I recently visited Discount Tire for my seasonal winter tire swap service, and I've had good experiences there before, but this time was a bit disappointing. They seemed quite busy, which is understandable, but I really think appointments should be prioritized over walk-ins, and that didn't seem to be the case today.
I had an appointment and checked in a little early, but I ended up waiting over an hour and a half. I asked for an update once, which coincidently, my vehicle happened to proceed into the bay thereafter. And while the service reps were friendly and polite, I just felt like my appointment didn't matter as much as it should have. It's frustrating to sit there knowing you have a scheduled time but still end up waiting so long.
Overall, while the staff did their best under the circumstances, the handling of appointments felt off this visit. I hope this isn't a trend because I've always appreciated their service and value in the past. read more