Poor quality, not worth the money, rude support--avoid this bed…read more
Because of the poor manufacturing quality and the weak spot by design, the bottom part of the loft bed (SMÅSTAD) snapped in half where the drilled holes are while I was still assembling it and pushing this heavy bed around on the floor.
I contacted support for the replacement part, arranged the delivery date, and took the day off work for it to be delivered. The delivery driver arrived with the wrong item and went back without delivering anything. So I contacted support again, explained that the wrong item was sent, and they arranged another delivery day on Sunday, which meant I had to stay at home all day just for the delivery. Nobody came this time, nor did I receive any reason why it was not delivered. It has been almost 20 days since the original order, the bed is still broken and looks ugly. I contacted support again, had to explain everything all over again, but this time they were very rude, treated me like rubbish, and told me it was my own fault for breaking it and handling it incorrectly, even though there are no instructions on how to handle it properly when it is this heavy.
Because of how badly they treated me, I told them this time that I want to return it instead and get a full refund, and that I never want to deal with this company again. They basically told me to forget about it--they will not accept the return whatsoever, they will try again to send the replacement part, and I will have to take the whole bed apart just to get to the area where it needs to be replaced. I raised my concerns about how poor the quality is and that if I take the whole bed apart and put it back together without the instructions, it might break somewhere else, become even looser, and be unsafe for my child to sleep in altogether. Their support said they could not care less about it, and that it is not their problem.
Then I suggested replacing the whole bed and taking back the broken one--they still refused. After that, they disconnected me from the support chat three times in a row, simply because I raised my safety and time concerns.
So in total, I wasted five hours on useless support chats, two days waiting for delivery without success, still have a broken bed, was treated like rubbish, and am now an angry, lost customer for life.
Very disappointed, the support made 10 times worse experience, never again IKEA.ie