I recently downgraded from an SLR to a more compact camera. I'd done a little research online and had narrowed my camera to be down to two models, a Samsung and a Fujifilm camera. I stopped into Digidirect so that I could hold and get a feel for each of my potential suitors. Cooper was helpful without being too sales-y and gave, what I felt like, was his honest opinion on each of the options. While I must admit I had every intention of purchasing my final choice online, my experience in store while honing my research was friendly enough that I returned a week or so later and purchased the camera in store. The team on the floor are clued in enough to give you the run down if you're not quite sure what it is you're looking for. There's also a small selection of accessories and more niche products like Polaroid Instax film. read more

digiDIRECT - Shop front from Adelaide Street - Photography Stores & Services Near Me - Brisbane, QLD

The online experience can be a bit hit and miss, however I can't fault the 'in-store' experience at Brisbane. They have delivered on price and service each time I've reached out to them, and at times gone above and beyond the call of duty (Ryan & Chris). I've purchased Sony GM lenses, Sony camera's and a SMALL HD Cine 13" monitor. The prices were sharp and delivered on time. read more

You know, I really wanted to love this store and make it my go-to camera shop. I was browsing their website and I noted they had a click-and-collect option, brilliant! I could order online and pick it up in-store the next day! .... or so it seemed. Days after placing my order I received an email from a customer service representative stating that the camera I ordered was out of stock and wouldn't be available for at least another 7-10 days, I wasn't given an option of ordering something else or a refund, that was that, I had to wait an entire week for them to receive the item in Melbourne and THEN ship it to their Brisbane store so I could collect. 12 days passed, along with a few angry emails from me informing them that this system was ridiculous and it should be amended so that no other customers would have to deal with this bs. On the 15th day I received an email informing me that the item that I ordered is now discontinued and that they would send the next model up to the Brisbane CBD store for me at no extra cost (there was like a $15 difference...lol). When it came to the day to pick up my item, the excitement of purchasing a new camera was long-gone. The customer service in-store was good, but It didn't do much to rectify the incompetence of their online ordering system and head office staff. In the time that It took me to wait to be told that I wouldn't get what I ordered anway, I could have ordered a much better camera from overseas and received it hassle-free. Final Thoughts: If you want to buy a camera from DigiDirect, go in-store initially, don't waste your time with their online system - It's given me a terrible after-taste.. read more

Price was reasonable but lens arrived 9 days after ordering, wrapped in 2 thin layers of bubble wrap. Lens glass was dirty and lens cap was too small. Customer service stated that the lens may have come with a camera body and so did not have a designated box. Incorrect lens cap is a mystery to him but he did say he would post up the correct sized cap free of charge. read more

I ordered 4 items(two lenses, video microphone & its accessory) on 30/Dec/2014 from digidirect Brisbane shop. When I ordered it, there was none of 4 items in stock and one of salespersons in the shop told me that it could take a month or a little longer because of holiday season delay. It made sense. So I ordered them and fully paid $3105.00 at the same day. I am not talking about pre-order with deposit. I paid it fully. And then I waited and waited. When it passed more than one and half month, I started to call to digidirect Brisbane. Every time I rang them, they said there was none in stock and some other customers were also waiting for arriving their orders so you needed to wait more. That's all I heard. None of representatives of digidirect Brisbane expressed a genuine apology for the delay or even said just one simple word, "sorry". The only last person who spoke with me said sorry for the delay and would call me back within 30mins after checking when it would be arrived but he didn't call me back. He also suggested me that I could refund it. After three months waiting, the only suggestion was just "refund"?? I got three of them after two months waiting, which is on 27th Feb 2015. The funny thing is when one of representatives rang me to let me know they had in stock, he informed me that the only one item just arrived but when I went to the shop, I just asked them to check whether they have the other in stock and they found two of them were in stock!! How couldn't they know? If I didn't ask about it, they wouldn't check it and I should wait. I am still waiting for one item. Before calling to digidirect Brisbane to ask about the item, I often rang other shops whether they have the same one in stock. Most of them said they have it in stock. But how couldn't only digidirect have in stock not just two three weeks but three months?? I really dislike digidirect's service. It is one of worst experience that I got through. I have dealt with Digital Camere Warehouse, CameraPro, Photo Continental and many other online camera shops like discountcameras.com.au. But I never have experienced such a delay or bad service. I will tell another story that can show how bad digidirect service is. Before ordering the 4 items, I rang digidirect Brisbane and asked whether they had them in stock. The salesperson said none of them in stock so I thought I didn't have to go to the shop to order it because I couldn't get any of them so I told him that I would order it online but he said I couldn't order it online and should come to the shop to order it. It was very strange but he insisted so I guessed that digidirect's online order system might be different so went to the shop and ordered it. Later I asked another salesperson in the same shop about the online order. She said I can order it online! But why did he lie to me? I guess if he got the order by himself, he might get commission? Or digidirect online shop is separate and owned by a different company? I don't know. But there is one thing to be sure. He didn't care about customer's convenience. Rather he put his own interest first. It is a really bad attitude. I am a business man and have hundreds of, thousands of customers. I never give my word to my customers if I can't keep my word and no matter what reason I can't deliver my service to them on time, I do not wait for my customer's call rather I ring them first, express my sincere apology and try to fix it. But in digidirect Brisbane no one rang me first. NO ONE during three months!!!!! No one care about the delay. How could they explain this delay? How would they make excuse for why digidirect Brisbane only don't have it in stock while other shops have it in stock? I strongly doubt that they didn't have it in stock three months. After three months delay, only their suggestion was "refund" or "wait more". After sending the formal complaint letter to digidirect Brisbane, I waited for their response but no response at all. The next day my wife rang digidirect Brisbane and asked whether they have the item in stock and the guy instantly said to her that there is no stock and even Sony Australia doesn't have it in stock so we should wait 4-5 weeks more. After hung up the phone, I went to another camera shop and asked them whether they have in stock and the guy said to me they have plenty of them in stock. So I called Sony Australia whether they have the lens in stock and they said they also have plenty and can deliver it anywhere in Australia within 2 days! I was very upset and went to the shop in Brisbane CBD and asked to see the manager. I was not angry because of such a delay but because of their poor customer service and dishonesty. I raised my voice and even the manager's attitude and reaction made me more angry. He kept trying to make excuse! I requested him to give me the lens that I ordered right now and he took me to the next shop and paid it and gave it to me. read more

My experience with DigiDirect was terrible. I purchased, or so I thought, an OM-D EM5 online in mid July and waited for delivery... a week later I enquired where my order was and they informed me it was on backorder with the supplier. A further 3 weeks later I received a one line email to say the backorder would not be filled and to contact them. Contact them? Why was no one calling me to explain and try and resolve the problem. I asked if they could offer a comparable model or a discount on a similar camera and all I got was "Would you like us to arrange a refund as there would be a significant price difference to change to the E-M5 II" and when I asked again.. "I can offer a discount on a new E-M5 II but there is such a price difference between it and the Elite you had ordered, what kind of price would you be happy with ?" So after waiting a month, not having the camera I expected in time for my long awaited overseas trip I got nothing that resembles customer service. Now I have to see if I do get the refund... I would avoid DigiDirect. read more