Dr. Dinesh is fine. I saw him and he gave me the basics. His staff did lose a CT SCAN disc of mine and then told me I never brought it in. That was frustrating. But -
The front desk people who deal with scheduling and any questions you may have are the absolute worst. I've never had to deal with such disrespect in all of my healthcare experiences.
They scheduled me for a procedure months prior, then canceled me without telling me, then refused to schedule me again because of what felt like a purposeful misunderstanding on their part. I kept explaining that I didn't have insurance and that I was a self pay when they initially scheduled me, but that recently I had purchased insurance and wanted to see if it would work with their doctor. Because of this, they canceled me saying "I couldn't schedule myself for a procedure without an insurance approval" or something like that. I explained when I came in originally, I was self pay and that now I have insurance. I just want to see if my insurance was usable wit them. But if insurance won't pay, I'll just pay out of pocket. They said I couldn't do that - pay in cash ahead of time before the procedure if insurance denied the claim. I said well then, forget I have insurance. I'll just do out of pocket. The woman goes, "Yeah, but you just told me you had insurance." I kept asking why it even mattered. They wouldn't listen.
I called back later after speaking with my insurance company and I found out the lady up front had canceled my appointment. I waited almost 2 months for it! I literally had to talk to someone outside their scheduling department in like "billing" just to be re-scheduled. When I talked to the new lady that helped me, she was kind, helpful, and understood where the issue was. She said "There wasn't one." She took ownership and was overall really nice. She immediately re-scheduled me without hesitation. I was on the phone for almost 1.5 hours with the scheduling ladies. The billing lady had me scheduled in 3 minutes on our phone call. These women were frustrated with my questions and upset that I kept calling them back after calling my insurance company. Ridiculous.
In addition, it took them almost a month to call me back with questions I had about the prep. Then when they finally did, they actually didn't answer my questions. So I had to ask again. Then it took another two weeks for them to call me back. Its just not right.
The attitudes of these women up front are just plain rude and it seems to be almost purposeful. They make fun of you, laugh at you on the phone (I'm not even kidding), and they try and turn things around on you. They are simply not fit for this type of work or any kind of work where they are supposed to be helping people in potentially dark times.
I won't go back solely based on the behavior of these women. Just a terrible experience the three times I had to deal with them. Dr. Dinesh should really find a better front staff with people who actually care about patients - patients that are concerned they may have cancer.
YOU SHOULDN'T HAVE THE ADDED STRESS OF DEALING WITH ARROGANT AND RUDE SCHEDULERS DURING TIMES YOU ARE CONCERNED FOR YOUR HEALTH AND LIFE. read more