I had great luck with this company. I ordered, then saw reviews, and was skeptical. I considered cancelling, but decided to take the $50 gamble. I'm glad I did. I potted the plants immediately after they arrived Out of about 12 plants, one arrived with dry roots. I thought I'd lose it. But it is doing well along with all the other plants. The order did take awhile. But since they are bare root better to plant in the fall anyways. Not sure if they ship based on best planting times. Maybe not everyone understands that a bare root plant, that didn't get light for a week or so, does not arrive looking good. After potting them, I slowly acclimated them to light. After potting I put them all in the shade. After a couple of days I placed them in part shade. Then eventually placed them in the correct light requirement for the type of plant it is. I ordered from Direct Gardening again hoping for the same results. I debated on giving a 4 or a 5 as a rating. The 4 would be for one plant arriving with dry roots. The 5 would be for the good prices this company offers. So I'll settle for a 4.5 rating. read more

0 Stars. What I first was excited about ended up being the worst experience I've ever had with an online retailer. It was only after the initial purchase that I realized they got such horrible ratings. The people in their home state think they should be shut down. I got excited and spent several hundred dollars at this website and 11 months later I have almost nothing to show for it other than 3 very tiny stick-like shrubs, some buried "pep pills" and a jar of "plant booster" It's very interesting that they have so many plants listed. And I wasn't against the idea of growing from what are essentially rooted trimmings (clones). I thought I would get my money back or a replacement but instead they gave me a "credit voucher" -- the customer service is horrible. They made me send back my proof of shipping. I don't think they know how to use computers. After I sent back the "proof of shipping" demanding almost all of my money back (excluding the fertilizer and the dwarf cherries that actually survived) they never said anything. I had to send an email asking about the credit voucher. Me: "I mailed the two shipping labels back to you around Christmas 2020" They sent me back a one-liner: "As of 1/11 we show credit vouchers began to issue on your account." Like there is some 1970s bank supercomputer processing these things... I was like "Oh ok" and logged into the account but there is no way to see where those vouchers are or how much they are for. So, I sent them another email: "How do I view those on your website?" Their response: We can send the proof through this email thread if you would like. Thank you, Customer Care My response: "Yes I'd like to know how to use them? How much they were for?" What I did not say was "why the heck do I have to even ask you idiots" I've started a dispute with my bank. We'll see. Since they dragged out this transaction for 8 months, the bank will probably be like "it has been too long" or something. I planted over 50 items from this company and only the 3 Dwarf Cherry plants actually survived long enough to take root and grow leaves. The rest died either in the hot summer months or never sprouted at all. And I tried to find things that could survive in direct sun. It took them many months to send my first partial order. They say they won't "send until the correct planting time", but they sent the items so late in the planting season that, of the few items that made it into the ground and actually seemed to be budding, they all died as it hit summer. (Received late May items that could have been planted in April, they died in June) read more

Total scam of a company. I ordered two Japanese Willow trees. They took two months to arrive. When I opened the package there were two totally dry, dead branches. There was a note inside to "Plant and wait 6 weeks before calling for a refund." and that these plants "are NOT dead." So I planted them and after 6 weeks they still were dead, dry branches. I called and they told me they would not issue me a refund because I didn't call within 14 days. Garbage product. Garbage company. Never again. read more

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Absolute trash product! Wasted $109. Lesson learned. If you're bored in life and need something to spice it up. Order a bunch of trash from these scam artists. You'll thank me later for spicing up your life when you get a bunch of dead sticks in a trash bag. I kid you not my order showed up in a trash bag. read more

Direct Gardening - Nurseries & Gardening Near Me - Bloomington, Illinois

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Wish 0 stars was an option. Purchased 3 tropical trees and 2 types of potatoes April 2nd, didn't get my order until 2 months later. When I did receive my order, 1 bag of potatoes was a rotten mush and the other bag was completely molded. They packed the trees as if this were their first time ever dealing with plants. There was absolutely no soil left in the pot and the roots had completely dried out so the plant was barely alive. I took photos and contacted their customer service the day I received my order to complain. I got a response a week later asking for me to send back the products. Yeah right, like I'm going to mail a rotten bag of potatoes. I sincerely hope this company goes out of business. I completely support small businesses, especially during times like this but this company is ripping people off. I filed a complaint with the BBB after now finding out how many others had the exact same issues as I did. Companies like this should not be able to stay in business. read more

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Ordered 75 Lavender bushes. They came dry rooted in plastic bags with bugs in them. I planted them and kept watered as needed. They looked dead when they arrived and stayed that way all summer. Not one lived. I wanted my money back and THEN found out they don't do that. I got a certificate to order more. Don't think I will do that. read more

If I could give them zero stars I would! I placed my order on 5/14/2020. My order was $410.02, I ordered 85 plants in total. My credit card was charged on 6/12/2020, but I didn't received any plants. I tried calling the number on my order as well as the website and no one answered the phone (shady). I received 4 plants on 6/28/2020! I was missing 81 plants! I finally got someone on the phone can they said the rest of my plants wouldn't be delivered until the fall for Spring of 2021! I told her if that was the case that I wanted to cancel my order. They said ok, they would cancel the order. It's now 10/26/2020, they still have not cancelled my order. I continue to get tiny plants shipped to me, one or two plants at a time. I had to but bamboo sticks next to the plants, so I would know where to water. Half the plants I have received, did not bloom, come up etc. I highly doubt come Spring 2021 they will come up either. I probably have 10 plants that I planted that actually survived. Do NOT order from this website - you will be highly disappointed! read more

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This is the seconds store of garden plants. Pros Prices and promise Cons No way to track order Sometimes shipped after months of purchase No communication on out of stock items Opening package is always a surprise Free items mostly do not ship U get 3 sometimes when you buy 5 Grievance adddressal is a joke.you have to snail mail the original packaging Plant sizes are sometimes.a.joke..1 to 3 cm.parially or fully dead Does not accept paypal cleverly so that customers cannot dispute Conclusion Buy from other retailers like holland bulbs etc who have guarantees and superior stock quality read more

I ordered two small quacking aspen saplings. They arrived a couple weeks later in a shipping bag - not box. Both were broken off from their root balls. When I emailed about the shipping issue (worst packaging I've ever seen for "living" plants) they told me I'd need to use their guarantee which allows me to replace them one time. I've told them that I don't think I should need to use my one time replacement for their shipping issue (they charged me $10 shipping!). No answer. I'll be filing a complaint through MasterCard to get my money back. Do Not Buy from them - there are plenty of reputable nurseries that ship with much more care and actually try to send you living plants. read more

Direct Gardening - My two "saplings". Broken sticks and dried out root balls. - Nurseries & Gardening Near Me - Bloomington, Illinois

Rotted moldy dead plants shipped in plastic bag unprotected. Plus one "in stock" item, backordered or simply not delivered. I have purchased plants from other nurseries online before. Usually they come boxed and protected with at least some sign of life. These? Well some came in little bags and had molded and smelled or rot. Not to mention 3 of the bags were supposed to have 3 plants each...but either one in each bag had completely rotted or I was shorted. The rose was sent void of any soil, bare root and dry. I seriously put it in the ground 5 minutes after receiving in hopes to save it. I also planted the rotted plants in pots, but give them no chance of surviving. The free items were a joke and I have seen better specimens at Dollar Tree. I tried staying in touch with Direct Gardening on multiple occasions. After over a month I asked for and update and they replied my order was in shipping at that very moment. That was nearly 3 weeks ago. I inquired again last week and got no reply at all. I should have paid attention to the other reviews. Very sadly, the single list item I even wanted was showing in stock when I ordered...it wasn't in the green outer garbage bag everything was placed in and no explanation where it was. I then looked at the outside of the bag and found a shipping order list with that item crossed out. No refund and no clear explanation if I would ever get it!! I also see on that label that they will not offer any warranty if you don't have that particular label...disguised as a shipping label, probably so folks will think nothing of throwing it away. I am highly disappointed in every aspect of this..and disheartened these folks claim to be a nursery when they basically send off plants to their demise. That's assuming they were alive at least a few weeks before shipping...these don't look that way. Steer clear of these people..you will most certainly be dissappointed. read more

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Keep All Packaging! Half the plants were dead, other half 90 percent dead. Customer service said to mail request with original packaging. Why is that necessary? I have emails, credit card info, and packaging slip...nope. This is their response after I said I would warn other people. read more

Direct Gardening - Nurseries & Gardening Near Me - Bloomington, Illinois

I should have read the reviews before ordering. Waited almost 8 weeks to get order. My six plants were shipped in a bag, the plants were all loose. They smashed against each other, breaking what little that was there. One was sticks!! I don't expect to NURSE the plants back to health from damage during shipping. Customer service number is always busy, busy, busy. Do not order from Direct Gardening!! read more

Direct Gardening - Nurseries & Gardening Near Me - Bloomington, Illinois

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Ordered two roses and they showed up cooked. Rotten mushy stems and white shoots. These roses where killed by too much heat. I planted the roses just in case they might live. It took 3 weeks for the order to arrive. But heat is heat. The roses came in a plastic bag each and those two bags on a larger bag. That is not enough protection from the heat in travel. They want me to mail back the dead plants. More of my time. I just won't ever order from them again. read more

Direct Gardening - Pope John II after 10 days no buds - Nurseries & Gardening Near Me - Bloomington, Illinois

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If I could leave zero or negative stars I would. Here is my scenario, by the majority rotten online reviews, I wish I would have checked their rating before I placed an order. 1- Ordered on 4/3/2021 with the understanding that the products would ship when the growing season is right for my area (Midwest). Fine, thank you. 2- My card was charged on 4/23/2021 and I anticipated my order in 7-10 days. Nothing. 3-I politely emailed Direct Gardening and was told to expect a response within a week. Nothing after 3 weeks. 4- I called customer service asking for an order update. My inquiry was answered with "Um...I dunno...we're kinda' busy. Maybe we can ship in a week or two....I think. Call back then." 5- Two more weeks go by and I call customer service again (still no response to email 3 weeks ago) and got the same brain-dead response: "Um...we''re kinda busy...um...maybe check back again in a coupla' weeks" 6- All this time, they have had my money for a month and I have no product, no return email or no solid answer on the order. I have learned my lesson from these schleps.... never in my 61 years on this planet have I EVER complained about customer service...ever. Seriously. Never. This is absolutely, positively unacceptable on any level. Avoid these schmucks like the plague. read more

No no no no no! Do not buy from these people! This company is a complete fraud! Had I looked at their yelp reviews before ordering online I would've never ever ever gone down this path! This plant took me almost a month to get, with constant phone calls from me and them telling me they mailed it they mailed it it will be there soon. I ordered it on November 17 and received it on December 10. It is dead as a door nail. To get my money back I would have to send it back and pay the shipping with no return money for the shipping? Why would I do that? I contacted my credit card company for a dispute and called it fraud. Do not order from them, the picture that it was supposed to be was some big beautiful yellow cactus and it's dead as a door nail and like a 2 inch plant? This company is a total fraud and should be shut down immediately! read more

Direct Gardening - What I bought and what I got. Scam! - Nurseries & Gardening Near Me - Bloomington, Illinois

Do not ever, ever, **ever** order from this company, ever. They don't ship plants, they lie; they ship roots. If you do end up with a plant or I should say barely a sprout, it will die. I ordered in April, they took my payment in May, and I got a tiny bag in mid-June. Half of everything arrived dead. I shipped back, at my expense, half of the order and they have not issued a refund. The rest of my order? Died. In fact, they're claiming I didn't pay them at all which is utterly absurd as I have the bank statement showing paid. Now they're threatening me with legal and police action, harassing me, trying to extort money I already had paid them. Half of which they still have not refunded. They do not answer their phones. They reply by email so slowly and never with any actual useful information. These people are total scammers and I do not know how they sleep at night knowing what they do to people. Reported to BBB and will report them other places. They need to be shut down. Avoid at all costs. read more

I wish I could give them 0 stars. This is, I believe, my first yelp review. I'm so outraged. I ordered almost $200 in early April. I received only 1/2 of my order in late June. I received the vegetables in late July--which in root stage is too late for the season. Everything died. Everything. I have a very long email chain asking for a refund, and when they got tired of stalling, they stated I had to write a letter to Grace Avery through mail. Address 1704 Morrissey Drive, Bloomington IL 61704. I received no reply. I just checked again for the status of the refund, and apparently Ms Avery never received the letter and can I resend it to her at the above address. This is a complete and total scam. DO NOT PURCHASE FROM THIS COMPANY. read more

Wish there was a way to give negative stars. I spent over $273. Was promised 4 free/promotional items (hyacinths, hydrangea, tulips, and iris) - never got those. The birch I purchased was dead on arrival, the 15 gardenias I ordered (I only got 13) were very very young, unsure if they will survive, and the chocolate vines were sent in a propagation bulb and also very young. The roots were sad, weak, and not sure they will survive either. I sent 6 emails to customer service. When they finally replied they said I could return them IF AND ONLY IF I returned them (I had to pay shipping) with the ORIGINAL shipping label. They claimed that the ORIGINAL shipping label was the ONLY thing that had all of my info for a return. Email quoted below: ___________________________________________________________________ We are sorry to hear of the problem you have had with your items. Our guarantee is as follows: If any item you purchased from us does not live, for a FREE REPLACEMENT or CREDIT to be used toward your next order with us, just MAIL THE ORIGINAL SHIPPING LABEL from the outside of the package along with a written request within 1 year of receipt. Replacement guarantee is VOID unless the original shipping label is returned. The original label contains all of the necessary information needed to efficiently process your adjustment and acts as a sales receipt. Please include a full explanation of the problem and items by name and quantity in your written request. For a refund rather than replacement -- simply return the merchandise together with the ORIGINAL shipping label, with correct postage affixed, within 14-days of receipt. Please also include a brief letter of explanation, so we will know your wishes when the package is returned. ********************************************** Once we have received your original shipping labels we do keep them on file for the duration of the 1 year replacement guarantee. If any of the remaining items listed on the labels should happen to die within the one year guarantee you would simply need to let us know. Thank you, Customer Care ___________________________________________________________________ When I told them I did not keep my ORIGINAL label and had no reason to, as that was never mentioned in the ordering process or the packing slip. I responded that I did not have the label and asked, again, where the promotional items were, as they never shipped. Email quoted below: ___________________________________________________________________ We are sorry to hear that you are unable to return the original shipping labels. The guarantee is VOID unless the original shipping label is returned. However, we are willing to make a single exception and send a replacement order if you will send us a copy of your canceled check or charge card statement as proof of purchase. You will need to send this information by mail. Please include a letter that states you no longer have the shipping label and are therefore sending the proof of purchase in its place. Also include a full list, by item and quantity, of what item(s) need to be replaced. This is a single exception and applies only to nursery stock and not replacement orders. Thank you, Customer Care ___________________________________________________________________ I emailed yet again and told them that this was an absurd process and asked AGAIN where the promotional items were. DO NOT WASTE YOUR MONEY on this company! They couldn't care less about the plants, their customers, or satisfaction. In fact, if you have already fallen for this scam, I'd suggest taking another step: https://www.usa.gov/consumer-complaints#item-35237 read more

After receiving my roses in late May, and were placed on the ground, 1 out of 4 lived. Tried reaching out via telephone and you just get an eternal busy tone. I guess I will have to reach out the old fashion way - mail (certified). We shall see. read more

Horrible company! Ordered 4 roses back on 5/9/2020...had to contact them several times asking for updates...got the "they're out of stock" excuse...then got told they may ship in the Fall (because bareroot roses do SO good in Montana over the winter)...and then miraculously, when I asked to cancel...the order was filled! Shipped out 7/9/2020...arrived 7/18/2020 when their ship by camel process finally arrived. All were in individual bags and then in one large bag. ZERO protection from anything. All were dead (and yes I know they look dead but these were actually dead!). On top of that...they did substitutions for 3 of the 4 without consulting me (and I had asked them several times what was backordered because I could change it!). Roses are personal...if you go to McDonald's and order a Big Mac, how pissed are you when you get a Filet O Fish? Only way to get a refund is to ship the dead sticks back on MY dime...having already paid $72. So I filed a dispute with my credit card. Now they're disputing right back. Will call the card tomorrow but it looks like I either suck up and pay shipping (may have to add a bag full of dog crap in there) or eat my $72. So nice when I was just trying to get a little something nice during covid. DO NOT ORDER FROM THESE PEOPLE!!! Total jerks and scam artists!!! read more

This company is a complete joke. We ordered on 4/25, with the expectation that our order would be shipped in 2-4 weeks. I started following up on it around the 3.5 week mark, mainly because I could not look up my order number on their website to see the status. Apparently, your order sits in their "order processing department" for 2-4 weeks, then it gets moved over to the shipping department for God knows how long. Ours has been in the shipping department since 5/25. Meanwhile, I ordered the same thing from Tennessee Wholesale Nursery on 6/02, and my order has been shipped and scheduled to arrive tomorrow on 6/22. 20 days from when the order was placed. We are currently disputing our charge to Direct Gardening. Don't buy from here. I urge you to consider Tennessee Wholesale Nursery. Great prices and MUCH better customer service. read more

Ok, I read the reviews AFTER I placed a huge order, and started to get wicked nervous with all the bad reviews. The biggest negative, was that it took 5+ weeks to get here because their hydrangeas were on back order. But WOW, was it worth the wait. I received my order today, and am so happy!! Everything is ready to go, my bulbs and tubers are dry, smooth, and dormant, and all my roots are moist and ready to plant. Lots of green showing, lots of happy buds, healthy plants! My rose stalk is green and gorgeous and it's roots are healthy. Online ordering is for patient planters, you're going to have to wait a little while for those gorgeous picture plants, you get roots and a few leaves on stems when you order online, I expected this.. What I didn't expect was for every one of my 30 privet bushes to have healthy, happy buds on them, THANK YOU! I will most definitely be ordering from you guys again!! read more

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I made the mistake of ordering 5 trees and 5 lilacs from this company, without reading reviews. I ordered in mid April, and a few weeks later, it occurred to me that those plants really need to be there for me to plant, before it gets hot. No update on shipping, but my credit card was charged. I sent an email asking for the order to be cancelled after reading the reviews on here. They said it cannot be cancelled. Last week....mid June.....I sent another email, inquiring about how these plants will make the trip and planting without dying in this heat. Was told the order is in shipping department, and will go out any day--it is in the high 90s here, right now, no way those plants would survive the journey. Today, I see the refund is on my credit card. I could have ordered from any number of companies that could have shipped out when I ordered, and those roots would be taking hold, now, instead of me waiting another summer to order plants from another company. Will be filing a statement with BBB, finding any fb group this company is in contact with, and basically doing anything I can to kill their business, because they're worthless. read more

I placed several orders including fruit trees in April and then didn't hear anything for weeks. When I finally heard from them at the end of May, they sent an email saying all of my orders were being sent to shipping. 4 days later I get an email saying my order had been shipped. Based on this information, I rented an auger and dug up my back yard so that I could plant my trees. 6 days after that, I get an email saying two of my orders had been shipped but one hadn't, with no more information about which orders had been shipped. 5 days after that I get a post card saying that I wouldn't be receiving my trees for another year. So, these guys sold trees they didnt' even have. When I called the call center, they blew me off completely, wouldn't let me talk to anyone else, told me I could wait the year or at best get a refund. Then, they tell me that my refund is going to take another month. So, they have now had my money for 3 months and apparently had no intention of actually ever sending any trees. Isn't there a law against selling things you don't have! Don't buy from them. They are horrible. read more

The email system with Direct Gardening is automated. You will NEVER get an answer. You also will not receive your order nor will you get a refund. Kiss the time and money GOOD-BYE! Nothing other than a scam, pure and simple. Wish I had looked for reviews before ordering from them. Time, money, effort and stress - all for nothing. read more

Its pointless to order from them. We ordered a gift for our grandfather and this is what happened. It shipped weeks after we ordered it. It went to our address in VA instead of our aunts address in IL. It arrived dead. So yea, now we're stuck. Spent 36$ on an order that we now have to ship half of it ourselves back to IL. And the other half is dead. Great times. Oh and after searching Facebook you will find a ton of groups dedicated to not shopping here. So at least We have a support group. read more

These people are scammers. I placed an order on their website and it took 6 weeks to arrive. I emailed them a few times in between, the first time they said wait 3 weeks, the second time (5 weeks) they blew off my questions and get insisting I use the return label if I wasn't happy. They shipped my order and this is week 6, the product was not as described. Their website described a 5"-6" inch plant and also shows a picture like this. The product arrived like not even 1" inch and so sparse I couldn't even tell if it was the right product. I'm pregnant and during COVID-19 the last thing I want to do is go out to return some plants. I emailed them my complaints and they also disregarded them, just recommended I look at the planting directions. This company is a scam and steals your money. It would have been fine if that's what I was looking for but it wasn't. I wanted to buy some nice plants for this Summer, not that would grow a year or two from now. Shame on them. read more

Direct Gardening - There are 3 plants here. Not 5-6"inches of maybe 1"inch. - Nurseries & Gardening Near Me - Bloomington, Illinois

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I bought a LOT of plants from this place because all of their plants are very cheap and they provide a replacement warranty. I haven't received everything, yet, since they send the items in partial shipments, which I like because I would not have the time to plant everything in one day. They ship according to zone, so those complaining about the wait should learn to read. The same goes for those who are receiving bare root and/or dormant plants. You did not receive "dead sticks," you just didn't read the comprehensive plant care guide that Direct Gardening has so kindly sent with your plants. I have to say that I was a bit skeptical when I saw that my tree arrived in only a plastic bag, but it was entirely unharmed, and again you can get any dead plants replaced. I don't think they deserve such a terrible reputation. read more

Direct Gardening - Thank you for my beautiful fig tree! - Nurseries & Gardening Near Me - Bloomington, Illinois

Placed my order on 5/8/2020, in hopes that I would have my plants in the spring to finish planting in my flower beds. Here it is, 6/24/2020 and I am STILL waiting. I've emailed them twice, and both times have received a generic response stating my items will be shipped soon. Hopefully I get them before it frosts here in MIchigan! So, bottom line... order in January if you want your plants in time to plant for the upcoming season. For $8.99 shipping, you would think it would be a little faster. read more

TIME IS OF THE ESSENCE If you live in a realm where time exists, then AVOID this business. This business operates somewhere in a blackhole where time is warped or does not exist. If anything is to be done, time is of the essence of the usefulness of the step. The business claims that an order will be processed within 2 to 4 weeks. However, this 2 to 4 weeks time is NOT according to the earth time. I suspect that this business is operated by aliens. And good luck trying to contact them via phone or email. Neither of them works. Plus, "order will be processed" does not mean that they will ship your order by the 4th week. It simply means it will be processed. Americans and earthlings, be aware of this alien business. Their business practice is as incompetent as any state run departments like DMV, department of justice, health, etc. read more

I ordered my plants in late winter, I was surprised when they came in at the end of March. I was expecting much later due to my colder location in Michigan. I received all of my plants, but one. A climbing rose. Albeit, the plants were small, but healthy and seemingly doing well. I have called 6 times, averaging every two weeks, and emailed 3 times over my missing item. My missing rose according to the representatives that I have spoken too( not an easy feat to accomplish) all have stated my order is processing. I've been waiting 5 weeks now for my final item to come. If/when I get my climbing rose, I will never order from this or all of their other under named(burgess and house of Wesley are two that I am aware of) companies again!! read more

I can not get no customer care. They send out automatic Emails for any questions and item problems They do not care No other way to contact them only by email. read more

Direct Gardening - SET OF THREE Hanging basket plants only one is alive and others have mold when sent out THey want them back and do not have produc to replac - Nurseries & Gardening Near Me - Bloomington, Illinois

The worst experience ever. Getting in touch is impossible. Order was placed almost a month ago. No email confirmation, no shipping updates. It's like this company doesn't even exists. Emails are never answered. Scammers big time!!! Be aware and stay away! read more

This is the worst garden mail order in the world..All their plants are inferior. Don't buy anything from them, unless ur happy throwing your money away. I bought a lemon tree from them last fall. It came with only 7 leaves on it. The plant has not grown at all, probably do to a poor root system. It should be flushing out growth now,its spring time. I been trying to call them since Feb 2020, line is always busy.No response from email. This company takes your money and saids goodbye !.I have a degree in Horticulture,so I know what i am talking about. read more

Direct Gardening - Lemon tree, with very little leaves. - Nurseries & Gardening Near Me - Bloomington, Illinois

I WAITED 2 months for delivery of 10 bare root plants that arrived dead. When I informed Direct Gardening, they had an elaborate protocol to even get a credit. I followed that protocol including shipping labels, etc, to no avail. I strongly recommend against buying anything on line from them. read more

I had the same terrible experience with this company as many, many other people found here on this site: https://davesgarden.com/products/gwd/c/231/0/#b I do not plan to order plants from this company again. Some of my plants did not survive from last year and the warranty process is frustrating. Plants are also very, very young so do not expect immediate satisfaction. Plants take forever to ship. This year I ordered May 1st and did not receive notification that they shipped until July 17. I will have not yet received them, but they were nice enough to charge my card on June 1. Customer service is slow to respond and never fully answer all your questions. They give short, incomplete response and borderline rude. There is a long list of complaints listed at the IL BBB. Check them out before ordering. read more

Update 2: Guess what, I got my plants on 6/5/20, almost two months after order. My multiple asks for canceling has been ignored. Photo shows how phlox collection looks like according to Direct Gardening. Dead, mangled roots, squished in plastic bag with nothing to secure them. This is the most crappy company I've ever been dealing with read more

Direct Gardening - Nurseries & Gardening Near Me - Bloomington, Illinois

It's a JOKE! I seriously thought it was a joke when I received my order...everything was dead. I only live two hours away from the location but it took 2 months to receive a bag full dead, bone-dry plants. read more

I was skeptical to say the least when my wife wanted to buy plants from Illinois to be delivered to the northeast. My instincts were correct. We placed an order in early April - as of July 6 we have received nothing. DO NOT do business here. They don't respond to email. They don't answer the phone. I could have done better growing from seed over this amount of time. read more

I ordered plants on May 24 with $200+. It has been 6 weeks and no updates on shipment. I have reached out two times since then, 10 days apart and I get the same response that the plants are in shipping department. When I reached out to customer service via email, and voiced my frustration politely and requested to expedite the shipment so we can enjoy the plants before it's winter again, the response was incredibly rude. I have asked for refund and cancellation of order. Never going to buy from them again. Update: despite requesting to cancel after waiting for 2 months, they sent me $200 worth of plants I ordered. Lo and behold they were all dead, moldy and dry and some bare roots (not what I had ordered or what was in description at all). read more

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