I walked into the location, without prior knowledge that a storefront even existed, and was greeted immediately by Theresa Skeeter (as well as another woman whom made sure she said hello) with a warm smile and a friendly tone. Theresa answered my questions quickly, even after I notified her that I had already purchased my policy from the website. Having a background in customer service myself, I know how frustrating it can be when someone "uses" you for upkeep, but not the actual purchasing of the policy. Theresa was extremely professional, and answered my inquiry immediately, without making me feel as if I was wasting her time by coming to her only when I had an issue managing my self service options myself. Theresa (and the other 2 ladies whom were in the location) are an asset to your company, and I, no doubt, will return to see them when it's time for renewal, or another policy purchase. Theresa, thank you very much. You made this "good lookin guy's day!" read more