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    Direct Auto Insurance

    5.0 (1 review)
    Open 9:00 am - 5:30 pm

    Services - Direct Auto Insurance

    Car and truck insurance

    Life insurance

    Vehicle

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    10 months ago

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    Stillwater Insurance Group - This is part of the living room that is warped. It definitely wasn't like this when we moved in. Also note the baseboard gaps.

    Stillwater Insurance Group

    (63 reviews)

    Southside

    Just wanting to leave a realistic review. They handled our flood claim, though it was a little…read morechoppy (a lot due to the pandemic). It wasn't the largest of claims, but we found out today that they dropped us. They paid our claim, and our repairs are finished. And finally we have our home back in order. We're now shopping for a new carrier and expect that our premium will go up based on our claim history, which is okay. I understand they are in the business of risk. Actually not too upset, a little thankful that we get to go somewhere else because I'm not sure how Stillwater would have handled a major loss. What's interesting is if they raised our premium, we would likely have been okay with it. So if you're looking to never make a claim, then Stillwater may be the carrier for you.

    I would leave no stars if possible. More than just slow,…read morethey made no effort at all to reach out. In the two months of waiting, I have had to call them multiple times for info. At the end of two months, we were told they "lost the diary" so when I called, they said, oh, yours must have been one of the lost ones. NICE. Only to say it was denied because we didn't call them first. We had a water leak, walls damaged, floor damaged, of course I called a plumber first! Are you kidding me? Never once received a reply to our email or from the third party who fixed it. "We are not obligated to respond to them" was the answer. That is NOT customer service, that is ZERO Stars. Never once reached out for more info, NOTHING. Why are we paying them money to only Deny a simple water leak? Unacceptable.

    Brightway Insurance - Jeff Stoneking

    Brightway Insurance

    (2 reviews)

    Southside

    I looked to Jeff because I already knew he was a consummate insurance professional in Jacksonville…read moreand he lived up to, and exceeded my expectations. As an agent with a vast network of property and casualty insurance resources available to him, he immediately went to work by analyzing my homeowners insurance and providing me with the same level of coverage at just a little over one third the cost of my current annual premium! Since my homeowners insurance is tied to my escrow, Jeff helped me make a seamless transition to the new plan and now I can look forward to significantly lower mortgage payments going forward! I highly recommend using Jeff for all your auto and homeowners insurance needs. He is a no-nonsense professional who will give you the confidence that your property is protected; a very important thing here in coastal Florida!

    I want to endorse Jeff Stoneking with Brightway Insurance. I initially asked Jeff to provide a…read morequote for my auto insurance. I was pleased to hear he had access to the majority of the major carriers and even more pleased when he was able to save me over $200 per year for both of my vehicles. My next move with Jeff was to inquire about Home Owners Insurance. My experience was SO POSITIVE that I now use Jeff to not only insure my primary residence but to also insure my investment properties. I want to close by adding that Jeff has been a GREAT partner in my Real Estate Biz. There are many transactions that will not close until the Property Insurance is put into place. Jeff is Honest, Trusted, Pro-Active, and his Follow Up is 2nd to none. Thanks David Neves Top Realtor in Northeast Florida

    Direct Auto Insurance - autoinsurance - Updated May 2026

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