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    Dillard's

    2.3 (7 reviews)
    Open 12:00 pm - 6:00 PM

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    2 years ago

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    4 years ago

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    7 years ago

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    9 years ago

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    12 years ago

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    Plato's Closet - Exchange policy given to me at time of purchase

    Plato's Closet

    1.9(27 reviews)
    0.5 mi
    $

    What can I say about this particular location of Plato's Closet? A lot more than I'm going too but…read morehere it goes . I started my adventure on a Tuesday arrived at the store at 10:09 (they open at 10) only to be told they already stopped buying. So Wednesday back I go again arrived around the same time, same result. Repeat for Thursday as well. Once again on Friday this time I notice a handwritten sign that basically says (due to volume no drop offs will be allowed) no problem I never just dropped my things off anyway so I enter the store and totes are all over the counter area but not even one person in the store so apparently their sign meant nothing but I'm thinking no problem however once inside the lady behind the counter informs me once again that she can't take any more today. This again was about 10:05, so in that 5 minutes there were approximately 10-12 totes that had been dropped off. So needing the money I decided to try one last time and arrived before their 10am opening time, this time I didn't have to be told they were gone buying because it is now 10:21am and there is still no one at all at the store. Not open at all. Needless to say this is the last straw for me. I won't be back to sell or shop, EVER! My suggestion if you need the service Plato's provides go to one of Louis ille locations. At least there the store will be open. Note: the only reason they got 1 star is because you have to give at least 1 to leave a review.

    Literally terrible. Receipt says EXCHANGES WITHIN 7 DAYS. I just went in here for the first time…read moreyesterday. I drove over 30 minutes back today to return to items for an exchange just for the lady at the front to tell me that the manager left at 3 PM and no other manager was going to be there until close and it's until 9 PM. They said that only the manager can do exchanges so I said could you see if your coworker could do it or could you contact your manager and see if you're allowed to do it because I'm not driving 30 more minutes back and there's not any sign anywhere that says only the manager can do them and it was literally a Monday at 4 PM . I looked around the store and waited for 40 minutes just for the manager to get back with the other coworker and tell her that there's no exchanges available. It's final sale for literally all items and I said well could I sell you the two items because I don't know what to do and she said oh we stop sales at 1 PM. We can't do anything about that. They were literally open until 9 PM. They stopped taking stuff at 1 o'clock And they don't do exchanges even though it's on the receipt. I reached out to corporate because this is bull crap. I will never shop in another Plato's closet again because y'all left a terrible taste in my mouth. Y'all wasted almost an hour of my time and I didn't even get the two items that I was going to exchange for because I don't think y'all deserve my money. The managers name is Mindy and clearly she doesn't know how to run a business.

    Photos
    Plato's Closet - PROOF EXCHANGES R ALLOWED

    PROOF EXCHANGES R ALLOWED

    Plato's Closet - Store front

    Store front

    Plato's Closet - Store front! Right off Lewis & Clark Pkwy

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    Store front! Right off Lewis & Clark Pkwy

    Dillard's - deptstores - Updated May 2026

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