First I don't even understand how this place has any good reviews the owner or manager Tim is the worst guy I've ever seen represent a business..
My boat wasn't running good on the river it was either the fuel pump or carburetor..
Called Dirty Deeds Friday morning and Tim answers yelling at someone in the back ground only to come to the line with a loud unwelcoming "hello" I asked if I can bring my boat in and have it inspected and hopefully fixed so I can enjoy it Saturday.. Tim tells me there open till 5pm, I get there around 3pm.. Parked my truck/boat in the back where there was a lift, went inside the back door that said service and was greater by 2 nice welcoming younger guys and told them I was here to have my boat inspected. Got to Tim's office and he asked me what did I need, while I was telling him what my boat was doing a young guy brought him a part he got all excited and opened it right away repeating 3 times this is a really expensive part.. I ask to be friendly ooh how much was it, he looks up at his cameras where my boat was parked and said this part is probably worth more than your boat.. I said wow that is expensive how much is that, he stated $2k, basically saying my boat is a cheap pile.. for the record my boat is not a super fancy boat but it's worth about $6-7k.. after that he yells and calls his employee back in the office and screams at him aggressively saying can you read this on the part, are you blind, his guy looked scared then apologized and left..
He finally got to the point said yea man I don't think I'm going to have time for your boat this week..
I said that's fine, do you know of any other shops I can take my boat to.? He says look there are only 4 shops in Parker AZ and no one is gonna wanna do it.. I said I was hoping it was something simple that could be fixed before 12noon Saturday so I can enjoy it for one day.. he tosses his cup board at me and says put your name and number and I will call you.. says drop your boat where it is and we will get it in next.. I walk outside and see his employee and told him if it was easier for them I would pull my boat right in front of the garge door so they can just back it in.. as soon as I put in front of the door Tim opens the gate saying wth man I told you to leave it where it was, I said sorry man I was just trying to help and make it easy on you guys, he says whatever just leave it there then and closes the gate on me.. I disconnect and leave, only to get a call about one hour later with an aggressive Tim saying why did you leave your hitch lock on? I said because I didn't think you were gonna tow the boat somewhere, he said your gonna have to come back and take the lock off.. by the way my boat is only 18ft and one guy can move it by himself.. came back took my lock off and left..
next morning I stay patient and call around 11am asking for an update, Tim answers and acted like he didn't even know who I was, I told him my name and boat size/color and he just played dumb then says "oohhh yea your the guy who left your hitch lock on" nope we haven't even looked at it yet.. I said please just let me know as soon as you know I really want to pick it up to use it today.. nothing all day then he calls me at 4pm saying yea man we are not gonna be able to help you we have way to much stuff in front of you.. No sorry, no solution, no nothing.. I felt it when I left that day he was going to do this his whole vibe was negative and disrespectful.. I told him don't worry about it I will be there tomorrow (Sunday) to pick it up early in the morning..
Sunday morning at 8am I looked on google maps, there closed Sunday-Monday so I figured I was screwed.. kept calling up until around 10am he finally answered saying yea man I left your boat outside go get it wherever you want..
so my boat was left outside from Friday-Sunday morning with the key in the ignition and the trailer hitch lock off.. anyone could have just pulled right up and stole it with ease.. but I guess Tim wouldn't care cause he appraised my boat at $2k neways..
If his employees knew better they should sue him for harassment and/or work place violence..
also I would like to note the whole time I was being overly nice and staying patient cause I wanted him to help and fix my boat I was willing to pay whatever he asked I just wanted to enjoy my time at the River with my boat..
Tim shouldn't even be running a buisness in customer service, if he is the owner he should hire a friendly Honest face to represent his buisness, if he is the service writer or manager THE OWNER OF THIS BUSINESS SHOULD FIRE HIM immediately..
I wasn't asking for to much I had the money and was willing to pay whatever he needed for the repair.. He should have been honest and respectful from the jump and let me go to the other repair facilities and kept his drama away from his customers.. answer your phone like a buisness and talk to your employees and customers with respect.. read more