The only issue was when I first boarded the air conditioner was down and this is the middle of…read moresummer and a bus packed full of people w/kids and no air you can imagine the vibe from people. Not very good, we had to ride like that all the way to Atlanta. Other than that the rest of the trips was wonderful.

Since Macon is only 80 miles from downtown Atlanta, I often take Greyhound to visit family during…read morethe Thanksgiving and Christmas holidays. I've already written a review of the Atlanta Greyhound station, so it's about time I reviewed the one in Macon. I'm going to compare the two stations while being mindful of the fact that Atlanta is a much larger city. By comparison, Macon is about the same size as Savannah, GA but doesn't have the tourist attractions of Savannah. Due to its lack of tourism to boost the economy and its poor political leadership throughout the years, Macon is threadbare by comparison. Jobs have moved away and in the process, crime has risen. As a graduate of Southwest Macon High School, I have fond memories of being a teenager in Macon but the town has been going downhill for some time now. The Greyhound bus station is located in Macon's depressed downtown and is smaller than the one in Atlanta. It's a small room with a few vending machines, a front desk counter and some relatively clean restrooms (at least it was during the only time I ever used it there). Outside, there are several lanes for the buses to pull into and at the very front is a tiny parking lot. Within short walking distance is a Checker's, Zaxby's, Krystal, a gas station/convenience store and a restaurant that sells hot wings. There is also a motel called the Macon Scottish Inn nearby, though I wouldn't recommend staying there because it's one of the filthiest motels in town. There usually aren't any taxis waiting in front of the station but if you call the local Yellow Cab company (phone number 478-762-6464), a taxi will arrive to pick you up within five minutes. I prefer riding the bus from Atlanta to Macon as opposed to the other way around. The reason why is because when you ride Greyhound from Atlanta, the bus begins its route from the Atlanta station. But when you catch the bus in Macon going back to Atlanta, the bus begins its route in Florida and picks up passengers from all the stations in various cities along the way. So by the time it gets to Macon from Florida, the bus is packed and you end up having to shoehorn yourself into one of the few remaining seats (which from my experience is usually beside the stinky restroom, the congested old man, or the mother with the crying baby). The worst thing about the Macon station is, unlike Atlanta, the lobby isn't open 24 hours. The buses will still stop there after hours but the lobby area will be closed. If you're catching a bus then, you will have to wait outside until the bus arrives. No worries. You won't be alone. The city's homeless population that tends to congregate there at night will be more than happy to keep you company during your wait. If you've read my two-star review of Atlanta's Greyhound station, you're probably wondering why I'm rating Macon's station a three even though it's not open 24 hours and is smaller than Atlanta's station. I'm doing so because Atlanta is a major city that can do better. Macon doesn't have the same resources and is basically doing the best they can with what they have. Taking that into consideration, I'm rating it three stars.

My son called to set up a bus to take him to work and then back home he was told to call back…read morebefore noon to confirm. He called back and got no answer so he called me to call them and confirm for him, a woman answered said she had no one by his name scheduled said hold on sent me to a different line where I got an answering machine left a message and tried to call back at 11.15amish and got a recording saying " sorry we are closed leave a message and we will call you back next day " mind you their hours are from 8am to 5pm so the question is, does my son have a ride to work or not? This is the worst most unreliable business I have ever had to deal with.

Yesterday I waited thirty minutes for a driver to arrive, before finally giving up on them. In the…read morepast, I have had a driver show up an hour early stating that she had other things to do. I have waited for an hour to have a driver simply not show up. One driver asked me the insulting question, "Do you know where you are going?" after he had been given the destination well in advance.

This Company is so unprofessional! They were late picking me and my patient up for his appointment…read more Then they were 3 hours late picking us up. In addition they didn't secure his wheelchair properly and he fell over in van, breaking his wheel on his chair! The worst service I've ever seen.

Do not use this incompetent company. It should be illegal what she's doing not picking people up…read moreand lie about it to still keep a fee by blaming the patient and wanting sick people to drive around for 90 minutes for a20 minute away drop off??? Liar money hungry

My friends and I have enjoyed using Glide ATL for group transportation. We traveled from Lithonia…read moreto the Tanger Outlets for a shopping day. The van arrived early and the driver was so kind and professional. We opted for the trailer so we would have plenty of room for all of our shopping.

I used the service on 5/10/2025. James was responsive and professional throughout the process. My…read moreride was smooth and the vehicle was clean and comfortable. There was even a screen to watch tv/movies. I will definitely use their services again. My only wish is that I could have used them going home as well, but they were already booked.

I had to call into Groome Macon because website wasn't allowing me to finish booking. Tameka was…read moreso helpful! She went through step by step (as one should to troublecheck) but I had done correctly. Yay for me. But it still wasn't working. Then she found out site was being worked on (they don't tell offices) and she booked me over the phone, extended discount without me asking and apologized sincerely for my hassle. That's good business.

This driver was so disrespectful to a lost customer that only had a question to ask. Another…read morecustomer went to this Groome driver, driver disrespectful again for no reason at all. Driver only left the stop with one passenger. Very unprofessional. What an embarrassment to the Groome Transportation company.

This is a quality service that the airport provides and a very convenient way to get from parking…read moreto the airport. I highly approve and wanted to give a high five and thank you to Atlanta Airport for providing such a convenient and kind gesture to the travelers of Atlanta and Georgia. 5 stars and two thumbs up! Thank you!

Wow .. loved the sky train to rental car terminal. Very easy travel and quick one too. It's a huge…read moreairport and it takes 15-20 mins to go to rental car terminal. .. very frequent service too. Thumbs up

They will not refund / credit you if you flight gets cancelled same day. And the credit card…read morecompany cannot dispute it due to their cancellation policy. Basically, I was told unless I have another flight booked, they will not issue me a credit. Most illogical thing ever. And lady on the phone was rude, ghetto, and unhelpful. Basically, steal money from customer who can't help the fact their flight gets cancelled, $110 lost to no service provided. Take an alternative service - they're unreliable. Here is the cancellation policy - How do I cancel my reservation? You must cancel or change your reservation by 11:59pm the day before your travel date. No refunds will be issued. If you need to cancel, you will be issued a credit for use on future travel within the next year. The travel credit is valid for one year from its issue date (the date of the original cancellation). Travel must be rebooked by the expiration date (one year from its issue date). The travel does not need to occur by the expiration date. Credit will not be issued if cancelling after 11:59pm the day before your travel date. Same-day reservations are not eligible for credit if cancelled.

VERY BAD AND UNRELIABLE SERVICE!!!…read more Here is the background: I booked two tickets for a trip from Atlanta to Chattanooga on 05/24/2023. On the day, the bus was scheduled to depart at 7:15 AM. My group arrived at the designated spot at 6:50 AM, well ahead of the departure time. However, to our surprise, the bus did not show up until 7:40 AM. During this extended waiting period, I had to urgently use the airport restroom. Unfortunately, while I was inside, the bus arrived and, according to my friend who was still waiting at the spot, the driver refused to wait for us and departed, even though I was merely 3 feet away from the bus, and shouting loudly behind that "I am here!". Later, I called the office to express my frustration and seek a resolution. However, the customer service representative refused to offer any form of refund for the inconvenience caused, saying that the management decided that the bus driver arrived on time and is of no obligation to my loss. I have outlined all the problems in this chaotic process below. These can all be checked by the airport surveillance videos, recorded customer service conversations, and the payment records: 1. The bus did not arrive on time, which clearly violates the rules set forth by the company. It is unjustifiable for anyone to retain customers' payment for a service that was not provided as agreed upon. 2. When I contacted the customer service, I was shocked to hear that the bus supposedly arrived on time and thus bore no responsibility for my loss. Again, how could you outright lie when the surveillance footage can clearly prove the bus was late? Additionally, there are airport staff who were witnesses to the entire incident. 3. There payment system is highly questionable. They request tips during the reservation process. Although I had reservations about making an upfront payment without experiencing the quality of their service, I still decided to tip 20% of the bus fare due to my understanding of the demanding nature of the profession from my previous work experiences with many long-haul drivers internationally. However, the quality of service I received fell far below the minimum expectations. At the very least, they should refund me for the tipping portion of my payment. I have to post my experiences here! Avoid this transportation company and save your day!

5 Star service. I was told about her from a friend and wad not disappointed with her services. she…read morewas on time and had a nice ride home from ATL to my front door. I highly recommend her. DKR

i called last minute for a shuttle to ATL ai and they didn't disappoint me. Great car. Great…read moredriver. Very friendly! Keegan was outst. Will recommend to anyone I can. Miss Myra communicated with me through each step. Will use her service again