After 11 calls to different companies who couldn't meet my request for a crawl space inspection, not only did they answer my call , they scheduled a great, kind and thoughtful technician that showed up the very next day! I got the report just one day later. The cost was reasonable, the company efficient and I couldn't be happier. I'll definitely use them again! read more

Love Diligent. Have used them for a few inspections and Dan is the MAN. Prompt , thorough, accurate and common sensed summary'. This is THE company to go with read more

We have gone through 4 home inspections over the years and Diligent provided the most comprehensive inspection and report that we have ever experienced. Jeff was very professional and knowledgeable. He provided a great verbal summary at the conclusion of the inspection followed by a detailed written report of his findings. His report will be very helpful as we move forward in negotiations with the seller and closing on the purchased property. read more

The tech Daniel, was polite, punctual, and absolutely thorough. Also, he caught quite a few things we missed in our initial inspection. (little embarrassed here) I was a little skeptical at first but fully impressed by the end of inspection process. Definitely a high-quality and thorough inspection. -diligent certainly lived up to its name. Great job guys. read more

Annie and Daniel did a fantastic job on my new home inspection. They explained exactly what they were doing, and they were very kind and personable. They didn't make me feel dumb with any question I asked. I added on the additional sewer inspection, and with the general inspection, termite, radon, and sewer together, it was a very expensive inspection. read more

I was buying a home out of state and was very happy with this company. It was one stop shopping for all the inspections I needed. They were prompt and easy to work with. I highly recommend them. read more

I wish Diligent also offered mortgages and real estate agents, because they were the best part of my home-buying process BY FAR. Inspector Dan was knowledgeable and informative and provided a detailed report including photographic evidence and sensor readings. Lived up to their name and would recommend to everyone and use them in the future. read more

Diligent notated dozens of unimportant "findings" when inspecting a $1.5M home prior to me purchasing the house. Diligent however failed to find the $25k+ in ongoing interior water damage from a roof leak that spanned three separate walls down all three floors on the interior of the home. Within two weeks of closing, I quickly noticed the water damage seeping thru the paint that the previous home owner had used to cover up the ongoing water damage. A simple interior walkthru with a thermal FLIR camera (that they claim to use) would have located numerous spots of water intrusion that had been ongoing for months before the homeowner sold me the home, as documented by the remediation company that spent 6 months fixing this problem. Diligent's home inspection was not worth the cost of the paper it was printed on read more

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So glad we asked Diligent to inspect our home purchase before it was too late. Dave found several easy to overlook, hard to get to (crawl space) problems that would have been a major issue if they weren't found until after closing. The builder appreciated the inspection: it revealed some problems with sub contractors incomplete work. He was grateful to fix before move in. Don't buy a used home, even with a down to the studs completely remodeled, without a Diligent inspection. Well worth the $. Thank you. read more

Diligent was fantastic. All your needs in one location. Making a move to Tennessee and I needed a home inspection including a termite inspection and radon inspection. I called and they were very accommodating with meeting my deadlines outlined in my purchase agreement. I met my home inspector and had a great rapport with him. He was very informative. He checked every inch of our potential purchase and gave us a detailed report of his findings with photographs. If your moving into the Williamson County area in Tennessee I would recommend using them. Thanks Guys. read more

My experience with Diligent was nothing less then fantastic. They accommodated my schedule, we're great communicators, and overall some of the most professional people I've dealt with. Maureen helped me schedule the inspection, and she was pleasant and professional, and pretty funny! Chris was our inspector, and he was incredible. He was thorough, prompt, and made sure we understood exactly what the inspection covered and how the pressing issues could be remedied. I highly recommend Diligent to anyone who needs a home inspection! read more

Diligent responded immediately and went out the next day. I was notified before the inspector arrived and he was timely. The inspector was thorough and I received the report as soon as it was paid which was before the next day. The report allowed me to submit items before my one-year new home warranty ran out. The report also gave me an easy reference to recommended repairs without going back and forth within the report. It also allowed me to get a repair estimate. I highly recommend them and the staff is professionally responsive. You get what you pay for most of the time and I don't believe any corners were skipped. I received a lot of great info and service. read more

I had an amazing experience with a recent home inspection for a house I'm under contract on in East Nashville. The team was incredibly friendly, thorough, and consultative. They took the time to explain in advance many of the things that I would later see on the report in clear layman's terms and answered my many questions. The full report was sent later the same evening and they followed up a day or two after with a phone call to make sure I didn't have any remaining questions. I'd highly recommend! read more

I am a Realtor in Nashville &y buyers used Diligent for their inspections and I will definitely recommend Diligent to future clients again. They got my buyers inspection complete within 2 days of me calling them and were very thorough on their reports for Home and Termite Inspections. read more

We received an inspection for a new home. The inspector was kind and informative but missed a hole in the roof which led to a leak (the day after the inspection). I attempted to address with customer service. After filling out a form and calling 3 times they finally returned my call. They asked to speak to the builder directly after providing a picture of the leak instead of resolving directly with us, their customer. Ultimately, their solution created more work for us and it was never resolved. read more

Incredible customer service, very responsive. Needed an inspection done quickly and they were able to schedule me for the very next day! Friendly, and extremely customer-focused! read more

Diligent provided us with an extremely comprehensive inspection report that will allow us to better prepare for purchasing our new home. The report contains honest, unbiased information that will help us, the buyers, speak intelligently with the sellers to address a few issues of concern. The inspection and report also confirm the high quality of the home and its construction. We received the report very expeditiously and especially appreciated the imbedded photos. They assisted our understanding of the concerns identified, as well as the numerical priority assigned to each concern. I would definitely request the services of Diligent again and/or recommend them for my friends who may need their services. read more

I am so happy with my experience with Diligent. I had a home inspection done on the home I am purchasing and was really impressed with their dedication to the inspection. My inspector, Steven, did a great job and upheld the company's name through the inspection. He was diligent, kind and was able to answer all of my questions. I also received a call from the CEO, Michael Conrad, before my inspection and we discussed additional products and the inspection itself! I am Very grateful for their time and attention for my exciting new purchase! read more

We hired Diligent to do a home inspection of the house we're buying in Brentwood, and we're happy we did! Our inspector Chris was competent, thorough, and answered all of our questions. It was expensive, (we did the general house inspection & added a sewer line scoping) but my husband and I are glad we spent the money. We feel well prepared for our move, and walking into a new home with that peace of mind is invaluable. We definitely recommend read more

It's been over a year since my home was inspected by Kyle Monroe at Diligent and we haven't had any surprises. The peace of mind from having an inspection done is so worth the cost, and being handy with tools and such myself I was able to go into the purchase with a comprehensive list of what could and should be updated or fixed and what that was likely to cost me. I was and still am happy with Diligent and appreciative of the time and care Kyle took to make me fully aware of the condition of the house. I'd hire them again. read more

Great experience all around! The inspection and report were extremely thorough and well done. Would definitely recommend them!

Arranged a complete home inspection on short notice, including termite and radon. Inspector arrived early, masked and described his approach to the inspection. He spent 3+ hours, communicated clearly, explained significance of findings and offered advice for addressing the major issues. We were pleased with the immediate feedback and the 65 page report with pictures. read more

They did a fantastic job explaining everything to me, I'm out of state and was able to do the whole inspection on the phone with them. Would recommend highly! read more

I am very pleased with the inspection that was done by Diligent. Kyle, our inspector, was very punctual and took the time to explain the process to me, set expectations, and made himself available to answer any questions I had along the way. The inspection itself took close to 3 hours and was done very thoroughly. It included thermal imaging (which discovered that the heating on the 1st floor wasn't working properly), which is an add-on you'd have to pay for extra with some other companies. Kyle also recommended to seek more expert advice for certain problems where additional expertise was needed (roof issue and foundation water seepage issue). Bottom line: I highly recommend them as a company, and Kyle, in particular, was very thorough and methodical. Thank you, Kyle! read more

We have never been so disappointed as we are with Dilligent. The inspector we had was just lazy (or incompetent) and missed several important things. For example, 1) never tested the existing 220v plug in our laundry room which was defective, 2) incorrectly labled the intake and exhause HVAC vents in his report even though he took pictures, 3) missed leaking toilet valves, 4) did not report two missing outside vent covers which allows birds to build nests in the open cavities, 5) missed low temperature water coming from the water heater, 6) missed damaged flooring in living room, 7) missed damaged screens in our outside screened in patio, and 7) several other obvious items which we found after we moved in. We paid a lot of money for this report only to find that the "inspector" missed many vital flaws which I had to fix myself because he did not do a though job so we could have them fixed by the previous owner before we closed on the property. Shame on Diligent. BE AWARE - there are several good inspection companies out there but Diligent, based on my experience, is NOT one of them! read more

We used Diligent for our home purchase and we're very pleased. They were extremely thorough and found several issues with the home we were about to purchase. We ended up not purchasing the home due to the issues found. My husband is not easily impressed and let me say he was extremely impressed with diligent. The detailed report was easy to read and understand and included detailed, labeled pictures We just made an offer on another property and already scheduled our inspection with them. Wouldn't trust anyone else. read more

Absolutely wonderful folks over at Diligent. Met a few fellas from their team for my inspection and Kyle, the main inspector who conducted the report, did a superb job. A+ work and excellent people to do business with. Very happy I chose them and will use for all future home purchases. read more

After doing some research on different companies, I landed on Diligent. I was not disappointed. Micheal's onsite assessment of our future property clued us in to several issues that a "state minimum standard" inspection would have likely ignored. The whole experience left me feeling much more comfortable with our potential purchase. Do your research. Don't go cut-rate on something like an inspection. Think about what you're spending on the property. Then call Diligent. read more

We are moving into the Nashville area and needed to have the home we were purchasing inspected. Our realtor recommended Diligent and they were excellent. Their inspection was thorough and very detailed. The recommendations and evaluation of the items were fair. read more

Riley from Diligent was excellent. Our inspection was scheduled for 9am and he was already inside when we pulled up at 8:57am. He allowed my wife and I to follow him around and ask a lot of questions. We learned a lot about the house we are (hopefully) buying, the expectations for a house that is 60 years old, and expectations for houses in the Nashville area. Overall, I was very impressed with Riley's inspection and several of the other flaws he uncovered that I didn't notice. Inspection and a radon test ran approx $500 and he was on-site for a little over 3 hours. He did go on the roof and in the crawl space as well. Riley informed us that the attic had vermiculite insulation so we asked the sellers to have it tested for asbestos contamination. Diligent has seriously exceeded my (rather high) expectations and I would definitely recommend them to friends and co-workers. read more

Unfortunately, I am not able to provide a positive review. I selected Diligent after looking at the overwhelmingly positive reviews on Yelp. My realtor thought the cost was excessive, but I told her I felt comfortable after carefully reading the reviews and visiting the website. During the inspection/re-inspection process the inspector failed to show because there was a scheduling problem. After waiting the greater part of a day I called to learn there was problem, but no one took the time to apprise me of the mix up. When I called the lady was apologetic, but I thought it odd that no one called. We ended up purchasing a jewel of an older home based on the inspection report. The seller agreed to fix all issues identified as requiring immediate repair. However, a serious and significant structural issue that should have been listed as needing immediate repair was not listed as such. I contacted Diligent and spoke with the owner who was condescending and dismissive during our conversation. He began to explain the home buying process to me and said something to the effect that people who have bought homes should be aware of these issues. I told him that I had purchased four other homes prior to this one and never had a problem with an inspection. He asked me to send him the information regarding the structural engineer's upcoming visit, which I did, but I never heard from Conrad again. I am posting this review now because we are now scheduling our second adjustment and will soon be out of a total of $5000. If you are buying a relatively new home you will probably be fine. However, I would not recommend older homes that require careful review and diligence during the inspection. read more

I had a fantastic experience with DILIGENT; only thing to keep in mind is that they charge what they're worth - and that's not going to be the bargain basement rate you might find with other inspectors. However, having now done this dance twice for two separate properties, I can absolutely see where the additional cost goes. The representative for DILIGENT (Jeff) was absolutely on top of everything; the report was exceptionally detailed (almost 100 pages) and gave clear photos of all defects, which ranged from minor and cosmetic in nature to serious issues that needed to be addressed soon. Was also able to knock out the termite inspection letter and radon assessment for an additional (and reasonable) charge. We absolutely will do business with this company again in the future - maybe even just to make sure that we don't have any issues with the house that have cropped up after we purchased it, and to get a list of things to fix in the event that any have. :) read more

Diligent was VERY thorough!!!. The Inspection report was very easy to understand and organized!!! They were also responsive to follow up calls and any questions we had. Thank you Diligent! read more

Great job! It's nice to find a company that is detail oriented and extremely thorough in everything they do. Diligent had been highly recommended to us several times in our search to find a home inspector. I'm somewhat skeptical of raving reviews, however. So we called around to several other companies before calling Diligent. When I called Diligent and spoke to Maureen the first time, I knew Diligent was the company we were going to use for our home inspection. She put my worry at ease, walked me through the process, and confidently answered all of my questions. She was super helpful and flexible in the scheduling process, as we were in need of scheduling and rescheduling several times. I cannot describe the relief of finally finding a company with competent and hardworking up front customer service. Maureen closed the deal. Chris, our home inspector, knows his stuff. He did a fantastic job of finding the problems, detailing the solutions/best practices and just being an overall really nice guy. His inspection report was extensive and it made me feel like we had the necessary knowledge moving forward in our home buying process. Not to mention, his inspection was completed and submitted to us via email the same day. The report itself is a highly readable and understandable document with great detail. All of the issues they find are rated to help you prioritize repairs and/or negotiate with your Seller. Really can't say enough good things about this experience. If you're in Nashville and you want to buy a house, I'm certain that the house you're buying has problems. Diligent is going to make that process a whole lot less scary. read more

Diligent was great! Spent the time to look at all systems and found things we would not have. Saved us a lot of $$ in future repairs! Highly recommended! read more

I had my home inspection done by Diligent 4 months ago. After taking possession of the home, many, many things were discovered that were not in their final report. E.g. doorbell not working, hardwood floor damage, door jambs not insulated, bedrooms not wired, damage to garage foundation, grading not done properly, etc. Thankfully, there was a warranty. I don't recommend Diligent if you're looking for a thorough inspection. They check some things, but other things, no. UPDATE: The 45-day inspector discovered water damage at the back of the house today. I am lowering my review from two stars to one star. Also, no one from the company has contacted me. I would stay away from Diligent. read more

I live in Los Angeles but am buying a house in Nashville. Diligent was recommended by my real estate agent there, and I could not have been happier with them. Given that I was not able to be present, their report was extra important to me. My inspector took the time to talk me through all the elements included in his inspection, pointing out both big and little concerns. I am about to close on the purchase of this house, and Diligent's inspection was an important part of me feeling comfortable moving forward with this transaction. read more

We used diligent for two separate home inspections, one was 60 years old and the other was new construction. Both inspectors were detailed and thorough. Prices were reasonable and were on par with other inspection companies in the area. We were provided with a lengthy, detailed report the same day. I would highly recommend them! read more

Easy process and everyone I spoke with was polite all around! Very detailed and easy to read inspection reports with lots of pictures! Would recommend them to anyone! read more

These folks really know their business and have their heads on straight. I liked their attitude and their extreme clarity about what can and can't be done in the inspection process. They were very thorough and and observant, and they had an effective rating system for the various problems they found. read more