As a new resident of Hot Springs living at Beacon Manor, I've recently had my second internet installation completed by Resort Cablelynx--and the experience today was a complete 180 from the first install I had several months ago. From the moment the technician arrived, he was courteous, professional, and respectful of my home. His attention to detail and the overall quality of the installation were noticeably superior. He took the time to clean up, double-check the setup, and make sure everything was working properly before leaving. Compared to my initial experience, this was a much more positive and impressive service call. The installer represented Cable Link in the best possible way--excellent manners, thorough workmanship, and pride in doing the job right. Highly recommend this technician and hope Cable Link continues to send more like him. Thank you Christopher T read more

They could improve on quality and value. They could credit customers when our internet has been out for an hour or more. Why should we pay for what we CANT have! It crashes several times a month!. I'm pretty sick of them! read more

It's the only thing in my area. Nice service people. Def is $100 a month. If you can get cheaper go for it but they're fine.

Worst cable company EVER!! They give out used modems- just switched out my non working modem & I now have another non working modem. Every time it rains, or storms - we lose internet! Do not use them if you have an alternative! Actually minus 1 star! read more

The WORST WIFI company they lost long time clients bc they can't get their ish together their service sucks wifi kept going out for days and no solution to any of their problems. 0 stars NEXT read more

When it is working, it works really well. But if it goes out, the customer service is awful. You can only talk to someone at Cablelynx and no one at the local company. There is no communication between Cablelynx and Resort and they can tell you nothing about when or if it is going to be restored. Very frustrating and ridiculous. read more

Resort cable needs to make sure they tell their customers that they are signing a year contract that renews its self without proper signature. with their business going down hill they are charging people money that they didn't owe. I will not pay a contract that I didn't sign other than the first time I signed it. read more

Friendly helpful quick I'm happy with my turbo an landline package hooked up right away never slows on streaming 3 tvs I recommend this over all around service prices and no complaints same price every month unless I'm late of course read more

Paying for 100mb/s getting .20mb/s. Lived in Hot Springs my entire life and resort TV cable has been trash the entire duration of it. Customer service is terrible, internet is terrible. They will go out of business when a new provider comes to town. read more

Resort TV Cable - Example of how garbage resort TV cable is. Highway robbery. - Television Service Providers Near Me - Hot Springs, Arkansas

In office customer service. I returned my modem today and she asked why I was disconnecting? I said I wasn't but just returning their modem. I asked if she disconnected me and she said no but got home and no internet. I called the main cs number and they said she had deleted the new modem info that was added and working yesterday... I had no data in their system. Of course I cannot get to the hot springs phone number because apparently for obvious reasons it isn't published.... read more

Someone please take over their areas!! Has been the worst/most expensive internet I've ever had. I've been scammed out of 500 dollars and it's only been 3 months read more

If you're looking for stability, customer service, competitive pricing or competitive speed... Well don't choose Resort TV cable for internet. I've had 1 good tech out of 50, and since I am a technician myself, that should explain a lot. Their speeds are... ok. They offer high download, which is great, but literally 6 hours west of Hot Springs you can get 1G / 1G for half the price of their best package, they do not offer unlimited for residential, their business prices are absurd, their upload speeds are laughable, they do not offer fiber, and their connection is spotty at best, and will still give you packet loss. Get your act together, or get replaced. read more

Poor response time, unreliable service, constant connection issues, awkward website for payments, and I've never been in their office without seeing angry customers. read more

Service so terrible it made me create a Yelp account. My parents use their television service, but as I'm not a baby boomer, I have little interest in old media. Most people my age don't care about TV. That being said, my parents have also had absolutely horrible service for television as well. Price hikes, forced hardware upgrades, losing channels. Paying more for less. But as part of the internet generations(a millennial, we're old people, now). This is internet so disgustingly horrid it would make even the infamous Comcast blush. My choice of career is Twitch streamer and content creator, an increasingly common path. And I have to often go weeks without streaming and find ways to make offline content, because highest tier prices, which are just barely enough upload speed to be a streamer at all, are constantly going down. The internet has gone down for me hundreds of times over the years. Either for as much as days at a time, or in multiple short bursts over hours. Usually, during streaming. Needless to say, it becomes absolutely impossible to even consider ever doing something like a subathon with an ISP as unreliable as this. This is not a "my internet from my house" thing. I use Ethernet cables exclusively. I have to constantly unplug and replug my modem and router. Flushing DNS does nothing. Calling customer service, they simply ask you to do all of the obvious things like unplugging and replugging your modem. Which after having done for the umpteenth time to make them happy and move forward with the conversation, and time spend of doing everything else, they may deign to send out a technician. Of which will take multiple days usually for a technician to be available, and you have to be available to take a phone call, if you don't, they skip over you and you have to start the customer service process all over again from the beginning. So you'd better hope they call when you're available. And this process, one of waiting and struggling to finally actually get a technician like you needed in the first place, has to be done multiple times per year. Sometimes multiple times per month. The internet they provide is simply not stable or reliable at all. But they will charge you top dollar for that privilege, with top plan internet required for bare minimum speeds from a decade ago. And that's if you're lucky, if you complain to them about any of this, you may be told "take it or leave it" like my Dad was. Why would someone be told that when being charged an outrageous price for a horrible service? Because they are under no obligation to try. You get to pay medical bill prices for worthless internet, or have no internet at all. They care not. They are the only option, and they bank on that. Their strategy is for you to be defeated and desperate. We've called every other potential ISP, ones that have advertised to us. Every possible alternative. Every single one has responded by saying "we're not yet available in your area". Which is unsatisfying. If you're ask further, and they're pressed on it, they'll tell you that it's illegal to sell in your residential district. Resort TV will say the same thing under the right circumstances. They are a monopoly. They don't have business by offering anything decent, they have business by being the local internet mafia. They want you to eat garbage and like it. They're just as happy for you to fear them as like them. They're giving you an offer you can't refuse. If I don't yet make myself clear: they're bullies. There is no free market, no competition, no supply and demand. They win, and you lose. This is a dirtbag dial up company in the Zoom call and Twitch stream era. And they strongarmed their way to being here. It is downright evil and a failure of the system that they were not bankrupt long ago. read more

I truly wish there was anyone else to have besides these people. I have waited, on the phone, for a total of 4 and one half hours to try and get their billing department to fix an issue. I'm having to call back again, and the current wait time (and still waiting) is 43 minutes. To talk to someone. I went down to the actual location in Hot Springs, and the lady there was extremely frustrated and rude that her own company advised me to go there to get help in person. I have lives in many places, and this is, by far and away, the worst cable/internet company I have ever had to deal with. Do not deal with this company if at all possible. read more

These people are a joke.....internet is currently down........again!! Try to call you just get hung up on and the chat isn't working......place is garbage read more

Their internet service is hit or miss. It seems like it's down or really slow more that up and running. I've ran tests multiple times and very rarely does it hit the advertised speeds. Just like a lot of other places, they give incentives to new customers (discounted entry rates and stuff like that), but fail to take care of long time customers. We ditched cable service a while back and just do internet so we can stream. When we did have cable it was also hit or miss. So unless you want to go with Dish or a 2-way radio (not available is all areas) then you are stuck with Resort TV. read more

Not very customer friendly at all. The only utility in Hot Springs that does not allow you to switch service from one person to another on the phone or online. Not only that, they require both people to be there at the exact same time. The employees are nice, but the worst company to deal with ever ! I signed up on Friday, on Monday modem still does not work and we have been waiting for 2 hours for them to fix it. Horrible systems to help customers. read more

Internet goes down constantly. Poor customer service and technical support. Provides absolutely no information to customers regarding outages. read more

Cable went out Friday 12/09/2022 and it is Sunday 12/11/2022 no call back and they had to issue another service number because no call back and no service. If we had another cable Internet option in Hot Springs we would switch service. read more

I have had Resort for well over 5 years on and off and the same results with every instance remain. due to the fact there is no other sufficient high speed internet provider where I am I have no other options or I would have left a long time ago. The service I receive is NEVER up to the described standards other than the short instances and maybe the week after a technician has visited. I have asked for a bill credit as my upload speed is the main reason I pay for my specific package and I am denied because I have been recorded "using the service" meaning because I can still stream Netflix and watch a Youtube video I have to pay for the full gig internet speed and upload that they are selling me. Even though my work is being interrupted or stopped all together forcing me to go to a friends house OUT OF TOWN to get my work done. I pay for 40+ mbps upload and the only consistency I get out of that upload speed is 2-7 mbps.... yet I still have to pay for 40+? If all I needed the internet for was streaming movies I would have cancelled my plan years ago and either gone with a satellite internet company or used my mobile hotspot when I wanted it! I'm physically and mentally drained jumping hoops to try and make this monopolized internet company work for me and I am really considering moving out of the city away from friends and family just to get a descent provider. to sum up my review, this company is financially ruining me my career and there is so much unnecessary stress in my day to day just from the worry of whether or not ill be able to clock in and work a full 8hrs or not much less enjoy my off time. Dissapointed and sad. read more

Horrible customer service, took 7 weeks just to get the service started in May. It's now August, I have already had to replace one modem and now it's out again. They have a monopoly here, the only company with decent speed but not reliable service or reliable repair. read more

I wish zero stars was an option. I got suckered by their $25 for 50 mb promotion last summer. Two months later they charge me $300 saying I didn't sign the contract. So I said I don't remember being told to sign an electronic contract. She says its in the notes. I said nobody told me. She says the company will not waive the fee. I said can I talk to your manger she says she is not here. Well I raised my voice and said I was not paying the fee can called them liars. Then the manager who wasn't there came out. Yes I lost my cool but believe me being ripped $300 will cause you to lose your cool for sure. This company are known to provide poor service but they never out n out ripped me off before. Don't fall for their advertisements. Everything they say is a lie. read more

Expect to pay $20 extra for Internet if you work from home on a work VPN. I pay almost $200/mo for my standard cable TV and basic internet (lucky to reach 20mb download). These prices are absurd for the quality of service. They have everyone by the shorthairs and they know it because there is no other competition in the area. Also expect to pay $10-12 extra per month to rent their modem/router combo, and $8.99 extra for each cable box per month. So with all the extra fees and BS, my cable television for two rooms in my house and basic internet per month costs about $189/mo. That's including the promotional 12month discount. It will be well over $200 next year which comes out to around $2,400 per year. I can see why most people are dumping cable TV. It's not affordable at all for the average worker. read more

ABSOLUTELY TERRIBLE SERVICE!! If I could put Zero stars I would! The customer service rep said that he would be there at 2:30. I called after 2:30 to see where they were and said it would be 2:58, without calling. We rescheduled for 3:45 as we had to get our kids from school and didn't want someone walking through our home as we aren't home. The next time I was was at 4:45 as the rep never showed and no one called, 5:14 is when he was expected to be there. He didn't arrive until 5:47 as he was finishing up with another job. I understand being late, but The rep over the phone had a terrible attitude, and the company wouldn't compensate in any way, being that they ruined by daughters birthday night! read more

Awful service, if you can even call it that. About 25% of the time, my internet doesn't work. They have no problem raising your bill though. I tried to call for tech support and was disconnected without anyone ever coming to the line. I wish someone would buy these people out. read more

Worst customer service ever. The company will not work with you on your bill other then granting you a 7 day extension when you reach your suspension date. This is the only cable company I've ever had that will not split your bill up over future bills. The last person I talked to said "If you dont like our service you can switch providers. " Great customer service there. And he was suppose to be an operations watch supervisor. And no I can't switch unfortunately because the apartments we live in only has this company available. As they're also the only cable tv provider in the town. There is dsl in town but not available at my apartment either. So since they have a monopoly essentially they don't care. Also the tv service is crap at times it is pixelated or lags out for five to ten seconds. This happens on hd channels mostly. read more

We recently updated our internet with the highest speed possible and we are very pleased with the internet provided. We have had two instances when we had to reset the router took less than two minutes to get online. I honestly have never had any problems with service or any representatives, they have always been nice and very helpful. read more

Customer service is terrible and will lie, be sure to get receipts and keep on everything! Avoid at all cost!

Terrible internet service and customer service. I have called several times to upgrade my internet service and have been unable to accomplish this. It sounds like it may not matter anyway, just another way to collect more money. Goes out on a regular basis, have to call for signal. read more

We tried to get Internet only from Resort Cable at a Condo. Many tenants were already using Resort as their provider....nobody really liked them....but the only ones in town for high speed internet. So, I called Resort and told them what I wanted. Lady on phone said it would take four months for connection. Well, no thank-you....if it takes that long for service. I hate to think how long the wait would be if there was an outage. In a nutshell....many of us ended up sharing router passwords amongst each other. They need more competition for sure. read more

I would give them 0 stars if it was possible! I'm paying premium rates for cable TV and internet but recieving sub-standard service: - Cable TV; 1. I have a UHD tv and the reception is Worse than an Antenna! 2. The channels provided are crap! I Pay for a little about their average plan, But there channel options are about as Good or worse than free Antenna! - Internet; 1. Intermittent availability! 2. I can't believe that they have a cap Data? Really? Wow!!! - Customer Service; Vary unsatisfactory! Their people need training! This needs Come from the top as I'm sure that Their CEO doesn't have a clue on how Run a successful business! Stop Terminating employees when the Problem is coming from the top! - Summary; It's all about Greed! I'm going to Change my service as soon as I can! read more

The only reason I can imagine this company is still in business is simply because they have no real competition due to the lack of ISPs in HS. Their customer service is embarrassing, the Internet connection that they provide is laughable. There is a complete disconnect from the people running this company, and any sort of integrity to serve their customers. But please, don't expect things to improve or change anytime soon. Why? Because they don't have to. read more

Resort TV Cable - For one month of Internet: $61.90. - Television Service Providers Near Me - Hot Springs, Arkansas

This has always been the worst service for 7 years is ridiculous in the slowly creep up the amount of money you have to pay... I started out with $88 pain then going all away up to $105. Then the downloads and uploads keep going lower and lower while the money you pay is higher and higher... This is ridiculous and this service keeps turning off and on all day long never working it's the worst Internet service I've ever had in my entire life what a freaking joke read more

They can not get my bill correct. I have one TV. I told the lady at the office I have one TV. They charged me $128 the day I got my cable. That is supposed to be my monthly fee I installed the boxes and hooked up my own cable. Less than 10 days later they drafted my credit card for $197. That's on top of the fee I paid the first day. I called and was told I was being charged 79 for installation of the first TV and 45 for the second TV. That doesn't add up to $197 and I only have ONE TV. PLUS.., I installed the darn thing myself. At this point I really want to use bad language. I go to the office....they can't explain it and said to call the help center, or whatever it's called. So I call back in and the girl said she couldn't figure it out but looked like I would get a credit on my next bill. Nope.....,,They hit my credit card for $123 . No refund. I'm not even going into the guy that came out to prove I only have one TV. Another story. So, I have disputed the 197 with my credit card company. Another pain, having to complete all the paper work. I look at my credit card today and they have billed for another month. Instead of the $128 they said my bill would be... it's $145. I know it's for the second TV I don't have. This is insane!!!!!!!!!!! One of the boxes they gave me at the office was taken back but the guy that came out to see if I had two TVs. I swear he said my bill would go down because I didn't need that box. UGH. There has to be a better cable company read more

The rates may seem good enough at first, but be very aware that they will go up arbitrarily. And mine went up $30, almost 40% more than what it had been. I was paying my monthly bill automatically, so they had been charging me their new rate plus a late fee before I was aware of what was up. And I was told one thing by one customer service person and another by the next. The first told me she would adjust the rate to their "new discounted rate" and the next told me they don't do that but I should have looked at the fine print on the back of my bill, that they had a message there that rates would be going up!! In the fine print on the back of the bill. I'm not making this up. It's a mess, and in my opinion, not demonstrating any concern or value for their customers. I'm out. As others have mentioned, they have a monopoly where I live, so I'm getting a hotspot from my cellphone carrier. Not doing business with Cablelynx/Resort anymore. read more

Resorts internet service is terrible, we pay for the very top tier service and and my ms/download/upload speeds float around 60/22/3, which is putrid in my opinion if that's "the very best" and most expensive package. However, there's just not many options, I hate it, but right now, I just can't find anything better. read more

0 out of 5 stars. Internet service drops weekly. Which means your alarm service is off-line, your security cameras are off-line, your primary means of working from home and school during a pandemic are all off-line. Customer service is non-existent because they exist in the vacuum of the only provider in town. Now that a major school system in town today was crippled by Resort's shoddy service, perhaps we can get some attention to the fragile infrastructure. Is the next step a meeting with the HS City Council to get a reliable, affordable internet provider in town? These clowns have taken enough of our money. read more

Just bought my parents house, and wanted to start service in my Name with resort TV. walked into an office full of bitter ladies looking for an excuse to punish customers. said I was not eligable for a promotion deal because I bought the house from my parents who happened to be previous customers. AT&T never had such incredibly effective sales people. read more

Terrible! Avoid this company if you can. They lied to me about when my cable would be installed and I have nothing now with all my family here visiting. Also, the installation prices are OUTRAGEOUS! read more