Called to inquire about slip availability this past August (2018). Explained we were a 38' full keeled sailboat with very limited ability to move in tight quarters to be sure the marina could accommodate us. Katie took my credit card and gave us a reservation. On the day we arrived the we found out we were booked in the most innermost slip closest to the restaurant with no possibility of docking safely. I radioed the office to see if they had any others slips available; they had only one other in no better a spot than the one they had reserved for us. I cancelled our reservation so we could find a spot that we could actually use, and was told I was responsible for one night's stay per their cancellation policy. I reiterated the conversation I had with their staff at the time I booked the reservation about the size and maneuverability of our boat; she said I should discuss with the dock master, Alex. I left a voicemail for Alex, no courtesy of a return call. Emailed Alex via the marina's website, again no courtesy of a response. Fully understanding cancellation policies (as there is always weather and other circumstances that prevent a boater from arriving at a port when expected and marinas need to protect their revenue stream) this is complete, and utter #$&#@! They NEVER should have taken my credit card nor my reservation after I had described our boat. Either a dishonest business or run by inexperienced personnel, but either way, steer clear. read more