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DICK'S Sporting Goods

2.5 (136 reviews)
Open • 9:00 am - 9:00 pm
Updated 2 weeks ago

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Shoe being returned

Less than a week after purchase, my son's new Croc broke when the strap came out of the shoe and tore the shoe. Given that it was less than a week old, we didn't think twice about going back to the store to return what appeared to be a defective shoe. Our last pair was purchased at Nordstrom and at the time we were wondering if there was a different line sold at Nordstrom that was more reliable since his last pair lasted at least a year. We went to the store to make the return and the store manager, Gil, happened to be the person to help us. When we asked to return the shoes, we were almost immediately confronted with claims that the shoes couldn't be a week old due to the wear on the soles. Gil got another pair of shoes and showed us and claimed that the wear on our shoes was not possible within a week. We asserted that the shoes were less than a week old. He insisted the wear was not possible in that timeframe. It certainly is. He showed another associate, who would've reported into him and asked "this wear looks significant, right?" I don't think I'd disagree with my boss and the associate did not disagree. When Gil was looking at the bottom of our shoe, he then asserted "These shoes are made in Indonesia, the ones we sell are made in China". We noticed the pair of shoes he brought up showed that the shoe was made in India, not China. He didn't change his demeanor once he saw the shoe he brought up was not made in China. Gil then insisted that the strap was ripped out and that was not a defect. He then showed the action of someone intentionally ripping a strap out of a shoe to damage it. He continued that the return policy clearly stated that any returns must be in like new condition and re-sellable and that was clear as day in the policy. I looked at the return policy on the receipt, and I said the return policy says returns accepted within 90 days, nothing about being re-sellable and in like new condition. He re-asserted that it was not a "defect" and that the strap was "ripped" out of the shoe. My son wore the shoe for less than a week. He did not intentionally rip anything. Gil eventually agreed to do an exchange, but was unwilling to allow us to make a return. Still trying to "win" and treat us like we were committing fraud. We are regular customers, we did not try to defraud anyone. We have bought a lot from Dicks over the years and this one experience has completely turned us off of the company. All over a $40 pair of shoes. (We a picture of the one shoe we still had as Gil was going to find a pair of shoes to prove that they were made in China, see attached) (I also included a picture of my daughter's shoe that is a year old, note the difference in wear) Don't buy shoes at Dick's

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15 years ago

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9 years ago

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19 years ago

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10 years ago

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10 years ago

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10 years ago

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12 years ago

Great variety of sporting goods! Good customer service for a large store. Nice variety of shoes, my go to place for work out gear.

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10 years ago

Great place to shop at!!! Tom the store manager is a great and kind person.

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9 years ago

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10 years ago

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10 years ago

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12 years ago

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12 years ago

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11 years ago

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19 years ago

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13 years ago

nice big store a lot of options at times it's hard to find a sales rep, when i did find them they were very polite and helpful though.

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Review Highlights - DICK'S Sporting Goods

“The bike tech, Nathan I think, insisted I stay and he said I was next.”

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Edgebrook Cycle

Edgebrook Cycle

3.2(98 reviews)
0.7 mi•Forest Glen
•$$$

I am so glad that a friend recommended this shop. I have been to many bike shops over the years and…read morehave often felt that the mechanics cannot break things down well into layman's terms. I am an amateur cycling enthusiast, not a pro, and a not a mechanic, but I want to feel like I know what is going on with my bike. I brought my triathlon bike to the shop last week and cannot say enough positive things about the mechanics there. Rob was knowledgeable, kind, and explained everything he was going to do on my bike (including tune-up, new tire, new tubes, new chain, new cassette, etc). He also assured me that he is experienced with triathlon bikes from having worked at triathlon shops previously. When I picked up my bike today, it looks like brand new. I can't wait to ride it again now that it has been fixed! Thanks so much to the staff, I can't wait to recommend you to everyone I know!

Edgebrook Cycle is a fantastic business! In this day and age of big box stores and online shopping…read moreI increasingly value and seek out brick and mortar stores that specialize in a specific product and as far as bicycle stores go, Edgebrook Cycle very much scratches that itch. Whether you're looking for a new bike, or getting a tune up on an old bike, or just seeking out an accessory, you will find exactly what you're looking for here. This is the type of place that is both organized and seemingly has everything you're looking for, it kinda feels like a bicycle shop from a movie (and it smells like brand new bicycle tires ). But most of all, after buying a new bike, getting a tune up on an old bike, and purchasing a few locks, I received a hand written thank you card with a sticker! That is the kind of gesture that buys permanent loyalty from this customer. My only quibble is that they should get stickers of their business logo since it's pretty dope looking.

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Edgebrook Cycle
Edgebrook Cycle - Store front. Very helpful employees even went out of his way to set up my bike rack for me. Big thanks

Store front. Very helpful employees even went out of his way to set up my bike rack for me. Big thanks

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Gunzo's Sports Center - Gunzo's River Forest: 7706 Madison Street

Gunzo's Sports Center

4.1(36 reviews)
2.6 mi
•$$

I really don't have the time to review places I get serviced at, but I really feel the need to give…read morethese guys props. I first came here to get some hockey skates for my 5 yo boy and was immediately impressed by the calm, caring demeanor that their staff showed towards my family and I, despite my 2yo doing as much collateral damage as possible. These guys get that not all customers are aficionados, and are adept at gauging your knowledge, then supplementing it without making you feel like an idiot. After taking my son skating more, I found that I really needed some new skates of my own. Despite not living anywhere near this store, I made the deliberate drive back here and picked up some skates for myself. Now, my feet are shaped like loafs of bread, so it took some trial and error. Conner was patient with me and spent the time to hunt for a specific skate that ultimately fit my lumps perfectly. I honestly didn't know that skates didn't need to be painful, I swear. On top of it all, they sharpened my boy's skates for free while I was waiting, as long as I promised not to talk about it. And I'm as good as my word!

I just wanted to share how much I appreciated the service & selection when I brought my 5 year old…read moreboy in for some new Hockey skates. I'll be back!

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Gunzo's Sports Center - Gunzo's Morton Grove: 6730 Dempster Street

Gunzo's Morton Grove: 6730 Dempster Street

Gunzo's Sports Center - Gunzo's Morton Grove: 6730 Dempster Street

Gunzo's Morton Grove: 6730 Dempster Street

Gunzo's Sports Center - Gunzo's Morton Grove: 6730 Dempster Street

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Gunzo's Morton Grove: 6730 Dempster Street

DICK'S Sporting Goods - sportswear - Updated October 2026

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