Customer service in repair department. Not knowledgeable at all! Then tried to buy our ski for…read more$300. Our skis were held hostage for&500+ that they did not repair!

Just bought a new KLX300 motorcycle from lake Havasu River Rat motorsports. Chad was the guy that…read morehelped me out, he was helpful with all my questions and made the transaction super easy. Went over everything with me before I signed the contract. No pressure and no games. It was a pleasure doing business with this place and I will definitely be referring to my friends and family.

We bought 2 brand new 2025 Sea Doo GTI SE 130's from Anderson Powersports Bullhead City, AZ, on…read moreJune 25, 2025. We didn't have time to ride last year more than 2 hours after the purchase. The second time we took them out in May 2026, with only 2 hours on the units, 1 of them had a starter problem that occurred after the engine was warm. Once the engine warms up the unit will not restart. We had to tow it 7 miles back to the launch ramp. We have taken it back to Anderson Powersports four times for this problem. The first time they said it was the battery and tried to charge us $275 for a new battery. I protested that the unit was still under warranty, which I confirmed with BRP, and the next day they called back to say, "uh, sorry, we put in a new battery, and it was under warranty." The second time the starter failed we took it back and they tried to tell us it was the battery again. This was only 1 week after we had picked it up from them with the new battery! We told them, it's not the battery. The problem only happens once the unit has been ridden, and the engine is warm when it won't restart. They told my husband it was because he didn't know how to hold the starter button in correctly, he wasn't hitting "the sweet spot." Again, it was BS! We took the unit out after this BS answer, and of course it failed again. The warranty expired on 6/25/26. However, when we experienced the first failure, I contacted BRP and obtained a Case #. They have to get this problem fixed under warranty without charge until it's right. I have zero confidence in their technicians. The third time they supposedly replaced the starter relay. No surprise it failed again. The fourth failure was on 6/29/26. They had the unit for over 5 weeks. They called to say it was ready on 8/1/26. This time they changed the starter assembly. My husband picked it up but wasn't able to take it out for a test run until yesterday 8/3/26. To our surprise it appears they finally fixed it. However, the audio system is no longer working. There was never an issue with the audio system until Anderson had it for over 5 weeks and worked on it. My husband took it back to Anderson today, and their response was, oh gee, it's out of warranty. The stupid fat head technician said "it's probably an electrical problem." DOH! Probably one you caused when working on it. They will take no responsibility in aiding with diagnosing or repairing the audio system. This unit has fewer than five hours of use, yet it has spent most of that time at the dealer while they attempted to fix the starter issue. We brought the units in clean each time, but they were returned filthy after sitting on the lot. After repeated problems and poor service, basic customer care should include returning the units in the same clean condition. Anderson should do the right thing and repair the audio problem as a courtesy at no charge.

Update: they had the new boat for week to clean it and this is what I got. I give up! The general…read moremanager just doesn't understand how customer service works.

Have used Matt's for a few years now. Always been prompt and quite reasonable…read more Last time was on 10/1/26. We got stuck in storm on the lake after my boat would not start. We were towed, Shout out to Capt. Greg US Boat Towing. I called Matt's and Brice said to bring it in. They had it running in about 30 minutes. It was a relay switch. Thank you.

Experience along with integrity is what you will receive at this service shop. Took my boat for…read morefirst time and I was not disappointed. Explained issue, fixed issue and picked up boat. No frills, just great service. Thanks Matt! Great proffesional customer service Bryce and Lance. Stop by, make an appt. I can see why this establishment has been around for a while. Thanks Matt's Motorsports!

I started going to Gear Up Motor Sports last year, but they recently earned my full trust when they…read morefixed an issue caused by another mechanic. They got my 2024 Road Glide dialed in perfectly because they truly know what they're doing when it comes to Harley-Davidsons. The staff -- Nick, Kyle, John, and the owner Carrie -- are all friendly, professional, and incredibly knowledgeable. You can tell they take pride in their work and genuinely care about keeping riders safe and satisfied. If you're looking for a solid shop that knows Harleys inside and out, I highly recommend Gear Up Motor Sports. This is where you want to be.

I got new tires put on my Streetglide in Chandler AZ made it to Parker AZ with a tire that kept…read moregoing flat. Called "Gear Up"to see if they could help me. I was traveling from AZ to Boise Idaho. They snuck me in to their busy Saturday schedule with a smile! Excellent service!!! Thank you!!!!

My wife and I have bought 3 motorcycles from Gene at Desert Thunder. We have had maintenance dome…read morethere as well. Desert Thunder treats you right. Fair honest people making good deals. We feel like family when we go in.

Caution! What is said at this dealership differs greatly from what is actually done. Confirm all…read morestatements and promises in writing. Sign the purchase contract last and after you confirm the year of the bike, odometer reading and proper installation of any new parts. ***After your trade in be sure they actually paid off your trade in or risk late fees and potential dings on your credit.*** Otherwise, Indian makes a nice bike. Might be worth a trip to Vegas or Phoenix.

Bought a Polaris 570 Ranger yesterday, staff is 100% prosfesssioal they took care of us and no…read morepressure to buy other stuff we didn't need. They delivered our Polaris today, 2 hours away, the driver showed us the total operation of the Polaris, they also threw in a cover. This is the place to buy from, don't read all those other hater posts, this place is #1, talk to Jerry Cooper! They love Veterans and First Responders

I called to see if they had a bike in stock and the general manager was being so freaking rude and…read moreunprofessional! He is not funny and shouldn't treat customers like he does! I bet if I was a man he wouldnt have treated me that way! Do better or find a different job!

Owner Mike took my call on a Saturday morning. I needed my fox shocks repaired from a offloading…read moremishap. His team was able to help me out of a bind the same day. Fair and honest pricing. Great service. Ill be back to build my razr. The shop was packed with high end build and fully equipped for any job.

highly recommended, took my razor over there was able to troubleshoot and fix the problem, mike and…read morejeff great people to work with. thank you very much full potential. troubleshooting skills were above excellent can't say no more about it. perfect thanks

I have mixed feelings writing this review…read more They have been officially bought out by a havasu boat dealer and are closing their doors forever, owners sold out and are going to retire. I just purchased a Bentley tri-toon from them and they were not transparent at all that it was closing. You see, some people purchase a boat anticipating growing a relationship with there dealer for parts, service, warranty work etc. And had I known they were selling out, well perhaps the deal might have gone differently given those circumstances. Their reputation and tenure in the community were a massive factor in handing over a large sum of money for a boat, coupled with the fact that they were local. Its all just semantics now, because they are gone. Midnight move out is a better term. Oh well I guess, lesson learned. My sales guy was good, but I'm sure he couldn't say anything about it, and he along with a few other of the staff are going to the new location, so its understandable, sorta. Not the best business model perhaps, take the money and close the door.

It's always the destination!…read more Live to ride, Ride to live! These are words that my husband lived and eventually died by. While I don't share his courage to ride every day, of every moment an occasional "ride" is something like no other feeling on the planet. Have you ever rode? Then you have no idea. If you have rode, then you know how special riding your motorcycle can be. The worst thing to have happen is your bike to have an issue while your riding. What the thrill of speed is? When you figure it out. Yess!! I'm not alone! Always ride on long road trips with someone. You never know what might happen on a longer ride. Case in point, my motorcycle left me and now what do I do? Make sure that your riding mate has knowledge of the how to do some of their own wrench work. Put that time in behind the wrench, so that when "something" goes wrong you can at least make it to town. If the Harley is hot; then over heats your not going anywhere. On this ride from Vegas to Havasu the Harley decided to get heated and have a melt down. It got hot and was not throttling well enough. Sputtering out. We pulled off the highway and took a break, figuring out where your at. Luckily, Lake Havasu, is a great town that had this place to aid us. They offer towing, but it comes at a cost. We were able to get the bike here, they offered towing. We declined this service: While on the phone with the business the employees were super friendly and truly resourceful. Coming in on a wing and a prayer, we pulled up. It's good to know the mechanics here are knowledgeable about all types of bikes. We were greeted with happy faces ready to assist us. Having communicated over the phone before reaching the store all we had to do was mention the issue we were experiencing and we were golden. The mechanics assisted us in looking at the bike. The mechanic that came out was stunned to see that we were each riding our own bike. I added, " All the way from Vegas, baby!" After tinkering with that here, adjusting this over their the bike was not keeping proper oil pressure. Happy ride! They had just want we needed. Parts, trinkets for the bike or your ride, fluids, tires; what else do you need. They sell a great selection of brands to make the bike road worthy and happy. A turn here, crank that, some fluids, it never hurts with extra fluid, and one more adjustment. It's time to try her out. Pushing the button and cranking the throttle she started right up. The pressure is holding steady. The heat has backed off and she's only "Harley Hot," which let's go and keep on with the ride !! "Yesterday is history. Tomorrow is a mystery. Ride and live today." We mount up, wave goodbye to the new motorcycle friends we met and back across the river. We know where to stop if anything ever goes wrong with one of our bikes on the road this way again. The company is COVID complete and compliant following all the measures of safety for its employees and customers. The mechanics where masks while speaking directly too the customer, but keep their distance while interacting with you. We all want to the safe and healthy nowadays. Thank you for all your service. You exceeded all of our expectations and beyond.

Erik was recommended to us via Facebook by a few people and he did not disappoint! In fact, I'm…read moredisappointed in myself for not doing this on my first visit with him....first time we bought all 4 new tires and I had him hide all of my ugly wires everywhere. He got our SxS done faster than expected so we could get out in the desert asap. Fast forward to today's call...I had a girls trip out and we hit a bunch of bunny hills like we were racing and apparently broke my hose for the break line fluid. I want to take it out of coarse the Christmas week and play in the desert and make some new friends and Erik is getting me in next week to fix it. He's also going to make it easy on my traveling by allowing me to drop it on Friday so I can focus on a costume party I have on Saturday and a hang over most likely to follow :-/ Thank you, Erik! My go to guy and I highly recommend him!!!

From start to finish customer service was great. Went in not sure what SxS would actually fit our…read morefamily best and looking at options of what to do with one once we decided. They went as far as getting us our new Pro R, then taking our ideas and making them a realit, couldn't be happier with how our Pro R came out. thanks to the whole 928 Powersports team.

Not worth the money sent…read more My family and I rented one of there RVs for our annual camping trip, their customer service is excellent super nice family owned business but the experience in the RV is not worth your money or your time. We rented RV for three nights four days and day one was hell In the RV literally was hot like a sauna we couldn't even be in there for more than 15 or 20 minutes at a time my three month old nephew end up getting heat rash after being in there so my sister had to take him home which is a 3 hours drive leaving our trip early. I talk to the owner letting him know the AC wasn't working he said will send a technician, it take the technician hours to get to us after he came out and fix the problem it was still lukewarm/cool during the day and then freezing cold at night in the RV it was never a good temperature!