Not sure if this is directv or AT&T. We have directv service through AT&T. Service is in my husband's name. He died. I wanted to change the name on the bill to mine, because it made me feel bad to get mail for him. The only way they said I could do this was by hand delivering a death certificate to the office in Flint, 80 mile trip. Can't mail it, email it, or fax it. Reason I was given is because it adds an extra layer of security. How? DNA? I was, however, perfectly able to cancel this man's service over the phone, just by giving them his passcode.
now I have a directv service person coming to remove my perfectly fine receiver and give me a different one. read more