COVID Review- Don't let the ghost town surroundings of Virginia Center Commons keep you from…read morevisiting Burlington coat factory! This location was recently renovated and feels more spacious and appealing! This store has tons of cute home goods and trinkets to choose from! I always manage to find unique toys at Burlington as well. The staff is doing a great job keeping everyone safe. They have hand sanitizer and face masks readily available at their main store entry! The store has social distance decals and floor stickers through out the store as well. Burlington continues to surprise me with each visit emerging as a true diamond in the rough.

I have never had a particularly positive view of Burlington Coat Factory but decided to give it…read moreanother try and I am very happy I did. This location seems to be well versed in their variety of styles and they stay very busy. Everything seemed to be well organized, the layout of the store itself flowed which made shopping that much easier. I needed to get a few dresses for an upcoming vacation, their selection wasn't that bad. They had all types of dresses in a plethora of sizes, their prices are also priced well. I was able to score a very nice jumper for under $30! Customer service is slacking at this location, if you are in need of help you are better off asking Siri, the employees are non existent. Even checking out we had no idea which lanes were open and had to ask someone. Overall it was not a bad visit, may not be up to par with other department stores like them but worth the visit!

Re: Incident at store on 2/22/26…read more My family and I are locals/regular shoppers here and frequently use delivery services. We've never had issues; staff, stock, and freshness have always been great. On 2/22 around 4pm, I was shopping and briefly used the restroom. As the sign states, "no merchandise beyond this point," I left my cart (6-7 items) outside. I was gone less than five minutes. When I returned, my cart was gone. No customers were nearby--only one employee who had entered the restroom while I was inside and another about 30 feet away on a device. Assuming staff moved my cart thinking it was abandoned, I politely asked the nearby employee (male, early-mid 20s) if he knew what happened. Without looking up, he said, "I don't know, dude." I calmly asked if he could help find out. He responded, "Nobody is paying attention to your cart, go ask somebody else." When I asked if he could get someone to help, he said, "I don't care about your cart, dude, stop asking me." His tone was dismissive from the start. When I expressed frustration, he said, "It's time for you to go," and threatened to physically remove me. I replied, "Try to remove me or take me to your manager, but if you touch me, I'm going to hurt you." My voice remained level; I requested a manager throughout. He continued posturing and gesturing for me to leave. I approached another associate (who said he spoke Arabic) and used Google Translate to ask if he knew whether my cart had been moved. Meanwhile, the first employee was repeatedly yelling, "Leave him alone, get out now!" He finally left to get his manager, so I trailed him to the front of the store hoping to speak with them. He spoke to who I believe was the Front End Manager, Michelle (late 40s/early 50s). Before I could speak, she asked, "Did you say you were going to f*ck him up?" I clarified that I only said he would get hurt if he put hands on me after threatening to remove me. She cut me off, saying, "I don't care what happened, you shouldn't have said that," and told me to leave. Within seconds she called law enforcement. I told her I would wait to speak with officers. I was visibly upset but did not raise my voice, use profanity, or threaten anyone. Deputy Waters arrived, listened to my account, was understanding, and asked to review camera footage; Michelle refused. He asked to speak to the employees involved; she refused. She declined to answer any of the officers' questions, repeating that she wanted me out and I wouldn't leave. She called a Jennifer Hayden at one point but would not allow officers to speak with her. From what I gleaned, she was told not to trespass me but to "leave and come back tomorrow." Two additional officers arrived. They explained that as a private business, Walmart could require me to leave without reason and that local branches frequently refused to cooperate with law enforcement. About 90 minutes after entering the store, I was escorted out by three officers without ever receiving assistance locating my cart or items. The officers were professional and sympathetic, and provided instructions for obtaining the police report and filing a complaint through Walmart corporate. Since 2/24, I've contacted Customer Care, filed an Ethics Report (no follow-up yet despite a promised 24-hour response), and was told to expect contact from an Asset department in 3-5 business days. I've also called multiple departments at area stores trying to reach someone in charge of the Ashland Neighborhood Market, with no success. While I understand Walmart handles high call volumes, the lack of accountability or accessible resolution after such an incident is deeply frustrating. It is apparent that Walmart intentionally makes their customer service processes convoluted to force people to give up and drop it, which ethically I refuse to do. I have no ill will toward anyone involved, but I will continue pursuing resolution to make sure the staff members involved are held accountable, and that this location is a safe, non-retaliatory environment for my wife and me to return as customers.

I was at the Wal-Mart Marketplace this morning (store #03880) on Sliding Hill Road 23005…read more TANESHA the front supervisor forced me into accepting a Wal-Mart gift card with NO options for a cash refund or credit. Tanesha had a very disagreeable personality while forcing me into the gift card option ONLY.

Store was clean and attendants were pleasant. Harry, the store manager is very helpful, i was…read morelooking for something in the store and he was determined to help me find it and we did. Shout out to a job well done Harry!!!! YOU are the bomb!!! -Katy

Finally had the chance to check out the Ross location by my location. Plenty of parking spaces and…read moreclose to other shops if you decide to check out the "strip". I came here with a friend looking for some house decor/care. It's typically a place where you have to sorta dig to find what you really are looking for, which worked for me. I got some art crafts supplies, plumbing items, and even a few dresses. I love the options that they have for dresses, but you have to be careful because some of the styles does look pretty cheap. Clean and has plenty of options to look at if you're just strolling around in there with no mission. I actually enjoyed this Ross rather than the one in Willow Lawn or Short Pump. The check out registry was a lot faster at this location than the others! I mainly check the Ross in Willow Lawn whenever I need to make a trip to the craft store next door (AC Moore). This Ross location is close to a Michael's.

Now that Amazon allows drop-off returns, we decided to give it a try. Such a seamless process and a…read morewonderful alternative from having to print label, box the package, and ship with UPS. You return the amazon items at the Customer Service desk by providing the sales associate with the code issued by Amazon. They scan your phone and nothing else is needed. Kohl's packs it and ships it for you !!! This was my first time at this location, but all the employees that we interacted with were very kind and efficient in providing services to us. After returning our items, we walked around and made a purchase. Again, the sales associate at the front of the store was friendly and made the checkout process smooth. Will definitely be returning here for my amazon returns.

Horrible place to shop and returns are a nightmare!! Online shopping is a scam, they use 3rd party…read moremerchandisers so if something's wrong it's impossible to get it fixed, you'll get an overseas call center!!!

This was the cleanest Dollar Tree I've ever been to. The shelves were fully stocked. That had the…read moreexclusive snacks that I like . A nice lil spot to go to .

- Awkward parking lot. - Not enforcing social distancing…read more - Empty hand sanitizer at the door. - Long lines. I was stunned to find this Dollar Tree so packed when I walked in for greeting cards. They do have stickers on the floor, but no one paid attention to them and it made me really uncomfortable. The line I chose took forever and a day because the lady in front wanted a nickel back and the cashier gave her a quarter instead. I was about ready to check my change purse for a nickel, as other customers kept cutting directly in front of me while she awaited a manager to retrieve her change. Overall the store didn't seem clean and I'm definitely not comfortable returning to this location in the age of COVID.