Unfortunately, dealing with this "company" has been a horrific experience! I called Mr. Grady and ordered a mount/pole on 3-2. I received the mount (knowingly in a color I did not care for) on 3-7. On 3-14, I still had not received the pole so I tried to contact Mr. Grady with his assurance that the pole would ship the next day (12 days after my order!). I asked him on 3-15 for an update, but I was ignored for most of the day. He eventually gave me a tracking number but when I tracked it, it showed that no package had beef received by UPS. Finally I got in touch with my credit card dispute department to begin the return/refund process and once I informed Mr. Grady of that by email, he promptly replied saying that he expected to be paid in full.
After much debate in our house, my better half didn't feel like fighting such an arrogant and clearly uncaring vendor who would only drag out the return process. So we waited and the pole finally arrived today (3-20), 18 days after my original order. On top of it all, Mr. Grady charged me an extra $10 for a color mount that clearly expressed to him that I didn't want.
I'm not sure how well the product itself works, because the pole didn't arrive in time for our fishing trip, but the quality does seem to be lacking considering how much it cost. I would avoid doing business with this company at all costs! There are much more cost effective products out there with much higher rating! read more