Service request completed pretty promptly even though there was a short wait on not in stock tires. Dependable company have used in a few states consistent great service read more

Horrible customer service. Went to the store anti get tires replaced on my vehicle. Paid for the tires and was told we would be called when the tires arrived! We never received a call. We called and were told the tires had arrived. We then had to make an appointment to get the tires installed. We arrived and left the car and the told we would receive a call when the work was completed however again we never received a call. When we called to inquire, we were told the car had been ready for two hours! read more

Highly recommend! My first time here but came highly recommended! Ordered the tires I wanted and were very accommodating! Overall great experience! read more

The guys at discount tire never cease to amaze me. Always had a great experience with any of their locations. Matthew helped me dismount a set of tires, and was very friendly and courteous. I highly recommend this location! read more

This has been such a pleasant experience at this location. I came by because my tire light kept coming on, even after making my own psi adjustments and going to another Discount Tire location that was not helpful at all. Cody was able to assist me and address all of my concerns and questions I had. They were able to balance my tires and rotate them in such a timely manner. Thank you so much Cody and I will be definitely coming back to this location for my tire needs. read more

Slow service. Employees running around the shop, one guy working 3 guys standing around. Need a shop foreman or what not

It was a great experience from start to finish. It made the transition from RFTs less painful. From the Assistant Manager, Cody and Sales Associate, Carlos who answered all of my questions the day before. My tech, Jason even made sure all tires were manufactured in the current year as we are into the fourth quarter of it. The ride is much more comfortable than the Pirellis which was all I've ever known. Great customer service! I was in and out in about an hour. read more

Don't listen to the timeframe that the staff give you, it's a straight up lie. Just go ahead and take the whole day off. Half the staff just stand around. Over all just a horrible experience coming here. First time and guaranteed the only time. You get a better experience with Firestone or sadly even pep boys. read more

I had a flat while I was out running errands. There was no 4 way in my truck and once I was able to get one I couldn't get the lug nuts off. I had the spare but just needed the lugs off. I was able to get the truck to the shop and went in to ask about just having the lug nuts loosened so I could change the tire. Keep in mind the shop was very busy. I was told it would be a 45 minute wait. I didnt have a choice so I was prepared to wait. Collin was working the counter and asked to see the tire so he could get some information and get me in the system. Once he went out to look at what was happening he decided to get the tools needed and went ahead pulled the tire off and even put the spare on for me. He also replaced the lug nuts because they were destroyed getting them off as they had been previously over tightened. In all I think I was there for 20 minutes. Collin was absolutely amazing and very helpful. If you are in need of services, this is the place to go. Thank you so much for getting me back on the road!! read more

These guys are great! I took my truck to get a tire fixed that had been punctured by a road Hazzard. I wasn't the first one there but I noticed they made sure to greet customers in order that they arrived. They had me in and out faster than estimated!! To top it off, my repair was FREE! Thank you for helping me make it to my granddaughters first softball game. Enjoy the coffee and doughnuts guys!! read more

They have been very accommodating! Also initially repaired my flat tire for free without me having bought anything previously from them. Went back to buy new tires and had great, quick service! read more

I honestly couldn't tell you how great this place is, you'll just have to see for yourself! I got new tires 5 days ago from a different location. Welp, here i am with a huge glass shard in the tire & it has to be replaced because it's too close to the sidewall. OF COURSE, this happens on a sunday when they're closed. I came right at 8am and i have to be at work by 9. We'll, let me tell you they had me taken care of in a matter of 20 MINUTES. To top it off, all of the staff is friendly and professional. Skip your other tire shops... come here! *get the warranty certificates with your new tires. in my experience above, you can see how they're worth it read more

This place is the best! My tires were worn and needed replacing. I called Discount Tire on Saturday morning to see if they had Continental tires in stock, which I'd heard were hard to get due to supply chain issues, and they did. I asked when they had an appointment opening for installation and they had one that same day in the afternoon! Mike and his team were amazing. Place is incredibly well run, organized and efficient from the minute you step through the door. They are ready for you if you have an appointment, do an inspection of your car, and install within in hour. They'll send you text updates and let you know when your car is ready. There is seating inside in the A/C or outside under a big tent. There are shops and restaurants down the street a few blocks if you want something to do while you wait. They were ready with the key the second I returned and I was out the door in less than a minute. I highly recommend Discount Tire and would definitely go back. read more

Tried to remove my previous review of DT because I inadvertently reviewed the wrong company. Discount Tire is our go-to for everything to do with our tires. They're honest, friendly, and their prices are reasonable. read more

Took my car to get new wheels put on as well as tires, it is a staggered setup. Wider wheels in the rear, skinnier in the front. they put one of the wider wheels in the front on the driver's side. The wheel, being out of place, rubbed up against my strut as well as caused damage to the strut and wheel. They tried to send me on my way with 2 different sized wheels on the front! read more

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OUTSTANDING SERVICE! I arrived early, and they were able to take me in quickly and without a wait. The job was done within an hour and the price was far below what I had expected. It actually took me longer to eat breakfast next door then it did for the job. I want to say to all those who have left negative comments, that I encountered none of the problems you did and frankly I was very shocked at how well everything went. ( I am a former Prosecutor and I did have my eyes wide open to your concerns.) ZERO issues!! I run a small business now and I saw how your system worked. Your processes are clearly designed to focus on the individual and their needs without an sense of hurry or any intent to scam anyone. KUDOs to the management and crew. You will see me back for any tire needs on all my cars. Thank you. read more

I booked the day before on the website and it super convenient. They got me in and out under 45 minutes even with other customers there. I got a rotation, balance, and they fixed my slow leak. I will never go anywhere else. 15/10 read more

If I could rank Discount Tires with a ZERO I certainly would. My son and I went in 2 weeks ago and received great service from a guy at the counter and we ordered 4 new wheels for his 2022 Durango. They arrived as anticipated and he made an appointment to have them placed on his vehicle. Upon arriving for his appointment the manager told him that he also needed new tires, which he knew to be inaccurate and told them to just put the wheels on and he would consider it at another time. The manager left and then returned stating that they would not place his current tires on his new wheels because the tread was so warn and again that he needed 4 new tires. He loaded up his new wheels into his vehicle and drove to the Dodge dealership where they evaluated his tires, found them to be in excellent condition and placed them on his new wheels. We have all of this well documented and I am going to make it a point to tell everyone that I know how you operate! How many times have you scammed people into purchasing something that they did not need? We work for our hard earned money and you make yours by lying and cheating the people that walk through your door. You even took my son out to his vehicle and tried to convince him his tires needed to be replaced but he recognized your obvious lies and knew more than you gave hime credit for, your profile for someone that you could scam failed you this time! You should be ashamed of yourselves for lowering your moral values to lying and cheating to make a few extra dollars! read more

Every time I need a tire repair, Discount Tire is the first thing that comes to my mind. I discovered this location a few years ago when I needed a tire repair last minute and they were the only one who is available. The prices are reasonable. They offer deals when you buys 4 tires at once. They have fast service. They offer lifetime repair or exchange certificates and getting those certificates for my tires are one of the beat purchases I've done. The staff are very polite and informative. They will give you information on how to take care of your cars. Also, they will offer suggestions regarding your tires without feeling like that they will rip you off. Their customer service is the best thing about this place. If you are looking for a tire store and repair shop, this place should be on your list. read more

4 brand new Continentals (off-brand made by them)- $288 Very friendly. Met me at my car when i pulled up. Wrote down my size as i was trying to find it. Showed me the top three tires that would fit my car, the prices, gave me a discount on my trade in that was in good shape but was too small. Even asked if i wanted to keep it but i had no room. Raymond Tan is who helped me. They even pull your car up to you. I was in/out in less than an hour (during a weekday just before 5p) read more

Discount Tire - Tires Near Me - Suffolk, Virginia

Had an 11:15 appointment. Showed up early. Slip received at check-in said that the estimated completion time was 12:26 PM. Why make an appointment? The store shouldn't make appts if all get treated as walk-ins. Ponytail said that he had four cars ahead of mine. Not appts. Gone way downhill since opening. No, thanks. read more

Clean place. Prompt friendly and helpful service. Strongly recommend. Purchased 4 Michelin defender tires at the Suffolk location this past summer (7 months ago) and they matched Cosco. Actually, they beat Cosco and Walmart on price. They will match anyone on price, even a certain number of days after purchase. Can't beat that. They want your business. They also offer a certificate of repair or replacement on their tires for $31 a tire. Covers any repair for free or full replacement if damaged and not repairable within 3 years or a certain tread wear, whichever comes sooner. My tire was leaking so I went to the location on Holland and found my tire had a nail hole. They put on a replacement tire so I could drive home safely and I was able to get the tire from the Suffolk location close to my home an hour later instead of waiting for a store transfer - Holland Rd didn't have my particular tire in stock and this plan was most convenient for me. The new tire was free but if I wanted repair or replacement protection on the fresh tire it was another $31. Okay, no problem. I just saved over $200. They balance the tires for free. You can come back every 5 to 8k miles. They also do free air checks anytime you want. I love this certificate warranty deal!! Totally worth it! Great customer service, great warranty, great price, great treatment! read more

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These guys did an amazing job at installing my new wheels. Although I didn't buy my wheels here, I should have because they do offer the best warranty in town. Regardless, I am very happy with the install and the customer service that these guys offer. My wheels were custom and they had the proper tool and personnel to install them without any problems. I had made an appointment at a different place whose name will be unmentioned. When I got there, they did not have the equipment to install my new wheels and this led to me calling 10 different other places at the last minute. Out of all the places, "discount tire" was the only place that was able to install them that same day. Overall, I am very happy with this store. read more

Discount Tire - Tires Near Me - Suffolk, Virginia

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I bought 5 bfg ko2s from them. I had a tire blow out in Canada when the tires only had about 700 miles on them. Turns out it was a strange puncture that made the whole tread body rip off the sidewalls. I live in northern Virginia but I come down to suffolk every couple months for work. We dont have a discount tire up north. I'm really glad I got my tires from here. I called a day before I left my home and they were able to source me a tire in under a day. Since the tires were essentially brand new they were able to get me great pricing. They mounted the tires and did a 5 wheel rotation. There are a few things I noticed that doesnt happen in almost tire shops. They used rubber lift pads on my jack points. They also ran a wire wheel brush on the lugs, lug holes in the wheel, and on the mating surfaces. These are minor things that make a big difference. I'm not sure if its corporate policy or if just this shop takes the extra step. Either way, they do it and it is a nice touch. It is a shame there isnt a discount tire in northern Virginia. read more

I purchased tires here for my wife's Jeep at their website. The tires were available the next day and they called me to have them installed. We dropped her car off and they notified us when her car was ready. They did a fabulous job! My wife loves the tires and how they ride with no vibration. Today I brought my truck to them to fix a tire that had a nail in it. They fixed it while I waited at no charge, all because I had previously purchased a set of tires! I'm impressed. I plan to return in a few months for a new set for my truck. I love their customer service!! read more

My son ran over some accident debris on the interstate and blew a tire. We were going to replace tires anyway however not on the day of PROM! The guys at DT Suffolk, got us in and out quickly. They also helped fix our mounting issue with the spare tire under the truck. Thank you so much! read more

I wish I could leave zero stars. I called this morning, explained I have a slow leak on my front passenger and that I have beadlock wheels. The tires were purchased from this Discount Tire location. I was told, and I quote, "yup come on over we'll get that fixed for you" When I arrive, after driving over 20 minutes, I'm told they can't help me because "they don't do that". I'm beside myself. Currently on hold with customer service to report this ridiculousness. read more

I wanna give a shout out to discount tire!. My sister was with me to take me back home because we expected it to take hours. The staff said it would only take an hour and I was SHOCKED. We went to grab breakfast instead of going home, but while we were just getting our food I get a notification that my car is ready. This place knows how to run a business and with a smile while doing so! You only hear about the bad stuff and not so much the good stuff but this place deserves to be hyped up a bit. Shane was the staff who helped me and he was amazing! read more

Tire pressure light came on Saturday got air in it held it through Monday morning and got in the car tire pressure light on again instead of driving to work drove to discount tire because of all the great reviews. I noticed the sign in the window and on the website said that you needed to book an appointment so the earliest appointment online was 1030 but it was 7:50 in the morning and I'm sitting in front of the building. I waited for them to open up I called them & they took me right in and processed my request to look at my tire. 15 minutes later they handed me the keys and said it was a nail in the tire I asked about paying for it and they said they don't charge. Oh my gosh I was thrilled to death so I had pizza delivered for the guys. I was really expecting to pay close to $60 to have a nail taken out of my tire! No worries I'm a customer for life!!!! read more

They fixed 2 of my tires free of charge. Will buy more tires from them when needed. Great customer service on Feb.12.

I went in to have a screw removed from my tire and have it repaired. I fully expected to have to wait to be serviced. Upon arrival, I pulled right up to the drive-up check in spot. The gentleman immediately had me back into a spot, pulled out the screw, tested for leaks, of which there were none, and sent me on my way free of charge. Quick, honest service keeps our family and small business coming back to them. Great customer service!!! read more

Worst customer service ever!!!! As a minority, I was treated horrible at this location. The whole time I was there, I was laughed at by staff, would you make me feel very uncomfortable. Then when I complain to the manager he got upset and yelled at me, for mistake that one of his team members made. It was horrible, I will never come back to this location. read more

It doesn't matter when we come in, every service member is so courteous and friendly. Jason helped us with our tire pressure issue, and let us know of their other services if our tire pressure was low again. He was a great help. We truly enjoy doing business with you all! We are spreading the word concerning the excellent service you have; especially to those new to the area! Keep up the great work! read more

Late review. I visited Discount Tire a few months ago. Honestly, this is the first tire/service shop that I've been to that you are greeted as you come through the door. It was a similar to walking into the fast food chicken sandwich restaurant that closes in Sundays. I used to work near this location and I was going out of town after work. I needed to get a tire checked and all rotated. They had my car in and out quick, and price was good. I definitely recommend them. read more

Yay Discount Tire is in VA now. Couple tires from AZ needed replaced. Didn't even ask if they were covered under their warranty, they looked me up in their system and out the door with new treads. So happy my hometown AZ tire store was here to help. I've been at discount tire customer since 1983. I won't buy my tires from anybody else. read more

Discount Tire - Tires Near Me - Suffolk, Virginia

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Excellent customer service. Very nice, clean, store and promptly helping customers at this tire shop. Michael @ Discount Tire was outstanding with immediately getting my vehicle squared away with a much needed rotation and balance along with needed wiper blades. Best customer service by Michael I have ever had at an auto related business. Highly recommend using this business for anything related to your vehicles tires! read more

Great customer service!!! Always recommend this business to friends and family. Best prices for tires around the area

4 out of my 6 family members have taken their cars here. The staff is amazing! They are so friendly, professional, and helpful without being pushy. Their service is amazing. Whatever your hiring/training policy is, there is no comparison. Each staff member we have dealt with there is great. They are all so courteous, friendly, and stand behind their work. We definitely recommend them to anyone we know moving into the area. Thank you Discount Tire!!! read more

We were there for a hour and a half for 2 new tiers and a replaced sensor. after we got in the car they were still on. we spent 60$ For nothing and did not put the cap back on the tier. we were not at all satisfied) read more

Love this place! Service is always great! Employees are helpful, respectful, and always happy to help!