One star is generous. What an unprofessional disgrace.
Last year, the crew came out while they were doing my neighbor's yard and I was charged $225 + $30 dumping fee for weeding, edging, mulching, dogwood trim, and holly bush trim. Oddly, the trimming wasn't in my estimate, but it was confirmed it would be done via email (screenshot to come). I was satisfied with the job and price.
This year, my neighbor contacted Phil to come out for both yards again. Felt like risky business for Phil to do business this way, but alas, to each his own.
The guys came out and didn't do the tree or bush trim as they did the prior year and neglected to weed a section along the walkway; however, I received a bill for the same price as last year, including the $30 tree branch dumping fee (although the tree was not trimmed). I called Phil and was immediately met with a nasty attitude. He told me he doesn't keep records and how was he supposed to know what he did the prior year. Common sense would tell me he'd do the same as the year before and contact me with any questions or concerns. He told me I shouldn't have had the neighbor make my appointment. I asked if he tried to contact me regarding any ambiguity to which he, the owner mind you, responded, "Just pay my f*cking bill! PAY MY F*CKING BILL!!" And then hung up.
Moral to the story folks: 1) Don't ASSume you're working with a professional 2) Don't except professionalism from this "business owner."
If Phil has a professional bone in his body (doubtful), he'll respond to this review with an apology for his verbal assault on me (a woman, by the way) or contact me privately with an apology. I'll pay my bill and update this review if that happens because I'm fair and honest. If he responds to this review with lies, which I suspect he will because he's clearly not in the business of respecting his clients (like he did the poor woman who gave him 2 stars), I'll just debunk his claims with snapshots of our entire conversation and continue to share his unprofessional behavior.
Listen, Phil, you might have thought I'm weak because I'm a young woman and you could curse me out for inquiring about the services you charged for, but didn't perform, but I'm not the one. Ball's in your court. I know what I would do if I were a business owner. read more