After 11 years of service, we move, and i still get charged a $160 fee bcz im 'under contract'…read more........ but yet the guy on the line is like, we would like you back as a customer in the future...... lol NO WAY... 11 years of loyalty rewarded with a $160 disconnect fee bcz i am moving and dont want to get directv in my new location. So much for customer appreciation Thx DirecTV / At&t

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Davin is a wonderful installer. He did six doors for us and was VERY skilled and quick. Would…read moredefinitely recommend this company and technician.

Quick response time and very friendly. Even made a extra key for us when we were locked out of our…read moreapartment.

Very prompt to connect service, knowledgeable, and friendly. Would highly recommend them.read more

Had CDE Lightband back when they were just starting out and their packages were around $2X.XX…read more After I went with them - never went back to Charter - and they have been amazing over the years and local moves. I remember when I came home from work one day and the speeds were subpar compared to what I used to - they saw something in their system and made a housecall at 7PM and made an adjustment to the device that was connected to my home. They didn't state wait until the next business day or give me a 'reboot your router' excuse. They also went above and beyond - by giving me own private IP since I was running my own server out of my home - free of charge. I don't think they offer this service, free of charge anymore though. The only thing they could have done better is when we was on the old plan paying $2X.XX for the internet - they could have reached out and told us they had better plans when those plans were deployed. That never happened - but oh well. Had subpar service and speeds when it comes to other fiber optic/internet service providers and other companies should take note. Moving - CDE Lightband has set the bar for me when it comes to internet access.

These people have no problem at all in leading you to believe that your former account is…read morecompletely paid off and transferred over to someone else in good standing. They are perfectly okay to go literally MONTHS on end without contacting you in any way or for whatsoever--no phone calls, no text messages, no emails, and no postal letters. They are cool in lying by omission by not contacting you and causing you to let your guard down, and think that everything is cool on their end. Then, one fine day, you get a surprise email from them, telling you that you still owe $289.17 on an account, and it was due and payable 3 weeks ago. Then, after you physically go into their office and pay the bill, they are perfectly okay to send you a threatening letter via postal mail. This postal mail can falsely accuse you of not having paid your (surprise) delinquent bill. Also, this harassing and threatening letter may well claim that they are planning on turning your name over to to a collection agency. Verbatim, their threat is as follows: "If the balance is not paid immediately, CDE Lightband will transfer the past due balance to your active account and is subject to termination immediately. If there is no active account, CDE Lightband will refer this debt to a collection agency, which could affect your credit rating." It is quite amazing, isn't it? They reserve the right to keep you completely in the dark for literally MONTHS on end with no communication whatsoever. Then, MIRACULOUSLY, they obtain the ability to send you both emails and postal mail, and they act as if it is a code red Federal state of emergency, and start threatening you. In a great ironic twist, at the bottom of their threat letter, they write the phrase, "Continuous Dedication to Excellence." Get it? CDE? What a blatant lie and a sick joke. It should say "Constant Deflection and Evasion."

I'm a senior ci on a fixed income. I have called several times to down grade my internet service…read morewith this company. They lie and tell me I can't downgrade without my bill increasing to an even higher bill. They lie and scam elderly people. This is a shame. They are no better than those scammers that call. I have tried the BBB only to have a really rude man call from this company to lie some more. Totally fed up!!!

I signed up with Charter when I moved here a year ago. They had a promo for 100 a month that gave…read moreme 100mbps internet, basic cable, DVR, and phone. I've had nothing but trouble with the services. They came to check my connection and indicated that the new DVR couldn't handle the recordings, so instead they downsized me to the old box. Now instead of 3 or more recordings at a time, I can only have 2 at one time. The internet has never been up to speed. I have tested the speed and the most I've ever gotten is 50mbps. It is only me in the household so shouldn't it be a higher speed since alot of people aren't on it at once? I haven't gotten the on demand features for about a month, plus some of the better channels give an error when tuning to them so I'm not even getting those. The technician was supposed to come today but was a no show. I called and they don't have one available-yet y'all called to confirm the appointment? I called retentions cause now my bill is going up 50 more dollars-seriously? I don't even get what I'm paying for now you want to charge me more? I was told that promos are only for new customers and basically they don't care about the current ones. I've had issues with Direct TV-scam, please avoid! I called Jackson Energy Authority and they have 300mbps but the DVR would cost me an additional 22 a month so I'd still be paying 150 a month, less channels and an instillation fee plus they say your not in a contract but it will cost you 100 if you cxl within the 12 months-that's the definition of a contract! Very disappointed in Spectrum. Ive had them in California, Hawaii, Washington and now here and until I came to Tennessee had no issues. You would think they'd want to keep their customers instead of treating them like they don't matter.

This TWC is the best! we come here often to pay our bill just to chat with the nice employeesread more

Cancelled my service but they continued to bill me. Now they won't refund me since I can't 'prove'…read moreI cancelled even though I had service with a different carrier. Thieves. Do not do business with them.

This company worked my dad to death for 8 years he built it up to what is now in this area and…read moreonce he it up they let him go with no commission he grew dialog one person at a time and was getting commission but now they are not paying him the commission for all his customers