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Dillard's

2.2 (6 reviews)
Closed • 11:00 am - 8:00 pm
Updated over 3 months ago

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4 months ago

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1 year ago

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2 years ago

Very is appointed with jack on service and manager on duty 12-26-23...she was very RUDE!

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10 years ago

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6 years ago

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6 years ago

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Burlington

Burlington

(2 reviews)

On Friday, October 31. 2025 at approximately 7:00pm, I went to Burlington. I found a accent rug…read morethat I thought would match my sofa and fit in my living room. So, around 7:20pm, two team members and myself remove the rug from the bin. Then the rug was brought to the cashier. The cashier at register 5 (Iyonna) reach over an scanned the rug (6x9) $99.99 and with taxes $108.99. After checking out, the loss prevention staff (black guy) help me load the rug in my truck. This evening, Saturday, November 1, 2025, when unrolled the rug to see how it would fit in my living area, I noticed the rug was much larger than I thought and realized it was an 8x10 rug, but my receipt said 6x9. So, I rolled and tapped the rug. I panicked when I thought I couldn't find the image of the rug with the bar code, I called the store to see if the loss prevention staff found it in the parking lot and turned it in, but I found it, hang up, and decided to bring the rug back. Upon arrival, I said I was here to return the rug, a different loss prevention staff, with a mefical boot on his leg, help me put the rug on top of the basket. The loss prevention staff said for me to get in line, and when it was my turn, he would bring it to the cashier. A short while later a Black staff member approaches me and says that I could not get a refund to the debit card I used on October 31,2025, to purchase the rug because my receipt said 6x9 rug, but I was returning an 8x10 rug. So. I told the Black team member about two members from Burlington and myself retrieving the rug, the rug being brought to the cashier, the cashier leaning over to scan it, and a loss prevention staff assisting me with loading the rug in my truck, but the Black team member's mind was already made up. She didn't even bother to pull me to the side and ask me why I was returning the rug. So, I asked her if surveillance can be viewed for confirmation. She said it could not be viewed and said I could call the store manager in Lafayette name KIM and wrote it on my receipt and requested I leave with the rug in case I am not allowed to return it. I was so embarrassed that I felt like a criminal. With that said, It is not what you say, it how you say it and where. I will never forget how this Black team member made me feel. I hoping that someone from the corporate office pull and view surveillance for conformation that I attempted to return the same rug I purchased the previous day.

I went there last week Saturday and had a blast. The store is organised, affordable and has quality…read moreclothing items !! The staff was nice, helpful and respectful.

Dillard's - deptstores - Updated May 2026

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