation were noticeably superior. He took the time to clean up, double-check the setup, and make sure everything was working properly before leaving. Compared to my initial experience, this was a much more positive and impressive service call. The installer represented Cable Link in the best possible way--excellent manners, thorough workmanship, and pride in doing the job right. Highly recommend this technician and hope Cable Link continues to send more like him. Thank you Christopher T

They could improve on quality and value. They could credit customers when our internet has been out…read morefor an hour or more. Why should we pay for what we CANT have! It crashes several times a month!. I'm pretty sick of them!

We have recently retired here from DFW. The internet providers available in our area is just…read moreridiculous. We have no options other then Wirelss for internet without using satellite. I don't know if it's because of this we pay for such poor quality, to then call for help and try to resolve issue... "it will cost you if we find nothing!" Don't even get me started on the unprofessional install. So frustrated!

Ridiculous prices, slow speeds, and they have routine 'downtime' without the decency of lowering…read morethe bill. The contract is absolutely draconian, any legal trouble you have with them has you paying their court costs, as well as poor repair services and harsh penalties.