I love shopping at the Loft and not only for the quality clothes they offer but for the excellent…read morecustomer service. On this particular visit my friend had an issue trying to return something where the receipt could not be located both physically or in the system. Because she is a loyal customer the manager really worked with her on ensuring her satisfaction. It took some time but we had a really wonderful experience. I would recommend the Loft to anyone. Their clothes are stylish and last!

Typical store. Same set up as all the other stores that I have visited. This store is decent as…read morefar as customer service goes. I am always greeted and told about the current sales. Although I am never offered assistance when I am in the dressing room with the wrong size. Sizing is not consistent, I never buy the same size twice. Their sales are nice. Never pay full price. Everything always goes on sale. Remember that.

Plenty of employees on the floor to answer questions and point you in the right direction to get…read morewhat you where you need to be. Great variety of clothes, gear, firearms, ammo, crossbows and anything you need to have a good time in the great outdoors. The prices are competitive for the type of goods they sell. Top of the line all the to less expensive but value brands. Big public lot that is easy to enter and exit.

Customer service was top notch. The sales team was knowledgeable and friendly and helped me find…read moreeverything I was looking for. They made great suggestions and answered my questions completely without showing annoyance or impatience. Just terrific! They have gained a loyal customer!

One of the staff members with green hair was very rude. Did not seem happy at all to be there. Will…read morenot be going there again! Do not recommend going if you want a good and helpful shopping experience!!!

What can ya say? It's Bert's Surf Shop. Before there was Wings, there was Bert's. We went for the…read morenostalgia. Wish they'd had more vintage / retro tees - and more selections for women. Great customer service.

My salesperson very patiently measured 3 children's feet by computer, which was fun for them. There…read morewere no wide children's shoes for the child needing them, but they did have a wide woman's shoe. $160 is too much for someone starting to grow, though! I plan to go back for myself.

I can't say enough of this location! See Luke, extremely knowledgeable and kind! Luke took the…read moreextra time to listen and provide the guidance in selection! Luke takes pride in helping people! Worth stopping in!

I used to work at a much larger Anthropologie and must say this store is beautifully set up for the…read moresize of the store. The ladies were very kind and made sure to check up on every customer incase they needed help. It was very refreshing how they handled customer service. Great variety of clothing, home decor, and accessories. I was surprised to see their assortment of shoes laid out! Beautifully done.

Such a beautiful store! I needed a few new outfits and the ladies there were very helpful with…read morepulling tops for me to try on and getting me out of my comfort zone. I look forward to making a return visit!

Was waiting for this place to open. Always loved to wear sketchers for their comfort and decent…read moreprices. I got 2 pairs of Skechers 1 super light fly sports pair and 1 dressy / casual pair. Both are slip on and have the comfort foam soles. Got the 2nd pair for 50% with the 10% signup promo (just had to give my phone number to signup) $200 turned into $120 Also picked up $15 tang top $20 Tee shirt & $15 sweat shorts. Staff was really helpful, helped me with fittings and helped me look for what I needed from the shoes I was buying for. The manager I believe helped me and knew exactly what I was looking for. Store is clean, not a messy shoe department with boxes/debris in the isles. The selection was outstanding. Any kind of shoe/sandal/boot that you are looking for you will find it here and won't have to pay $100-200 a pair. Great Quality and great comfort. Love my new Skechers and will definitely be back. A+ Shoe store B+ clothing store (not a huge selection but I found what I wanted)

Came in hesitant, one due to some bad reviews on here and two, I always assumed Soma was more…read moreexpensive than Victoria Secret. After having my daughter, finding a bra I liked has been impossible unless it's Lululemon. And lulu sports bras don't always work under tank tops and dresses. I was greeted by Lisa and told the whole store (besides the underwear and one type of bra) was 40% off, ending today. I had already seen the prices of a few of their bras after I had came in and was pleasantly surprised they were a little cheaper then VS, and SUPER soft. Felt just like my "cloud" lulu bras. After planning on only getting one bra, I left with three that all fit me perfectly. Lisa helped me with sizes and wasn't overbearing. Very informative. As if I was working with family. She rang me through the register and signed me up to become a member so I could get the 40%. I'll definitely be back.

I purchased almost $200 worth of bras and parties in this store on 4/20/23 with the help of a…read morewonderful associate (receipt says her name is Lisa) and she is the reason for the additional star. BUT I took the underwear home and cut the tags off and washed them before wearing as any normal person would!! On 4/26,less than a week later, I went to put on one of the 10 pairs I had purchased and they tore at the leg opening. I live 40 minutes away but took them back that day and was treated horribly during the entire exchange (receipt says her name is Diana). She was condescending and proceeded to tell me they don't take back things without tags and I said well I cut the tags off and washed them and went to put on and they tore. She huffed and then went to find another pair as if I was the greatest inconvenience ever. And then as she does the exchange she continues on with her condescending tone and says (as if to make sure I never ever do this again...now mind you the stores product tore with normal use and I just drove 40 minutes one way to return them) that they will not take items back that don't have a tag but because it's defective she will. The whole episode was so off putting that I don't think I will ever return. It's a shame because my first encounter was so lovely and she was so helpful. This second lady shouldn't be working in retail if she feels the need to treat someone who obviously spent almost $200 just a few days earlier like that. Very disappointing.

One of the employees named Finn was extremely helpful, knowledgable and well mannered. He knew his…read moreway around the store and exactly where to find what I was looking for and ended up helping me make a better purchase. Thanks Finn!

About 3 weeks ago I ordered a shirt from West Marine. They said they would notify me when it came…read morein. After not hearing from them for 3 weeks I called. The peason said since it hadn't been picked up the order had been cancelled. She said it was at the store but she didn't know how to charge me for it,but would find out and call me within an hour. 4 hours later I called back and someone said they didn't know what to do, but I could call back the next day between 1:00 and 2:00 and his boss could help me. So I called the next day between 1 and 2 and was put on hold for 8 minutes before I gave up. How do they stay in business? This was in the Wilmington N.C. store.