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    Dinstuhl’s - Collierville

    4.8 (8 reviews)
    Closed • 10:00 am - 6:00 pm

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    1 year ago

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    8 years ago

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    4 years ago

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    4 years ago

    Went there with my sister-in-law who was from the area. Some of the best handmade chocolates I've tasted from around the world!

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    4 years ago

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    Premier Glow

    Premier Glow

    2.7(7 reviews)
    2.5 mi

    I just received the WORST customer service I have gotten in a very long time. From the owner no…read moreless. It was absolutely deplorable. As a business owner I have NEVER hung up the phone on a customer. Not even a potential customer. Let alone a client that has placed several orders with me. Not only did the owner deliberately hang up the phone on me without resolution to the issue (a returned delivery) he spoke to me in an unprofessional tone. He seemed to be extremely frustrated, probably due to something else. There is no way an undelivered order warranted this type of response. The owner has yet to assume responsibility for anything. I called for a solution. Either a refund or reshipping of the order. The owner proceeded to blame me for not adding a phone number to the order and for not tracking the order and calling them before today. He also seemed upset that he had to "pay for shipping going and coming on a $70 order". However I have placed several orders with this company before and it is the company's choice to offer free shipping on orders over $65. This comment gave me the impression that my order and thus my business overall is not appreciated. When I noted that the person I was talking to was getting frustrated aggravated and rude, I asked to speak with someone else. The request was refused and the person advised at that time that they were the owner. The owner blamed me for FedEx not being able to find the address (even though they delivered another Premier Glow order to this address before), not adding a phone number and finally not tracking the package. I explained that I just noted missed the items last night because I am from another country and the larger shipment comprising several items just reached me last night I called the next morning once Premier Glow opened looking for a solution. I got poor customer service and was hung up on instead. This was a simple matter. I hope this is not a regular occurrence and that this company treats its other customers better than they treated me.

    I would not recommend doing business with this company. I ordered a large quantity of swords from…read morethem, 2 days later I called in the verify their shipping times, only to be told they are doing fraud verification - no problem there, but I was never asked to verify anything, never asked to present any information, but then got a call later stating that there is a high probably that my transaction is fraud with no explanation why !!! So someone in their office decide to look at my name and address and decided "yup that's fraud". Completely discriminatory, unethical and poor business dealings. To accuse someone of fraud with no veritable evidence is absurd. Then they proceed to tell me to add my shipping address as an alternative shipping address on my card - none of my cards saves shipping addresses, I can ship anywhere in the world if I choose to, the only thing that needs to match is the billing address. A bunch of incompetent people making personal assumptions and baseless accusations. Never again !

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    Dinstuhl’s - Collierville - chocolate - Updated September 2026

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