I had never used them, but my Mom asked me to bring her car in after a flat. From the welcoming…read morelady at the desk to the minimal time required to correct the issue, they were top notch and no issues. Also, couldn't help but overhear a conversation with a customer I've the phone. Very professional. When I need tires again, I will definitely be using Premier Tire.

Every time I take my car in for an oil change I get a call that something needs to be fixed. It's…read morenot just something small. I've had 2 cars in there in the last week for a simple oil change but somehow they've quoted me $5000 worth of work. The parts are $250-$300 dollars but labor is over $1000 each time. This has only been occurring for the last year. I used to be 100% Premier and wouldn't take my car anywhere else for the last 5 years. I'll be finding somewhere else from here on out.

Absolutely love these guys! Great customer service by knowledgeable people. They even gave me a…read moreloaner while my car was getting routine maintenance. AND they reset my low tire indicator! (which 3 other shops hadn't been able to do in 4 years) I highly recommend Gobble's Automotive.

We called to get a water pump put in our van and this company wanted an extravagant amount over…read more1200.00 while all the others including flushing the coolant were around 500.00 to 600.00 and gave us a lifetime warranty on part n labor 160.00 to 390.00 labor so this price given to us from Gobbler is utterly ridiculous. And we don't know if they even included the pulley, the thermostat or new serpentine belt or the fan clutch, this gobbler didn't even say any of this was included. Gobbler means they will gobble your money. Skip this one! We haven't made up our minds yet on who to use or if the one we choose will do a good job but we won't be using this one. It should be made of gold for this price. We used to trust mastermind automotive in Benton TN but we can't get a hold of him to even get a quote. ugh! It should take depending on the tools they have and the experience they have ...40 minutes with an experienced mechanic and for inexperienced with regular tools, 3 hours. We have read and looked at all reviews n videos n pricing all over online. PriceGeek was the best prices for the parts but we found that OEM $? or ACDelco 266.00 or Gates $? or Moray( lifetime warranty) 180.00 are the best water pumps. This pump would be for a chevy 3500 van and don't even have to take the radiator out to get to it. Too many mechanics will only guarantee the pump they put in for 1 year n not even lifetime which is not right. Who wants to keep putting cheap water pumps in and cheap gaskets that cause it to leak too quickly and having to put them in over and over again? Get a good one with preferably a lifetime warranty the first time. It's too much money and too hard to do these jobs over and over again. Get Good gaskets! Get a Good pump in the first place! ...or you will be sorry. And get guaranteed lifetime labor! To charge over 1200.00 is a Total rip off! This is double what all the others charge. Just an extra Note: And the pump manufacturer this company gobbler uses wont give a warranty at all unless you have a full coolant flush with it they said. They did not say which water pump they use. Maybe they already know they will have to do it again n so they charge double just in case. If we weren't older then we could buy the pump ourselves n do it much cheaper. And some say they catch the coolant n reuse it if it's clean, but we wouldn't. 180.00-266.00 pump with pulley, 40.00 or less for the belt, 75.00 coolant n a few clamps. So for around 300.00 to 385.00 we could do it ourselves depending on whether we put on a new belt. So they are making around 800.00 for labor here. Shame Shame!

This is by far my favorite tire and service center in Cleveland. They take exceptionally great care…read moreof my tire repair and replacement needs. As a woman man places try to deceive you or rip you off. I have never had any that experience here. The customer service is excellent, and they make me laugh. Very light hearted but professional. They have wifi and which is a plus! Even though it's super busy they are realistic with the time and how long things will take. If they can't do it right away they will give you a time to return. I appreciate this so much. Time is so valuable. It's affordable maybe slightly higher in some aspects. For the most part comparable in cost.

Took in a trailer tire and wheel that needed a new valve stem. Was waited on immediately and…read moreservice was completed in about 10 minutes. However, upon going to pay, it took another 10 minutes to fill out the paperwork and the charge came to $24. That's three dollars for the valvestem $12 for labor and nearly 8 dollars for shop miscellaneous. I don't have any idea how they're charging shop miscellaneous, but in my opinion, it should be a percentage of the other cost and in that case it's an astronomical percentage. I will be looking elsewhere for future needs.

I was traveling from Phoenix Arizona to Helen Georgia for a car show and I had a little mishap with…read morea pothole on my custom car. The whole crew is super helpful. They match the color and touched up the damage and even provided me some tools to fix a small leak. I'm back on the road and look forward to a good weekend

After having my new Jeep for 5 weeks they have just informed me, right before Christmas, that they…read moreno longer want to fix the body damage that they and my insurance have already agreed to fix. They said it was due to the Jeep having engine troubles and wouldn't answer me what that had to do with the body work. The hardship that being without my family's only car has caused has set me back irreparably this year. I am now at the insurance deadline for getting it repaired and am just screwed. Merry Christmas to y'all too.

Great customer service and friendly staff here. I needed a front end alignment for my truck after…read morebuying new tires at Discount Tire. Discount Tire only sells tires as they don't do front end alignments. But, they gave me a coupon and recommended this place. I called them on the phone and they made an appointment for me. I walked in and they immediately started on servicing my pickup truck. I sat in waiting room while they worked on my truck. They were finished before I knew it. Anyway, they did a great job at a discounted price. Be sure to pick up the coupon at Discount Tire to save money.

These people are dishonest and will take your money. They do half the job and charge full price. My…read moretruck broke down 6 months after they did what they did. I took my truck to a reputable shop. I then found out that top tech didn't do the work i was charged. They replaced injectors but didn't clean the fuel tank or fuel line. They did not change the fuel filter. Thats why the injectors stopped working after on 6 months and 15k later. The new shop did the full job and got me on the road for 7 thousand less. Stay away from these dishonest people. They will tell you one thing and do nothing to fix the problem. Dishonest! dishonest!

Superior service and at a fair price. Actually fixed an issue I couldn't get a local GMC dealer to…read morefix. I highly recommend them to anyone.

Had my RAM 1500 in for a 4" lift kit and a new wheel/tire package. The lift kit was installed well…read morewith no complaints. The tire/wheel package was purchased in advance from a different online supplier, therefore all 2BTA needed to do was install the wheels. I had vibration while driving after the install, took it back and 2BTA said the tires were out of balance so they charged me to rebalance them and said 1 tire was way out of spec. The owner also said that the type of tires I ordered would never ride well because they've had bad experience with them. Since the tires were under warrantee, the supplier issued me a new tire which was taken back to 2BTA to change out. Needless to say they swapped out the wrong tire and they did not rebalance the wheel. The front of my truck vibrated so much that I was unable to drive it above 50 mph safely. Out of frustration with 2BTA, I decided to take it to another tire shop and the manager did a Roadforce Balance check and showed me that the new tire that 2BTA just installed was out by 13oz (WOW!!). I immediately had them re-check the other 3 tires that 2BTA installed and sure enough they were all out of balance also. The other tire shop was able to rebalance all 4 tires and my truck finally drives smooth with no vibration on the road at all speeds now. Before my experience with 2BTA, I checked their reviews and they looked like a respected shop to go to. I don't know if it was a lack of training/knowledge balancing tires or just plain laziness on the tech's part, but I will never recommend or take my vehicles back to this shop for anything tire related.

Thomas was super nice. The whole staff is professional and attentive, and the price is reasonable.read more

Yes I've been coming here for years they do a great job never had any problems and there very…read morefriendly guys! If you come in ask for Dovey

To begin with- this is the first online review I've ever written. I'm choosing to write this…read morebecause even a month later, I'm still thinking about how grateful I am for the exceptional service I received at Family Tire & Auto. Last month I was on a road trip through Appalachia when I began experiencing some issues with my car. I called ahead about an hour in advance before I got to Cleveland and asked if there was any way I could get in that afternoon to get an alignment done. After being rejected by several other tire and auto shops in SE Tennessee/SW North Carolina I was discouraged, but Family Tire and Auto was able to get me in help me. While my car was being worked on, the mechanic noticed an oil leak and was able to resolve that issue as well. If it wasn't for them I would not have been able to get to Nashville (my destination for that evening) and I would have incurred much more costly damage to my car. Additionally, its important for me to acknowledge that Family Tire & Auto represents a cornerstone of the American economy that has faded over the years and - small, local, family-owned businesses, which I encourage us all to go out of our way to support. From my phone call to the receptionist (the owners granddaughter I believe?) to my experience with the mechanics, I felt that I was treated and cared for as family- despite just being a random traveler passing through. If you are in the Cleveland area and need your car serviced, I highly recommend Family Tire & Auto.

Family Tire Center is awesome! We have been taking our vehicles there since 2011. Their service…read moreis unsurpassed and their prices are very fair. I have recommended FTC to numerous friends and they have always been pleased. They are our mechanics for life! Don't know why I'm showing as being in CA. I'm right here in Cleveland.

Yesterday, my brother had a helluva day, ALL DAY with his car and I wasn't in town either so I…read morecouldn't help and anyone who could was also at work. This conversation this morning let's me feel more at ease. I'll be recommending them as an option that genuinely helped me by helping my family. To quote my brother, "Jim, the manager, and Josh, the technician. F*****g stellar work. 10/10."

I gave this a one star because it wouldn't give me the option to do negative stars…read more I took my wife's car to get tires put on because of the eye catching perks that come with it, free flat repair, free rotations, free oil change.. needless to say I wouldn't bring my daughters little tikes tricycle in there for service after going through what I went through there. My wife's car was a 2014 Chevy equinox, the wheels were in mint condition and we take care of our vehicles. The price of my tires was a little over $800 I believe, so it's not like I went with the cheapest tires, even though that has nothing to do with this. After I got the tires put on I took it home and the next day we were washing it outside of our house. My wife noticed on one of the wheels that it had these black marks all the around each spoke in the same location. So we checked the other wheels and noticed every single wheel had the same marks and some were a lot deeper than others that turned into gouges. We had went on vacation a day later and took my vehicle. So when we got back, I took it in and showed them the issue and they brought it into the shop and loaded the tire up and came and got me and said that it does look like their machine caused the damage. He told me that they would be willing to fix the problem, which made me happy that they owned up to it and was gonna help me out getting it fixed. That was all fine and dandy until he told me how he was gonna help me. The manager Matt told me that they would be willing to buy refurbished tires from junkyards to replace them. I told him that that was not an option being that my wife's wheels were in mint condition and I did not want used wheels coming off of a junkyard. The other option was to have them re-refurbished by a guy that does work for them. And in his exact words which I have on an audio recording said, "the guy we use does OK work, sometimes there may be some runs in the paint if he's rushing something but he's an OK guy." This made me laugh because I thought he was joking, but he was not and I told him that that was not an option as well. I then explained that the wheels that were on there were perfectly fine and there was only one tiny mark that I was aware of.. but every other wheel did not have one blemish on them. So basically my two options were getting junker wheels from a scrapyard or having somebody that does subpar work come out and fix them. He then asked me what they could do to make it right and I said that they should take responsibility for their mistakes and order me a new set of wheels. He said that that was not an option and I kept asking him why and he wouldn't give me an answer. He kept beating around the bush. I asked him if somebody brought in a brand new car and they scratched all four wheels what they would do and he said if that was the case they would probably replace the wheels with new, if they couldn't repair them. So then I asked him where in their policy does it say that they cannot buy a brand new set of wheels if they ruin all of them and again he kept beating around the bush and wouldn't give me a straight answer on it. Which tells me there is no policy, probably comes out of his bonus. The manager, Matt should be working at a car dealership as a salesman because he is the biggest liar that I've ever encountered. He also apparently doesn't know how to do his job and give people answers. The integrity at this location does not exist. After going back-and-forth, I asked him if I could talk to his manager. He would not give me his number and said that he would have him reach out to me. Weeks went by and I still hadn't heard anything. So while my wife and I were out and about running errands, she asked if we could stop by and see if the manager Matt had heard anything back from his manager. He had not heard anything. At this point we were just so frustrated I told them to just order the refurbished wheels so we could be done with it. They look like they've been painted and I guess is the best that we were going to get. As far as Matt goes, he is extremely unfit to be a manager. He needs to step down and maybe work in a retail store and not be allowed to talk to people. Maybe loading shelves or something but even then I don't think I'd trust him to do his job right. As a manager you should be able to answer any questions a customer may have. The fact he couldn't answer the one question that I had which was the most important question. Why can you not replace my wheels that you damaged with a brand new set of wheels? Nothing. He was clueless. Or maybe he was just playing dumb I don't know. BE AWARE OF THIS SHADY BUSINESS!!