We've been customers of The Dawg House for years, and they have always handled our little skittish…read moredog with lots of love. We've had different styles and grooming services for him over the years, and he always looks sharp with his fresh post-trim bandana! We've boarded with them for several years and we've been happy with the number of a la cart care options available. I've never had a problem with scheduling and the staff is friendly and enjoy what they do. I'd recommend them!

I imagine the Dawghouse might be a great place to get your dog groomed. It is *not* a good place to…read moreboard your cats, however, as I did several weeks ago. The side room for cats is very small, with too many cat kennels in too small an area. The folks who work here seem friendly; Luke, in particular, was very kind to me and my cats. But the reception desk is in the dog grooming area, and chaos reigned during both my drop-off and pick-up visits, with too many people trying to do too much in too small an area. Super frustrating and inefficient. My cats were boarded at the Dawghouse for 5-6 nights. When I picked them up, the cat room was filthy, smelly, crowded with cats in individual kennels. I was told all cats had a chance to rotate in and out of their kennels for exercise time in the cat room at large. I have no way of knowing if/how this worked, but it seems a hard thing to manage with so many cats of different ages, temperaments, and health situations. At pick-up time, my two little boy cats were obviously stressed, they had lost weight, and their eyes & noses were goopy with upper respiratory infections, which required a trip to the vet. I will need to do a lot of traveling in the next several months, and I will be looking for a new boarding place for my cats.

LOVE LOVE LOVE. First off they are so welcoming and amazing with the pups that come through the…read moredoors! My girl was so excited when we came in she just walked on back and didn't care about me lol. We got Tonks evaluated for day care and they are very alert and attentive to all the pups in the daycare. They have cameras where you can peak in and see what your fur baby is doing and that honestly eased my nerves a lot! I was able to see that she was having fun! When I picked her up she was exhausted and I've never seen her worn out like that. But it was very good for her to get out of the house and enjoy time with other dogs! We are also in the training class at Pawtropolis and we absolutely love it! We make sure to be attentive in class and work on the tasks at home as well. Her behaviors have tremendously improved! I would 100% recommend Pawtropolis!

Pawtropolis West is an incredible business and resource! We have a GSD that does day care here, has…read moretrained and received his GCD here, and they have greatly assisted us with knowledge and suggestions for our latest rescue. I can't say enough good things about them. Staff, facilities, grooming, all top notch.

They were some of the most kind, courteous, knowledgeable people. So very helpful, will definitely…read morebe using again!

First time getting my dog groomed here, everyone was so nice and Forrest looks amazing! I'll…read moredefinitely be bringing him back

I've just started bringing my Boston Terrier to Puppy Haven and I'm thrilled with the care and…read moreattention she has received. All of the staff are so friendly and I really love their online portal. It's super easy to upload your dog's vaccination records and make reservations. Finally, the place is immaculately clean which I think is so important for my dog's health. I highly recommend!

We absolutely love this puppy daycare! The staff is so caring, patient, and attentive, and our…read moreGreat Dane Kane gets so excited every time we pull into the parking lot. It gives us such peace of mind knowing our puppy is safe, happy, and well cared for while getting lots of socialization and playtime. The facility is clean, organized, and full of people who genuinely love dogs. Highly recommend to anyone looking for a trustworthy and fun daycare for their pup!

Great service I've been coming to him for years. He is always professional highly recommend.read more

+Spent a lot of money for a haphazard job. My dog had two matted areas, small ones, at his…read moreears/neck. Rather than comb them out, they simply cut them leaving two huge chunks. The final cut had a huge high peak on his neck, and chunks on where the mats were. For $180 that's just unacceptable. I went here because they were supposed to be "poodle experts". Thats BS . Go somewhere else.

The care and tact from the entire staff is so appreciated. Specially during difficult times. They…read moredidn't rush me and they discussed all options, provided me with time and patience. They've handled my babies as if they were theirs.

We normally board our German Shepard at Wellspring Animal Hospital in Covington, but they were full…read morefor the time that we had requested. They recommend that we try their sister hospital in Social Circle. After using Wellsprings boarding service twice with no issues at all, it made sense to use Social Circle Veterinary Hospital. This turned out to be a very bad decision. On Monday, we took our dog over for a walk through 5 days before leaving him for boarding, to see if he would have problem. No issues were noted and they said that he was ok to stay there. Saturday, we brought him to start his stay. They ask me sign a letter permitting them to give him Trazodone to use for relief of anxiety. I signed it thinking that it would not be needed, nor was it used during his previous stays at the sister site. During our trip I called them on the Wednesday to see how he was doing, they put me on hold to check his status. They came back to the phone and said they he was ok, he was eating ok and had just been out side. No mention of any issues or problems. Came back to pick him up on Thursday, and they told me they had to use Trazodone starting the day we brought him in Saturday. We never received a call on Saturday while we were still here, now anything during our trip. They did not contact our son who was listed to be contacted if something should happen. When I called, they did not mention that they had been giving him Trazodone starting the day we dropped him off. GSD are known to be active; they apparently were not prepared for this and decide to use this as an excuse to do a money grab. They added a doctor office visit $78.00, 100mg Trazodone $39.50 and jacked up the boarding stay from $29.00 a day to $50.70. I talked with Maggie about this and she said that there was a problem with communication and that she was going to look into it. Lesson learned the hard way make sure you know where you are boarding our pet and don't sign any medication waivers. I'm very disappointed at the recommendation that Wellsprings made. Their sister hospital leaves a lot to be desired, clearly, they are not operated, equipped or staffed the same.

Went down hill. I was a client for 3 years and had been mostly satisfied. Today, everything…read morechanged. There must have been some technology clitch and I never got the SMS saying my dog was ready. They finally called me to pick her up. Instead of believing me when I told them I hadnt gotten their texts (although I showed them my phone) they proceeded to charge me the penalty of a dollar for every minute past the grace period. I am not complaining about paying the penalty (I am fully aware it exists and understand why businesses need these policies). I am furious that they are unwilling to recognize there was a glitch and decided to not rely on my word, not trust the phone when I showed them I hadnt gotten their texts and disregards our history, and waive the penalty. An appt that usually costs around 80 plus tax and tip, today costs $194 without including tip!!!!!!! Here go the details if you are interested. When I dropped my dog off I was told I would be notified 30 min before she was ready and that it should take approximately 1 and a half hours to cut her hair. In the past I had shown up at the time I had been told when I dropped her off (although I hadnt gotten the text) and she hadnt been ready. Therefore I began to rely on the texts before going to pickup. Usually this was fine except for one occasion. I was told she would be ready around 4:30. Then I was texted that it was taking longer. We went back and forth and I finally decided to go and stand there at 7:30 pm and insisted on getting my dog. She was still wet. Although I never got an apology or a discount for the poor service, given the long relationship, I took my dog in today. Today I didnt het their texts. There must have been some sort of glitch. Given I wasnt responding to the texts they said they had sent me they finally called me 2.5 hours passed the time they told me she should be ready. I told them I hadnt gotten the text and they proceeded to tell me I should have shown up at the time they had given me upon drop off. Upon arrival I showed them I hadnt gotten their text. Then they told me I should have picked her up at the time I was given and shouldnt have waited for the text. I told them about my experiences in the past when I had shown up at the approximate times I was told, and the time I waited 4 hours and still got a wet dog. Anyways, my dog is fine, and has a great hair cut as always. When I get into the car, their texts started coming through. They told me they had charged my credit card 194 dollars. I was surprised that although I had shown them that I hadnt gottern their texts, they still charged me their penalty. No regard for hour history, and no recognizition of their previous mistakes that I had not complained about. They continue to fight with me over text. See pictures.

Duchess (5 month old goldendoodle) saw Andrea for her first ever puppy groom. The process was…read moreseamless from beginning to end. I booked the appointment online and uploaded her vaccine records in the online portal. Upon arrival, I was greeted by a member of the staff who took me through some questions and advised me of the process from there. Upon this initial intake, Duchess was checked for matted hair, upon which time I was advised that my appointment would cost more ($15 per matted area I believe). I found this to be completely reasonable since this would require more of Andrea's time to complete the service. I was texted a photo of Duchess when she was almost ready for pick up and I proceeded on my way back down to the establishment (earlier than I anticipated). Upon arrival, Andrea came out to speak with me about how Duchess did (she did great!) and give some advice for maintaining her coat and the schedule we should maintain. Duchess was very clearly treated well during her visit and did not show any signs of discomfort or anxiety when I picked her up. I will say that Andrea's prices are not cheap, which I am ok with given the quality of service and level of care with my pup. We have already scheduled our next appointment and look forward to seeing Andrea again.

I relocated to this area in 2023 and I have had a very difficult time finding a good groomer with…read morereasonable prices. I stumbled across this little gem about the time I arrived here,spoke with the owner and concluded I would eventually try it. Well after two years of bending over the tub in my bathroom and enduring much discomfort I tried it and I am hooked!! This was a wonderful experience for me and my pet. The owner and her son were wonderful in guiding me for my first visit. The equipment was easy to use and they provided these wonderful shammy towels which made it so easy to remove the excess water from his double coat before blow drying him. They also provide scrubbers for cleaning, shampoo, and conditioner as a part of the self serve cost. In addition, they provide nail trimming services (for those skirmish pet owners like myself) for a very reasonable fee. My dog also loved playing with the owner's son after his bath which was confirmation that I had found the right place. I am now a repeat, repeat customer.

Everything about this self serve spa will have you smiling. Bring your pet and use one of the…read morestalls to wash and dry your pet. This is such a great concept so you don't have to bend over your tub ever again. I love this location too in Woodstock near K-Pop. I mean they've been here over a year and I am surprised it's not packed. I love the concept of being able to give my dog a bath and clip their nails. If I can have a spa day so can my dog. Yes, you are washing your pet yourself.. Do it while the kids are in school or at day camp. Do it as a quick errand while you're out and about. Or just do it cause your baby needs a spa day. Stop by this location - there plenty of parking. Easy access for your pets to enter the wash area as drying tables with blow dryers. I am bringing my dog, he's gonna love it!!!

Store Hours: Mon-Sat: 9-8pm…read moreSun: 11-6pm Haven't decided exactly how I feel about Petsense yet because I haven't been able to participate in all of their services but they seem organized and a great place to go! Petsense offers grooming, training, pet adoptions, and surprisingly, a small vet clinic!

I have used their grooming (nail trim) service many many times over the years with no issues…read more However, 2 days ago my dog was/is in need for a nail cut and I was $1.00 short of the usual charge and I was told they could not cut the nails. Really? In this time of need I swallow my pride and ask for a $1.00 discount and you say NO. Might not have been your best customer but now I'm NOT a customer!

I was very upset when I got my dog after my grooming appointment. The staff asked me if I wanted…read moreshort or fluffy hair on my dog and I specifically said "fluffy." Which I did not get as you can see. They hurt him by cutting his nails way too short, MORE than 3 nails have blood stains on them. All in all, I was very disappointed in my service and will NOT be returning. Would not recommend them. They also charge an extra $5 'first time customer fee' and I feel like the reason for this is because they do not have a lot of repeat business.

Best groomer I have ever used .. would never use any one but her .. And my baby looks amazing when…read moreshe is finished..thank you so much ..