We are members and today we went through the Carwash at 5:10 pm (close time 8pm) and the young man…read morehad already taken the towels and trash cans inside. Asked for one and was told "be sure and bring it back" This is common occurrence at this Zips Carwash. We pay a membership to keep our cars clean but rarely are the cloths and trash cans outside.

This car wash does not clean your car's exterior! There is always at least one (usually multiple)…read morecleaning heads not in operation. The tire shine has been down for over a month. I have had several conversations with the staff. They say that they put in work orders to get the issues fixed, but nothing happens. I am dropping my membership.

Extremely disappointed with my experience at Crew Car Wash. The attendant was very rude,…read moredisrespectful, and completely unprofessional. Asked if I wanted upgraded wash and I politely said not at this time and he said "didn't f***** think so" Customer service should be a priority, but that was definitely not the case today. I paid expecting decent service and instead was treated poorly. Because of this experience, I would like a complimentary membership to make this right. I hope management addresses this issue seriously.

I enrolled in their unlimited car wash scheme with the understanding it was $28 per month to find…read moreout they just charged me 49.99. nope

My favorite Carwash. Very friendly attendants. Love that my local one is the only one (that I know…read moreof) that has free vacuums.

I have a brand new car, I had never taken it through a car wash yet. I bought my new car January 2…read moreand it had 15 miles on it. So I know there is no way that the car was already scratched. I took my car through this car wash on January 20th. I got out of the car once I went through the wash to dry it off really good, even though it was 10 degrees. I like to make sure the car wash cleaned it good and dry it so there are no water spots. I noticed lots of a small scratches all over the hood, mirrors and trunk. I filed a complaint with the office and received an email saying there is no way that the car wash caused these scratches. Remind you, this is a brand new car so where else would this have happened. DO NOT TAKE YOUR CARS THROUGH THIS CAR WASH IF YOU CARE ABOUT YOUR CAR. BECAUSE THEY DONT CARE ABOUT YOUR CARS I filed a claim and was told that the scratches were not from my recent visit to crew carwash. I have filed a complaint with The BBB AND I will be looking to sue for damages to my Brand new car. This was definitely done by your carwash and I will be sharing my experience with everyone who will listen.

Love this car wash. All the amenities were a nice surprise. The employees here are all absolutely…read moreamazing and friendly. The one thing that bothers me is that corporate just made a rule about not accepting anything from customers. I can understand no cash tipping, however a random act of kindness for these folks who come out in some very unforgiving weather is not unreasonable. Corporate, do you have that little trust in your employees you think they'll cheat you if someone does something nice? Do you think so little of them you don't think they deserve kindness to say thanks. Some of us older folks who don't have kids or are grown and gone, think of these folks as our family. And just like our family when they're working hard especially out in bad weather we just want to do a little something to show them we appreciate it. So cookies and cupcakes are going to corrupt these folks? Also understanding you support Veterans organizations as a disabled Veteran I am pretty upset with your attitude. Some of us have survived on random acts of kindness from strangers. Why do you think the employees keep your business going don't deserve the same. I'm proud of the small smiles I put on faces with a cookie or cupcake. I urge you to reconsider your choice to end this truly sad rule.

I just wanted to send a huge shout out to JOSH!!!! Who went out of his way to run across the…read moreparking lot and caught us as we were leaving to reattach my rubber strip from my luggage rack. Not only did he use a keen eye to spot it but also put forth the effort to make sure it was reattached. He absolutely deserves an A for customer service! Thanks Josh!

Conveniently located and the service guys were very nice. I have started getting a car wash at…read moreleast once a week and the vacuums are a plus. Thank you

I am always pleased when I take my vehicle in the be washed. The employees how run the main carwash…read moreare professional and do a great job before entering the tunnel. There is an additional touchless tunnel as well. After you have completed your carwash, there are over 10 complimentary vacuum and personal detail stalls to clean the interior of your vehicle. Each stall has a large garbage can to dispose of items you want to get rid of. There are vehicle maintenance bays that offers oil changes and other repair services. The location is in a good area because it is located between 2 major intersections allowing exiting vehicles to safely enter traffic. Unfortunately if drivers want to enter from the southbound traffic lanes, there is not enough room for 2 vehicles which causes rear end motor vehicle accidents. The prices are reasonable and there are available monthly car wash memberships. Most importantly The Metro offers a discount to active duty and retirees.

The owners are terrific! They have two locations one here and the other on Walnut. The car wash I…read morepaid for times out as I was helping an old lady with her car wash and the owner literally watched me on his surveillance monitor, drove from Walnut and reimbursed me for the first car wash I paid for. These owners care about their customers to say the least!

I went to this car wash about a week or so ago to wash my equinox. I went through one of the car…read morewashes closest to the middle. And paid $14. Afterwards I went to put tire dressing on and my wheels were still black. I went in one of the self wash bays closest to the middle and spent another $3 in attempt to further clean my wheels. Afterwards I left a concern in the box with my name address phone number and email. I was very disappointed that I didn't hear from anyone even if it was to say sorry but that was a lot of money and I shouldn't have had to spend that much

I have been a steady Unlimited customer of Crew Car Wash for over two years.. I believe it was…read morearound March/April 2020 that Crew shut down operations when the realization set in that the COVID pandemic was not going to go away but continue in full swing. They took that two week shut down opportunity to upgrade their operations in Bloomington and, for those of us in the Unlimited Club upgraded us to the Unlimited everything including Underbody, Fast Wax, and Tire Shine for $29.99/month, normally $54.99/month, which I would NEVER had purchase on my own. However in July 2020, without warning, the FULL $54.99/month charge was applied to my credit card without being notified. And here I thought they just liked me! . I did not notice this expensive upgrade until SIX months later. My next comment involves the quality of services. Being a customer at the FULL $54.99/month, I began examining my 2019 Ford Fusion a LOT more closely. I saw fine scratches in the finish on the hood and fenders, a sure sign that the Fast Wax, an upgrade from their Clear Coat finish, was NOT being administered. This was brought to the attention of the manager. After going through a second time it looked as it should, clear, shiny and without fine scratches. Keeping the above concerns in mind, I notified customer service in Fishers and put them on notice that I was terminating my monthly billing. I had five more days to go. Today when I entered the car wash proper I was met by the manager himself spraying cars. I alerted him of bird droppings on the hood, he sprayed it, and I went through. Upon exiting, the bird droppings were STILL present AND the car wax itself was not applied in some areas. Who knows, perhaps their cleaning process itself missed the area? I can't say. So I say to present and prospective customers, caveat emptor, let the buyer beware. Know exactly what your service is supposed to deliver and, if it isn't everything expected, notify customer service so they can look into the reason, for the good of the company and their customers.

Crew Carwash has become terrible for the average person. They only want customers to be in their…read moreunlimited plan...which they show in every thing the do. I have been a customer of the 6 wash books. But no more. Crew has converted half the lanes to Unlimited only and the unlimited are allowed to go through while the ticketed customers have to wait. And wait. And wait. Unless you're willing to pay to be an unlimited customer, you're going to be a frustrated customer. And their website and their attendants reflects the same. I just tried to get a car wash in Bloomington (In) on 3rd street and the attendant just ignored me for 10-15 minutes...so going when they're less busy, the middle of the day, doesn't work either. I'm better off just throwing away a full book of Crew carwash coupons because they worthless if I can't get into the carwash.

UPDATE: The owner reached out to me and offered a refund so I updated the stars here. I think it's…read morestill confusing but apparently there is a button to press separate from turning the water to off. I have mixed feelings about this place. I went here to wash my car late at night and I saw who I think was the owner cleaning up the place. It seems like they take good care of it. However, the sign says that it's three dollars for 5 minutes of water. I used less than 10 minutes of water, but I got charged $15 when it should've been $6. I opened a dispute, but the company said that what I paid was accurate and I should not get a refund. Just warning you that the prices they display and the prices you pay are not the same. It's probably better to pay in cash and see if that works. That way you won't get ripped off.

Ever since I came to Bloomington for college 2 years ago I've been going here for my car wash…read more I enjoy taking time to clean and detail my car, and the car wash services near the IU campus are always packed even for the self-service. The price here is good, not many people waiting in line and I leave satisfied every time I visit.