I had a root canal done prior on a back tooth of my bridge (not done by Dr.Shufflebarger), it…read moredidn't work, so I had to have my bridge cut off (#s14&15) teeth removed along with my wisdom tooth. He had to do a bone graft also prepping me for 2 implants. The staff and Dr Shufflebarger are very considerate, professional and are very friendly...also painless. I would definitely recommend them. Thank you!

This guy is rude and obnoxious. Told me as I was ready to get an implant that they'd made a…read moremistake on the insurance pre-approval and it was going to cost me $600 more. I was upset, he was rude, and I got an implant that has hurt since. It'll have to be fixed eventually. He was really rude to his staff too. Wish I'd never have trusted this jerk.

non specific office. in 2025 the dentist recommended i consider some additional dental work after…read moremy checkup. I asked if they could get my insurance GEHA to provide me what my out-of-pocket cost would be. After several months I did get an estimate. For a variety of reasons most significantly the cost I determined at that point the time was not right for the procedure. I went back for my normal 6 month checkup (actually due to the problems getting to see my hygentist it was more like 9 months) in March and I asked for them to send something back to GEHA for a new estimate (by this time they had included some additional work and updated rates). Not hearing anything I checked back in May and nothing the impression was that nothing was sent. I checked today with GEHA dental and they had not received anything. This time the representative for GEHA took the time to contact the dental office and according to the 3-way conversation Absolute Smile had been sending for the estimate at the "wrong" address apparently all along. So it is extremely important that IF I am having this procedure it should be this calendar year.

Today I had a wonderful experience with Amber, my dental hygienist. She was extremely thorough and…read more Dr. Hodge even complemented her when she checked my teeth. If you are looking for a new dentist or want to make a switch, I highly recommend this practice. I have had several procedures done here, including an implant. I am very confident that I am getting the best care possible for my teeth.

Extremely disappointed with our experience at Riversbend Dental. My son needed his wisdom teeth…read moreremoved, and the office scheduled the procedure with an oral surgeon they selected -- never once telling us the provider was out-of-network with our insurance. We showed up thinking everything was covered, only to be hit with a $1,000+ bill on the day of the appointment. When I questioned it, I was told we'd be charged a cancellation fee if we didn't go through with it. So we were stuck -- no warning, no options, and no transparency. This is completely unacceptable. We trusted them to coordinate care responsibly, and they failed. If you go here, double-check everything they schedule for you. Clearly, they don't feel obligated to disclose important cost or insurance information ahead of time.

I mean overall it's a 5. Sure they have the occasional call off like any business. I think I can…read moreremember twice in 20 years having an issue. Once a reschedule because of a call off and once charged a fee for a no show cancelation on my part. Does it rub me the wrong way at the time? Yes but they are running a business so I understand you can't have people canceling all the time or they may lose money. I can only recommend to ask a lot of questions and do your own due diligence as for insurance coverage etc.. you know take some personal accountability. When you solely rely 100% on everyone else something will go wrong eventually. Recently went for a cleaning and needed a cavity filled. Everything was nice and professional from the hygienist Bethanne to Kelcey the assistant and the dentist Christine. I appreciate their camaraderie as teammates and their professionalism at the same time.

I had a pair of my wisdom teeth extracted here through Dr. Jaehee Hong and it was a relatively easy…read moreprocess. I unfortunately do not have dental insurance so I had to pay for my surgery out of pocket, but when I paid with check, I received a discount (10%, I believe). Dr. Hong and his team were very professional and flexible, as I elected for the nitrous oxide somewhat last minute. Glad I can live the rest of my life no longer worrying about impacted teeth.

Thoroughly professional: starting with the doctors themselves and extending to to the entire staff…read more Dr. Miremadi took the time at an initial exam to explain what needed to be done so that I had a complete understanding. The procedure was executed flawlessly and the results couldn't have been better. I highly recommend this practice!

It started out well - hygienists are pleasant and the front desk staff very nice. Challenges…read moresurfaced with the dentist. Also, watch for charges and unnecessary extra xrays.

I'm extremely disappointed in how my recent visits were handled, especially regarding communication…read moreabout insurance changes. In December, I underwent extensive cosmetic dental work, fully aware it wouldn't be covered by insurance. However, I scheduled a routine follow-up appointment for May--expecting it to be covered, as all my past routine visits had been with this office. After that May visit, I was surprised to receive a bill. When I called to ask why, I was told that as of January 1, the office no longer accepts Tricare--yet I was never notified. Apparently, letters went out in December to affected patients, but I was "accidentally left off" the list. Had I known this, I never would have proceeded with cosmetic work here, knowing I'd have to pay out of pocket for routine follow-ups. To make things worse, I was asked to sign a form at my last visit, which was summarized by the hygienist as "just confirming we expect this to be covered by insurance." That left me with the impression that nothing had changed. Only later did I learn this was not the case. This kind of oversight is not just inconvenient--it's costly. I feel completely blindsided and misled, and I'm now stuck with a bill for something I had every reason to believe would be covered. Patients deserve clear, timely communication--especially when it comes to something as important as insurance coverage. I won't be returning.

I was a patient and my care with the dentist and dental technicians was great -- which is why I…read moregave it three stars, but if it were the office staff, it would be a minus one. Everything went well my first two or three visits. But after going in for a check-up and getting an appointment for some fillings, everything fell apart. It had nothing to do with the clinical staff. It was the office staff which spoiled everything. The day I went in to get my cavities taken care of, I learned my insurance no longer covered my visit. It turned out that when I went for my check-up, the office staff failed to realize that my insurance no longer covered my care. That's one mistake, but then two weeks passed and they failed to notify me of this, another egregious error. It's bad enough to have to deal with a painful visit to the dentist but then to go in and they tell you that your insurance no longer covers your visit -- well, I was fit to be tied. You would've thought they would've let me know before coming in -- they had plenty of time. I left, called my insurance and found that I had some coverage but would have to pay upfront and submit it. So, after a while, I returned and asked to make an appointment. The office staff person said she would call after she reviewed the schedule, which she never did. Time passed and one of my teeth chipped and needed attention, so I went in to discuss coming in for an appointment. After waiting awhile, one of the office staff took me in her office and discussed my options. She said she wanted a down payment before coming in, but then I said, well let me just get a checkup first and see about the chipped tooth. She was about to agree, when suddenly she blurts out that they overheard me and another guy "bad mouthing" them. The truth is that another guy was telling me about problems he was having with the office staff and I told him about mine. Then we discussed some experiences we had with other dentists. We both agreed, the problem generally was not the dentist or dental professionals but the office staff. Well, I felt that this was an invasion of our privacy. We weren't talking out loud and announcing this to everyone there, but one of their staff apparently overhead part of what we were saying. What? I protested. "This is none of your business what I say in a private conversation with someone else." Yes, we were complaining privately to each other, but also talking about other dentists and even said good things about the dentists and dental assistants -- JUST NOT THE OFFICE STAFF. Well, I had, had it. I said heatedly that I wouldn't continue there and they asked me to leave, acting indignantly though they were the ones who had the temerity to be interlopers into the private conversations of their patients. But I was the bad guy because I became upset because they did this. What is wrong with these office people in Healthcare? It's not the first time I've had problems with people in medical offices. Almost never with the medical professionals. I guess it's because they are trained to treat people with respect and dignity. Office people, apparently not.