Full disclosure, our pet did not stay at Starved Rock Pet Resort. We planned to and the folks…read morerunning it were kind and accommodating to a fault. We were very excited to have our labradoodle stay here. The issue was that kennel consisted of a series of outdoor / indoor cages with their bull mastiffs in parallel chain linked cages. As we pulled up, the dogs were barking and biting at each other though the fences. This might be totally fine if your dog mostly lives outside and is used to being around large barking dogs. This is not the case with our coddled, living room dwelling labradoodle. The reason I gave three stars is that there was no was for us to know this before we pulled up.

I'll be honest...I started a Yelp account just so I could review this place. Every few years, my…read morefamily has a reunion at Starved Rock State Park. I am currently serving in the Army, and for the last three consecutive reunions, training, deployments, or other responsibilities have kept me from seeing my extended family. My fiancée and I have two young puppies, and we wanted to make sure that they were boarded in a comfortable facility close to the reunion. A quick Google search showed me that the Paws Here pet resort in Oglesby fit the bill. The problem was that they closed at six PM even though it was located at a private residence. My chain of command promised that we would be released at noon on Friday, giving me ample time to get there, but nonetheless, I called to verify that we could drop our dogs off later if necessary. Long story short, one of my Soldiers was having a pay issue, and I was forced to stay at work later than expected so that he and his family could pay their bills that weekend. Once we were on the road, we called Paws Here to let them know that we would be coming in late, and the underlying circumstances therein. Their tone was markedly different. They got back to us an hour later to tell us that we would have to wait till 0830 the next day to drop off our dogs, thereby throwing a huge wrench into our plans. We were debating between sleeping in shifts with the dogs in the parking lot, driving to a relative's house 40 minutes north of the park, or finding a different hotel that allowed pets when my uncle located the Starved Rock Pet Resort. We called them and let them know about our situation. We received clear, concise directions to their facility, and dropped our dogs off around 930 PM. The owners were very kind, and asked numerous questions about our dogs' individual behavioral quirks. Their facility was very clean and well maintained, and we felt very comfortable leaving our dogs there. The owner called us twice the next day to let us know that our dogs were settling in nicely. When we picked them up on Sunday morning, our dogs were relaxed and happy. Overall, it was a great experience for both us and our dogs. Other relatives of mine are now considering boarding their dogs here rather than leaving them at home. Guess which of the two pet boarding facilities they will be using?

First time getting my cat groomed here. A family member suggested Shampooch so I thought I would…read moretry them. I called and left a message for them, and they called back the next day to book. I was a bit hesitant to book when the girl said that they don't allow the pet's owner to remain in the room while the cat is being groomed. I am used to staying by my cat's side so he remains calm. But if that is what the business wants then I was fine to oblige. The establishment wanted me to drop him off between 8-8:30 am. When dropping off, I asked for the groomer to give him a lion cut, with a little puff of fur to remain on the end of his tail, and to shave the fur on his body fairly close to his skin. He is a Maine Coon and he had a lot of fur to trim, so the cut was $65. This seems like a fair price to me for the area and I was happy to pay this. The two young girls who were checking in the pets were very friendly. I observed that it was a nice and clean work area. One of the girls carefully placed my cat's carrier (with him still inside it of course) on a bench. It was fairly quiet in there at the moment, just one tiny barking dog in the background. They called me a little after 10am to pick him up. The girl who called me let me know that they only accept cash or check. I appreciated the heads up before I got there, as I was planning to pay with a card. Super easy picking him up. The only thing I should have done was inspect his haircut before taking him home. I am used to being there the entire time of a grooming and my previous experiences the groomers usually ask if the cut is OK before I pay. I wasn't asked to inspect him first, and I did not look at his haircut as he was already in his carrier. When I got him home, I was surprised to see a huge puff of fur left on the end of his tail that was about 4 inches in length. I did ask them to leave a little puff of fur like a poodle but I was expecting it to be a small inch-long piece. It just looked sort of funny but it is not a dealbreaker. The one thing that was slightly disappointing was the fur on his paws was not trimmed that much. All I can assume was perhaps the cat was not having it any longer and maybe the groomer had to end the haircut there. The groomer did not mention this to me when I picked him up, she only said that he was fairly well behaved. Overall, it was a good haircut, everything appeared to be evenly and smoothly shaved on his body. He also smelled nice and clean so I assume they used a cat wipe to clean off the excess hair. He was not very upset when I got him home other than the normal crankiness after a grooming haha! I am sure they handled him just fine, otherwise the cat's behavior would have been much different.

I had been traveling for 4 months and desperately needed a "groom job" for my Shi itsu and called…read moreShampooch Pet Grooming. The online booking was fast and easy; I was able to get a early appt.; and Michele did an absolute AWESOME job on my Keoni. Thank you so much!

Janine is so kind & loving with all her clients! We are on our 3rd dog that we have taken to the…read moreThe Pet Parlor. I would never consider going anywhere else. If your looking for a groomer or someone to trim nails call The Pet Parlor at 815-786-2882. Thank you Janine for taking care of our babies. For some reason Yelp would only allow me to give her 4 stars, I would give 10 if I could

Fantastic service by a fantastic lady. I have nothing negative to say about Jeanine and would not…read moreconsider taking my dog anywhere else. The only person I know in the area with training in stripping wire hair that doesn't cost an arm and a leg.

Char's is a great place to get your dog groomed. They are very accommodating with the scheduling…read moreand they get my dog in and out pretty quick. I have a Goldendoodle and he is sometimes a handful. The gals here do a great job with him and he loves to go visit! Always looks great after a bath and a haircut (unlike me) :}

This is now called Amanda's dog grooming. The owner has a terrible business practice of not…read morereturning a call. This last time I have left three messages one by text and two by voicemail and got no return courtesy call. Business 101 Should dictate here.This has also happened numerous times in the past. Again very bad business practices.

They take care of our pets like they are their own.. Excellent place!!…read moreI would highly recommend

They call themselves an animal hospital? Despicable. Walked in tonight bawling my eyes out after…read morecoming home from work to a completely unresponsive dog. Shaking wouldn't even get him to wake up. I brought him here begging them for help because I wanted to get him seen as soon as humanly possible. The nurse asked if I was a patient. I told her no, but I had been in the past. I fell on hard times and owed them some money (not much) and that it went to collections because I couldn't pay it at the time but I would pay it to them right then and there if that was still an option and begged them to just help my dog. She looked at Dr. Brodd who was standing there, and said it's his call. He replied with its always my call, to which the nurse laughed, and Dr. Brodd walked away without a word. I stood there, dumbfounded. Waited because I thought someone would tell me yes they would help or no they wouldn't. Instead I stood there as precious seconds ticked by while my dog was outside dying in my car. No one acknowledged me or said anything so I said guess not and got the hell out of there. I understand I owed them money once two years ago I couldn't afford to pay. I had tried to pay once I got the money and was told it went to collections. But to turn away an animal in DESPERATE need over money? We could have talked it out after. I could have paid up front. Whatever it would have taken. But no. I wasn't even given a second thought and neither was my dog dying in my car. We went to AnCare in lasalle and they had a gurney ready and waiting for us. My dog is in back now. I pray he makes it. They didn't even ask me if I had been a patient there, if I could pay, anything. They said we can talk about all of that later. They put my dog first before anything else, and THAT is what an animal hospital should do. HELP animals. It's clear Chessie Lane only cares about money, and not the animals that rely on vets for care. It should have been clear with the way my horse was aggressively manhandled by Dr. Brodd when he WAS his vet. But I was desperate and they were the only vet in town open. Now I see that even considering them was a waste of time.

Great place, staff is really personable and I'd definitely choose Fox Valley over any other vet in…read morethe area. Reasonably priced too, all things considered in this day and age

Always able to get an appointment fairly quick and everyone here is soo nice and seem to care about…read morethe animals which I can't say about some other places , they take their time and address all concerns, totally recommend

This has got to be the most caring and compassionate vet ever. I can't say enough good things…read more As stated in my previous review this vet has the best prices in the area. Believe me I have looked. My Dog was 12 and had a tumor and we had to put him down. It has been awful missing my dog but the vet has been nothing but compassionate. They said they would bill me instead of making me pay while I was sobbing and when I recieved an envolope in the mail thinking it was a bill it was a card from the vet telling me how sorry they are about what happened to my dog. They still have yet to bill me. Today I went back for my cat because she had some scabbing on her neck and when I paid they told me what the balance would be for my dog and informed me that they made me a paw print for me and I can get it in a couple weeks. I got in my car and cried! I just was putting together some scrapbooking stuff for my dog and was so mad at myself that in 12 years time I never took a paw print from my dog and they did it for me. I love this vet hospital. I can not believe how far above and beyond they have gone for my dog and I.

I took my dog in for a routine spay and they botched the procedure. They called me a couple of…read morehours after they discovered their error (precious time wasted) and told us of the problem at 6pm when they were closing for the day. It was up to us to save our dog. We took her to VCA in Aurora where they operated on her at 9pm on a Friday night to repair the internal bleeding caused by the botched spay procedure.

She is knowledgeable and she turned me onto Dr. Karen Becker more than 15 years ago…read more She let me come for training with my German Shepherd. Great white Pyrenees. And she also helped me find the right raw food for my pack.

Worst kennel experience ever. Tried to call all weekend to check on my "children" and no one…read morebothered to call back. You don't have to fill out any paperwork to leave them either. No phone in actual dog facility, only in owner's house.