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Dillard's

2.4 (19 reviews)
Closed • 11:00 am - 8:00 pm

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A beige patent leather high-heeled shoe with four straps and buckles is displayed on a store counter, with a sale sign indicating 65% off.

I came to Dillards to return a product I bought from Mac. But, because I didn't have my debit card on me I was told I could only get a gift receipt. Well, I found some shoes that had a 65% tag on it, but when it rung up at 40% I showed the lady that it has a 65% off tag on the shoe. She was going to honor it, but wanted to call a manager first. The manager April said she could only give me 10% on top of the 40%, because it wouldn't allow her to override 65%. But, I know that she had the capability to do it. She just chose not to honor Dillards mistake. I explained to her that if something is marked incorrect that Dillards has to honor it. I also told her to pull camera, because I'm sure she thought I did it. I won't be shopping at Dillards anymore

There is Jody (blonde) telling her staff to place the dress in the lost and found pile. - A store employee, with blonde hair, is speaking to a customer at the counter, with a display of gift boxes on the wall behind them.

If I could give them a zero I would. Purchased a dress on 3/5 for an event went home and tried it on and did not like the way the dress fit nor looked with my shoes so I decided to wear a different dress. Tried returning the dress on 3/10 and immediately was approached with rude employees stating that the dress had been worn and they could not take it back I asked to speak to a manager and they stated that she was not there. I requested for their corporate number and was provided it, Called their corporate office and was provided with the District Manager name I contacted him and he stated that he would return my call once he did he asked that I go upstairs and ask for Jody the Manager that was supposedly not there. Went upstairs explained to her the situation she went as to far as to say that the tags were altered and that's not how they tag their clothes. She stated that she would not accept the return. I gave the dress back and kept my receipt. This is by far the worse customer service from staff, manager and district manager. María, Jody and David. Including two cashiers. Just friendly advise don't try on anything and try to return it and definitely will not ever be back to purchase anything in the future. All this boils down to is pure racism. Disputing this directly with my bank now.

Mike L.

As much negative I hear about Town East Mall for being "ghetto"...its nice to have anchor stores that deliver the quality merchandise without the "snooty attitude". That's Dillard's in Town East. Excellent selection of merchandise, very friendly staff. Sure they may not have the other "couture" stores in this mall...but who needs it when there is Dillard's. Expect friendly service, good prices and great selection.

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5 months ago

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2 months ago

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11 months ago

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2 years ago

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3 years ago

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3 years ago

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4 years ago

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11 years ago

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Earthbound Trading

Earthbound Trading

(3 reviews)

This store is perfect! The employees are so super generous and eager to help you and just so nice…read more I love that! They actually like their job, or they were trained very well or have respect for customers. It's A+!!! When you have great employees makes the store 100% more inviting. They have a little clearance section in the back that has such great deals. So many neat little treasures in this store. Somethings you're like wow, that is sooo cool. And it isn't going to break your wallet! I spend sometime in this store looking at all the great things they have to offer. Wish they had one closer to where I live. I don't really like Town East Mall, but I love this store. Great place! Great deals! Great treasures! Great employees! Will definitely be back!!

It makes me very upset to post this cause I love the store and the staff, I shop there quite…read morefrequently to restrain my inner hippie. Sadly though on memorial day I went to pay for my goodies and to my surprise my was card declined. I had to wait to call my bank the next day (because they were closed for the holiday) to find out that the cashier had charged me 3 times and drained my checking account. Luckily my boyfriend stepped in and payed before it had gotten any more embarrassing, however I had also been with the daughters of 4 CEO's that day shopping and considering earthbound was only the third store we had been into that day... Let's just say the humiliation not only deeply affected me but my father as well. Still haven't gotten my money back.

Dillard's - menscloth - Updated May 2026

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