Called Kauffman's at 12 noon Thursday. My call was answered within 2 minutes after Rick read the…read morefirst word of my panic---"emergency". I told Rick about the whole situation --I spilled a whole plate of food down our flight of steps--you really don't need to know what was on the plate, but on the steps, it was nasty! I said do you think you could come asap as it's a mess. Rick said is today ok? I said, "absolutely, when do you think you could be here?". Rick said :" how's 15-30 minutes". Again I said "absolutely, thank you." They were here promptly and the team left it spotless. I've used Kauffman's several times and will continue to use them. They are a well-known family business which we are fortunate to have in the Reading, PA area. I thank you Rick and Kauffman's. As for value because it was an emergency, they were extremely fairly priced. Don't base your carpet cleaning on one bad review...call Kauffman's. No, I am not related to the business! You will love their service and expertise. They're the best that we've had and we've lived here for 40 years. They also clean grout which is my next call to a wonderful business.

It went well with Rich and his helper. They did a great job o my rug a several pieces of…read morefurniture. I didn't even recognize the one stoop it looked so good. I'm so I'm I'mpressed I will be scheduling him for my living room. I'm sorry i didn't contract him sooner. Charlie T.

HORRIBLE customer service. This is now the second time I have used them and they were late to…read morearrive BOTH times. The appointment was for 8:30 AM, which was confirmed by email and text messages several times, and the technician didn't arrive until 9:45 AM! The franchise owner admitted his mistake with changing the appointment at the last minute because he was looking at a note from a previously scheduled appointment, but no apology and no attempt to make things right. Technician who finally arrived was nice and did a good job.

Professional and polite. Great guy to work with. Knowledgeable and kind. I would recommend.read more

I spoke with someone on the call center that quoted $165 for my dryer vent to be cleaned. They…read morewere supposed to confirm with the office that they could go to the third floor and the price. Then the price increased to $200. I spoke with Matt, he scheduled my appointment for today between 12-5 pm. The technician arrived @ 10:40 am. This would normally be fine; however, I had another appointment to get to prior to them coming. They told me I had to reschedule. SO UNPROFESSIONAL!!! & Robin is unreasonable and unprofessional. They ruined my day because I kept the day open for them to be here. Now i can't use the dryer until it is cleaned. They should have made it a point to send the technician back at a later time today.

We had our carpets cleaned which worked out well, but we were also convinced to buy a doormat for…read morean additional $30. They didn't haven't doormat we wanted on the truck (gray), so they told me it would be dropped off the next day. Fast forward a week (we all have things to do and get busy) and there is no doormat and not a peep from them. I called to find out what happened and was told I would be called that day or the next. No phone call received. Then I called again and was told the doormat would be delivered today. Well, today has come and gone and still no doormat. I just called for the third time and am now told it will be delivered tomorrow. We will see, but I am doubtful. It's a shame you are not able to contact the local office directly, but instead have to talk with folks in a centralized scheduling office. This is now a matter of principle. If you are going to sell something, then deliver on your commitment or don't bother selling it to me at all. I'm very disappointed in the lack of professionalism and follow up. ~~~~~~~~~~~~~~~ UPDATE - 12/23/2021 Thank you Darryl, I finally received my doormat. I would like you to contact me regarding another concern. Thank you and I look forward to hearing from you.

I had purchased a new home, it was filthy. I hired this company to clean before I had painters…read morearriving. There was a deadline for the project. The job required: top to bottom, inside and out cleaning of cabinets and drawers, windows, and deep cleaning of all trim/baseboards. I was given a price of $290.00 I paid for the job and tipped the cleaners (very stupid, I know, I was excited to be at my new home and was way too trusting) After I went looking around and literally nothing that I required in my original request was completed. The floors were mopped, the inside of the oven was "wiped", it smelled incredibly heavy of chemicals, and there were blue tablets put in the toilets. That is the only work I can see that was completed. Everything that I wanted done was still completely filthy. I honestly think the cleaners hung out at my house for hours and did nothing. You see the pictures. I shared all my pictures with the owner, he said he was sending them back that night and to please leave the code on the door so they could access. I said that was fine. Two days later, I returned to the house and realized they had never returned, and everything was in the same condition. The owner never even told me they weren't going to come back. When I reached out he said, he forgot to tell me they were not going to return that day as I was told and they were going to come Monday. I had already been clear the job had to be done by that Sunday night. I then shared even more pictures, filthy outlet plates, cabinets that hadn't been wiped inside or outside, and all the trim that hadn't been cleaned, let alone deep cleaned. We agreed he would send me a refund that Monday. When Monday came and went, he told me he would not be sending a refund, I would only be due a partial refund, accounting would have to handle that. I spent 3 hrs alone deep cleaning the kitchen. I was scammed, and not only was I scammed the owner flat-out lied. He was sending them back, he was refunding me. This was a horrible start to homeownership and beyond disappointing. It's not that a bad job was done, the job wasn't done at all. The owner won't even respond to Thumbtack as they tried to resolve the issue.

From the owner: We strive for perfection & won’t stop until your home is clean & you are satisfied.read more

Yuck. Carpet is still wet [2 full days later]. Was disappointed with the outcome. Still have…read morestains. Too expensive for the quality. And I don't have the money to repeat the cleaning with a different company.

The guys from Chem-Dry by the Millers did a great job cleaning our carpets. They even brought back…read morethe Florida Room carpet back to looking like new.

I have been using their services for the past few years and I have piece of mind knowing to trust…read morethis company. Jen is very thorough and literally the best prices for cleaning your home. She goes above & beyond the cleaning. Tyair is great with floor cleanin. They work great as a team. Honestly you can't get any better.

From the owner: Nice Price Solutions is here to accommodate your residential and commercial needs with professional…read morecleaning services, carpet and upholstery cleaning, and other floor care needs. Serving you with over 10 years of experience.