Look, the digital world has changed. There are alot of frustrations with Comcast Xfinity, the way…read morethey do business, and their skyrocketing prices trying to maintain their business. Due to the new technology, they have shifted their business to the stores themselves. My experience on Saturday at this store was excellent. While frustrated, I approached them with a great attitude and I got a great attitude in return. The rep helped rebuild my account with the services and equipment I wanted and got my price to a manageable and fair point. He got everything set up on his end and told me what I needed to do when I got home to set everything up. He turned a situation I dreaded into a great experience. While I was in the store, I watched several professionals trying to extend customer service with a friendly attitude to quite frankly a bunch of rude customers that came in with a bad attitude. AJ, thank you for the experience.

The Xfinity store at 2235 Market Pl Blvd Suite 210, Cumming, GA 30041. It is run by a bunch of…read moreamateurish people who can't seem to do their jobs. I am about to visit this store for the fourth time this week because they can't seem to sell me a new phone without messing things up, The store is chaotic and the staff doesn't know their jobs. I really hate this place. They have the large television turned up so loud I can't hear what they are saying.

I may stay an ATT customer only because they are the only fiber option in my area, but the…read moreinstallation and service process has been the worst experience I have ever seen. They completely missed the first install date and when I called after they had missed the window they told me the installation was canceled and I must have done it as they are not able to cancel...... I did not cancel. Then they did the installation on Friday and everything was work. Perfect great, not so fast, it was down the next evening. I called back in for them to tell me, "my self install wasn't scheduled until next week and my system was not active." What? After a little over an hour and a new activation the system was back up. Now we are home free? Nope! The next morning the system was down again. I was busy in the morning so I called in the afternoon. I was told then that my equipment was scheduled to arrive until next Wednesday (4 more days) and they couldn't help me. I re-explained several times that my installation was done by ATT not myself and I had the equipment and it was working. They told me they couldn't help on. A Sunday and they didn't gave me scheduled until my equipment was to arrive on Wednesday. I asked to be transferred to the cancellation department hoping to get someone who actually understands what I am saying, but was told they couldn't help with this on a Sunday either..... I then reach out to my local sales rep who reaches out to his manager. The manager reaches out to the Director of fiber/internet/the right person????? Well it has been 2 more days and I am still not working and they are talking about sending a tech out with an 8 hour window tomorrow. Now for those you pay attention this is the Wednesday date I was given by the CS people on Sunday.... I also received a message with FedEx tracking number to let me know equipment I already have is being shipped and will arrive by then. And, I have been told that my mentioning please send me to department to speak to someone about canceling has somehow broken the system and is complicating fixing the issue. At this point I really don't know what to say. This is ATT not chuck in a truck internet. I am embarrassed for them. One thing I really don't have clarity on, is do they think this is acceptable or par for the course? The manager I have been speaking with seems frustrated and trying to help, I would even say going out of his way to be available and responding. But, behind him I get the feeling it just how things work. The gaps in process and technology are really astounding. I am somewhat trapped and this is my fault as I did cancel xfinity once this was initially up and working. Big mistake- although xfinity wasn't fiber it did in fact work.

From the owner: AT&T is an Internet service provider in Cumming with broadband Internet services to connect your…read morehome to high-speed Internet so you can surf and find all your favorite things online. In select locations, we also offer AT&T Fiber which powers our fastest Internet speeds. But we're not just about Internet. We offer all kinds of products and services to connect people to what they love. Because we're a world leader in communications, media and entertainment, and technology, we can create some of the best entertainment and communication experiences in the world. We're a TV service provider with products that include satellite TV (DIRECTV services and DIRECTV packages), streaming television with DIRECTV NOW, and fiber-optic-based U-verse TV service. Our wireless phone offerings include devices like cellphones and tablets; wireless plans for data, talk, and text; accessories for smartphones; wearables like smartwatches; and other connected devices. Shop online or visit an AT&T store to learn more about all we have to offer you.

Courtney knocked it out of the park on this Starlink installation. He showed up in the time window,…read morelistened to what I wanted done, and nailed the installation with practiced speed and proficiency. Having gone to another installer who had a lower price and was disappointed, Courtney pulled it all together in perfect fashion, and made it work. use this company and you won't be disappointed.

On time (actually early) installation. Over and ABOVE service. Excellent explanation and review of…read moreDish features. Can't say enough good things about the experience.

Did a great job. Fast communication and arrived on time. Really nice guys…read more I would hire them again

Great service and quality work. Definitely recommend their service. Also very responsive.read more

When the service was up abd connected it was very good however it would drop off line frequently…read moreand stay off for long periods. Occasionally a reset would get it back for short periods. It would go out almost every weekend which was when all the good things were on. Kenneth worked at trying to make it reliable but I finally through in the towel. The upfront fee for the modem, $300 bucks was not refundable even though the service was never reliable. Be careful before buying into the service.

I would absolutely rate Debbie's Little Dishes a 0 if I could. Neither Ken nor Debbie will respond…read moreto you when you call or text either phone number like they request. They were recommended to me because they were the only "decent" internet service around where I live. The person who recommended them to me is now also upset with them and the way they run business and stated they will never recommend them again. It took weeks to get them to set up service after multiple attempts to contact them. Even though that bothered me, I gave them the benefit of the doubt and still bought into their plan. I have now been charged over $700 within three months for my service to only work for about 3 weeks. I understand that some things are out of their control, but they do not care about their customers or trying to help. They want to take your money and disappear. I have never been so unhappy with any company until dealing with Debbie's Little Dishes.

Outstanding customer service at this AT&T location. The sales and management team are truly…read moreprofessional and patiently answer all your questions without hesitation. Refreshing experience in comparison to all the past experiences Ive had at similar locations. 100% will come back here for any future needs.

Dishonest business, played bait and switch with my phone and lied about a exchange credit just to…read moreget a upgrade sale when they were called on it they refused to give their names and owner has refused to correct this. He was present during the original transaction. Be ware find another location. i called back to ask for escalation to correct the mess up they did and was refused this i am told is a AT&T policy for all private owned stores, what are these dishonest people hiding. store manager Alec made a charge on my CC without my permission when i found out i called and the store refused to reverse i am waiting for this to post to file Fraud and also criminal for cc fraud. FOLLOW UP : what was done ,AT&T confirmed the wrong doing by this private owned store, made it right, but you may want to go to a Corporate Store to insure you do not get hustled, and dishonest practices from stores like this one

I sat there watching 3 employees walk around not acknowledging me while the manager was too busy…read moretexting and instructing his Hispanic employee that she can get more sales if she tells people on the phone she helps all the Spanish speakers .. which should've been a convo NOT in front of customers .... I see why this place got a whopping 1.9 stars .. they don't even deserve those stars

Total scam. For being the number one ATT store in GA, they sure play a dirty game. Kevin N helped…read moreus. Then magically later that day, our security passcode was changed, our order was cancelled, and two new internet items were ordered under our bill. Our internet and wireless were combined and now we have new extra charges that no one can tell us about. After 90 minutes on the phone, nothing was fixed. They told me my phone order was cancelled but two days later I got a email to expect a phone. They also told me to file a fraud report with their fraud division, but it's been denied. I will be filing a police report due to the theft.