We select GREAT now because of our recent Saturday, 07/27/2024, repair visit from Ilham, MIDCO…read moreTech. From the start of Midco making a change to wireless, it has been a nightmare. Various techs have been here changed the modem 2 different times and still same problem would continue. TV and internet stops working, with TV a constant (Circle of Loading Video). Most of the time rebooting would get everything up and running,,,,,maybe for and hour maybe for a day, we never new when it would stop working. Ilham started at the modem which was located under the TV in our living room. The cable coming to it from the basement tested very poor...in the basement the cable from outside was very good in quality signal. Here he removed an old splitter that was not needed, moved the Modem to the basement. Also noted the AC power supply was not the usual that is normally a part of a modem package. Long story, however, all is functioning perfectly!!! Midco is fortunate to have someone like Ilham as a tech. Dave Haug, West Fargo

I've never had an issue with the people who actually work for Midco. It's the company itself that…read moreis rotten. Horrible service. They seem to intentionally make their website run slowly when trying to change your services. The rest of the website loads instantly until you click "change services." Looking forward to the other internet services taking over with far superior capabilities. Actually using fiber connections instead of cheaping out on copper lines.

Didn't finish install, installer had to leave to get his kid. Promised to come back the next day…read more And the day after. And the day after. And so on and so on.......until literally 6 days later with no cable and Internet because my last provider was cancelled. This was a direct tv install and they are contracted with them or were. Called them with no answer. So then I called direct tv directly and told them to get their stuff out of my living room I'm done with them and their poor service. Direct tv billed my card on file for $470 worth of a cancelled contract. Funny cause I didn't sign anything because the install wasn't even finished and I had no service at all. They also charged me for a full month of service at $75, and a couple other bogus fees. Called the management of the service center and described the situation and he told me basically to get bent. Complained to the BBB, and to the state. The state called me a few years later asking for a statement, wanted me part of a big law suit against direct tv experiencing the same thing. Never heard the result. All might have been ok if they finished my install (satellite solutions), but with a law suit against direct tv I'm doubting I'd be happy. Never again will I trust direct tv or satellite solutions. Cost me 575 that I didn't get back.

From the owner: Satellite Solutions is your local source for DIRECTV in Fargo-Moorhead and the surrounding areas…read more Founded in 1998, we pride ourselves on quality installation and service. As your local authorized DIRECTV dealer, we handle the sale, installation and service from right here in Fargo. You won't have to deal with an 800 number, you can deal with a local face. Call us today to find out what package is right for you!

Go with Dish Network!! Direct TV SUCKS!! Horrible unethical sales people who lie. Sales person said…read morewhen I sold my house that I could transfer the service over to the new owner. I tried to do this today but Direct TV would not do so. They checked the original notes on my account and said sorry we can't honor what we told you. I hate people that lie in order to get a sale. Fuck this shithole unethical company !!

Asked many times about set up and installation fees when signing up and they assured me there were…read morenone. I got my bill and see that they did in fact charge me for the set up. I called customer service and waited on hold on and off for an hr discussing this. Finally got transferred to a supervisor who said there was nothing she could do. I told her, her agent straight up lied to me and she told me he didn't lie to me, he just misinformed me. What??? Absolutely terrible.

I live in an apartment in ND and called in on a Sunday to report an issue with no connectivity at…read moremy location. The person I spoke with was nice and informed me that Tuesday, between 12:30~4:30, was the earliest someone could come out to my apartment. Ok. No problem. Tuesday rolls around and I get home around 12:00pm. I get an email from the property manager that the internet issue was apartment wide and that someone had come out to fix it and all should be working, if not, we should call them to get additional support. I call in to explain that my internet was still down and wanted to comfirm that someone was still coming between 12:30~4:30. "Yes, someone will be there between now and no later than 4:30pm. 5:00pm and I decide to call and inquire about the technician. I was told by the manager that another ticket had opened up at 2:00pm regarding a flooding in the area that needed to be fixed and all previous tickets for the apartment had been placed on hold until the other issue had been resolved. Now, I would have been understanding if someone had called to inform me of the situation between 2~3, but the manager could only reply that there were too many tickets...implying they didn't want to call all the waiting customers to update them on the delay. Very poor customer service, bad management response, and lack of sympathy when I complained about waiting hours for someone who never showed up. I wasted 4 1/2 hours when I had other things I could have been doing and I get a "sorry". Whatever changed at the end of 2016 has not worked for this company. Check out their stock and you'll see what I mean. If it's new management, no offense, it may be time for another change. The only reason I gave 2 stars instead of 1 is because the people taking the initial call are nice and polite, but processes are obviously lacking for management when unexpected situations occur.

They lied to me multiple times. It started out as they upgraded and i was out of service. I…read morerequested an upgrade. They give you a 2 hour window for tech service where i had to take off work and they no showed. they were supposed to come the next day and they canceled. I was supposed to receive a call back and didn't happen. Their hold times are long and you never get anywhere. Don't waste your time

My set-up with Sparklight was a breeze, much thanks to Misty Blue. She provided superbly…read moreprofessional customer service, explaining the process and taking extra measures to ensure my satisfaction. I recommend this provider because of Misty Blue!

I'm twenty minutes in now, waiting to talk to a "tech" guy. Of course, no sign of him. This is…read moretypical of Sparklight. You get so so internet service, things will go wrong constantly, and when you need help, these yutzs vanish into a cloud of, "I'll take your money but I'll provide no service." This will be my last month, because I'm canceling my service and switching to anyone who isn't these incompetent boobs. Awful service from a truly awful company.