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    Xfinity Store by Comcast

    Xfinity Store by Comcast

    (9 reviews)

    Just wow. Have 3 hours. Twice in one week / it's not a fluke. The employees are kind and helpful…read morethat's not the problem. They took away their bill kyosk so if you're trying to pay a bill you have to talk to them so they can try to sell you something. There aren't enough employees. They took away chairs so you'll be uncomfortable standing and possibly not wait? I was there with someone that had a newborn but they felt he should stand there for 3 hours because their upsell is more important than his baby. The woman in front of me was 86- they let her stand- she was just trying to pay a bill - not be upsold. It's disgusting. The elderly man trying to keep the 2 year old with him entertained while he was just trying to pay a bill for 3 hours! Whoever makes these decisions for this store clearly has zero respect, compassion or care for their paying customers.

    I'm leaving a rate of 1* only because 0 is not an option! Paducah Xfinity store has the worst…read morecustomer service I have ever ran across in any town!! This store has cancelled my phone number, supposedly accidentally, has screwed up our services, caused us great legal distress by creating false accusations. After canceling their services & going back week later to make sure they were paid in full, 8 months later they turn us into collections for a bill we never received and were told we had paid in full. Their rates continued to go up but their customer service continues to go down. At this point they couldn't pay me to have their service again. I'll do without phone or internet before being treated as poorly as I was by this store.

    CDE Lightband - The payment line

    CDE Lightband

    (74 reviews)

    Had CDE Lightband back when they were just starting out and their packages were around $2X.XX…read more After I went with them - never went back to Charter - and they have been amazing over the years and local moves. I remember when I came home from work one day and the speeds were subpar compared to what I used to - they saw something in their system and made a housecall at 7PM and made an adjustment to the device that was connected to my home. They didn't state wait until the next business day or give me a 'reboot your router' excuse. They also went above and beyond - by giving me own private IP since I was running my own server out of my home - free of charge. I don't think they offer this service, free of charge anymore though. The only thing they could have done better is when we was on the old plan paying $2X.XX for the internet - they could have reached out and told us they had better plans when those plans were deployed. That never happened - but oh well. Had subpar service and speeds when it comes to other fiber optic/internet service providers and other companies should take note. Moving - CDE Lightband has set the bar for me when it comes to internet access.

    These people have no problem at all in leading you to believe that your former account is…read morecompletely paid off and transferred over to someone else in good standing. They are perfectly okay to go literally MONTHS on end without contacting you in any way or for whatsoever--no phone calls, no text messages, no emails, and no postal letters. They are cool in lying by omission by not contacting you and causing you to let your guard down, and think that everything is cool on their end. Then, one fine day, you get a surprise email from them, telling you that you still owe $289.17 on an account, and it was due and payable 3 weeks ago. Then, after you physically go into their office and pay the bill, they are perfectly okay to send you a threatening letter via postal mail. This postal mail can falsely accuse you of not having paid your (surprise) delinquent bill. Also, this harassing and threatening letter may well claim that they are planning on turning your name over to to a collection agency. Verbatim, their threat is as follows: "If the balance is not paid immediately, CDE Lightband will transfer the past due balance to your active account and is subject to termination immediately. If there is no active account, CDE Lightband will refer this debt to a collection agency, which could affect your credit rating." It is quite amazing, isn't it? They reserve the right to keep you completely in the dark for literally MONTHS on end with no communication whatsoever. Then, MIRACULOUSLY, they obtain the ability to send you both emails and postal mail, and they act as if it is a code red Federal state of emergency, and start threatening you. In a great ironic twist, at the bottom of their threat letter, they write the phrase, "Continuous Dedication to Excellence." Get it? CDE? What a blatant lie and a sick joke. It should say "Constant Deflection and Evasion."

    DIRECTV - televisionserviceproviders - Updated May 2026

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