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    First Florida Insurance Ormond Beach

    5.0 (1 review)
    Open 9:00 am - 1:00 pm

    Services - First Florida Insurance Ormond Beach

    Car and truck insurance

    Life insurance

    Homeowner or property

    1 More Service

    Vehicle

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    Tony Pearson - State Farm Insurance Agent - State Farm Logo

    Tony Pearson - State Farm Insurance Agent

    (6 reviews)

    I have never written a review of anything before. My…read morehusband and I are unbelievably frustrated with this agency. We canceled our policy, and after 3 months, called to see where the money refund was. I was told, 'it's in the mail'. I waited another month, no refunds, and contacted the agency again. I had to leave a message, this I repeated 6x, then I finally got a text, saying, 'new checks are in the mail'. I waited another month, and no checks arrive, I tried to call a further 4x and had to leave messages each time as no one in that office ever picks up the phone. After the 4th Vmail, I get another text, instructing me 'checks went out a third time, so destroy X checks and deposit X checks'. Finally 5 months later 2 checks ( not 6) arrive, I promptly deposit them, and they bounce, incurring us bank fees. I call and yet again cannot speak to a soul at this office. Now 6 months after I cancel my policy, I have no checks and overdraft fees. My husband called corporate to complain, and they said he would get a call back. This time, we did get a call ( obviously Corporate is more important to answer calls from over customers at the Tony Pearson Agency. The clerk gives us a 'customer care' number, I promptly call it and I find it's a resource center for Agencies. I call the agency and for the first time ever, the clerk picks up the phone. He put me through to Pearson whom heads up the agency, who is incredibly condescending and rude. No, I'm sorry, No, this should not have taken so long, nope, not a kind or apologetic word to this customer. He said, he only became aware of our situation today, and he'd resolve it, I said, but it's your agency? He replied, ' the longer I'm on the phone with you, the longer it will take me to resolve this'. Again, obviously customer service is nota practice from the top down at this agency. So here I sit, 6 months, no refund, and multiple bank fees!!! My husband and I are both in Business, I hope we are NEVER so dispresctful, unprofessional and just plain unkind to our customers. But at the end of the day, it made the decision to not go with this agency fully AFFIRMED!

    Kaylee DeRuyter and Pearson's firm were referred to us. I emailed her six days ago asking for a…read morecombined homeowner and auto quote. I never received a reply so I called to follow-up. She said, "Oh, I got your email but you didn't include your phone number." I informed her that I emailed her because that is my preferred method of communication. She said she would run a search to see if my property was "eligible" for homeowner's insurance through State Farm. It wasn't because they don't insure property close to the ocean. (This is Florida.) Waste of my time. She could have run the search six days ago and replied but she didn't. She just let the email sit in her inbox because I didn't provide a phone number. Instead, I, the prospective customer, had to spend more of my time following-up only to discover that this company cannot help me. Again, a complete waste of my time. Not interested in their auto policy now.

    First Florida Insurance Ormond Beach - homeinsurance - Updated May 2026

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