They answered every question that I had and didn't even get flustered with me asking so many…read morequestions. Everything that I ordered has been spot on! When I wanted the wrong product they ask why did I want that. They often would recommend something else (.usually cheaper, they are not in it sell something), because I made a mistake or a stupid request. They never made me feel like a fool, only encouraged me as I was learning fly fishing. They truly love fly fishing.

My nephew and I took a two day fly fishing course from Brian at Briarwood sporting club. Brian is…read morea walking encyclopedia of fly fishing. We learned a lot. But practice practice, practice. If you want to start up fly fishing, this is a place to go. I highly recommend MRO.

Ordered online. Great product and sale for a Patagonia nanopuff hoodie for 50% off. Shipped very…read morefast and arrived quickly. Support the mom and pop shop

Fantastic company for purchasing outdoor gear that I can't find in Southern California. Easy to…read morefind what I need at great prices. Shipping is fast. I haven't had to return anything so I can't comment on returns, but I can tell you customer service is very attentive. If you need gear to be able to function and keep you warm in sub zero and absolute zero temperatures or you need gear that won't fall apart during your next adventure, this is the one place where you'll find it all in one place. Shop early, because a lot of people already know about Everestgear.com

Nice shop. I have been to both the Heath and Obetz locations. I am not a fan of the "take a number"…read morebut it does keep the order. Busy place with a variety of sporting goods. I found a good sale on a firearm, went in and found exactly what I wanted, even got a free box of shells. Very knowledgeable staff and a great selection. I would purchase here again.

If you order online with the expectation of picking it up from the store, CALL TO ENSURE SOMEONE…read moreHAS IT IN HAND before you head over there. I ordered online and drove after work. Nobody had any idea, they looked around for it. Found what I purchased except it was the incorrect part number. I drove an hour home when got a message that it was ready for pick up. OK I drive back over again to pick item up and again, nobody has a clue. I like Vance's and they have some great deals but they lost a customer.

I had been looking to purchase a Ruger LCP custom for a few months. A lot of the retailers online…read morehave been sold out and I was on the wait list of 3 separate sites because I couldn't find them sold anywhere within my price range. I don't have the requisite attention span for any of those auction firearm sites, either, so I was starting to feel like I might be shiitake out of luck. But then, a google search while I was waiting at the laundromat revealed that Vance Outdoors had my model in stock! There was even a cursory guide to buying firearms via the Internet on the site itself, which was extremely helpful as I had never purchased a firearm before. Due to my general incompetence, I was still a bit confused. I called the Online Help number listed on the site. Usually when I call a store like this, I'm on hold for at least 10 minutes and there are about 5 "Let me transfer you"s. Not so with Vance Outdoor! They picked up on the second ring and got me to the right department within a minute. Having worked retail before, I am able to appreciate how insanely fast that is. Hot damn, Vance Outdoor! Greg from the internet team is phenomenal. He was able to answer all of my questions concerning the FFL transfer and give me some helpful tips about my purchase. He even followed up via email after my FFL got sent to the store. The whole transaction was quick and painless. I wish they had a location in my state :C

Had a great experience at Vance's yesterday. Everyone was helpful and friendly. Big selection to…read morechoose from and make comparisons. Prices are comparable or better than other stores. Will be back in the future!

They have a surprisingly great footwear selection here. Also, some really stylish and functional…read morewomens clothing. They carry all the usual brand suspects - Carhartt, North Face, Yeti, Coleman, Ugg, etc. What was lacking here was any kind of interaction/energy from the staff. They all seemed kind of bummed to be there. Very different vibe than REI, where there are community events and staffers willing to chat about gear.

I was at the grand opening of this store and it was lots of fun. The first customers received gift…read morecards with various amounts. We were able to take part in their geocaching and every station you received a small gift. The employees were nice and ready to help. If you are an outdoor enthusiast this is the place for you. The store is divided into different sections depending on what you are looking for. The fishing department has more poles that I have ever seen. If you need a bike they have tons of them. The outerwear is very colorful and a array of styles. Also, they have a rock climbing wall. The outside had lots of vendors for the different brands that they carry. They also had games that you can play to win prizes. Plenty of games for the kids to play. Also, there was a live band playing . I feel like this store pulled out all the stops. I say it is a winner looking forward to going back.

Eddie Bauer is a retail-store chain that has hundreds of locations across the country and sells…read moremerchandise such as clothing, footwear, accessories, home linens, and outdoor gear. It has a couple of fulfillment and customer service centers in the Columbus area, including this one. For years I have been a customer of Eddie Bauer. For previous purchases, I experienced no problems. With my most recent purchase, however, the business mailed me another customer's five shirts and packing slip (with the other person's order number, name, mailing address, email address, and partial credit card number). The package had a label with my name and address on it, so Eddie Bauer and not USPS made the mistake. Eddie Bauer mailed me zero of the shirts that I had ordered. I spent about 30 minutes chatting with a customer-service bot and then an employee to try to obtain a prepaid return label for the other customer's shirts and a full refund for my shirts. I would have preferred that the chat be much shorter. The employee said that I should receive both the return label and full refund in 72 hours. I did receive the refund but not the return label. Weeks later the other customer emailed me that they had received my shirts and packing slip, and we will now spend our personal money to ship each other's shirts. Geesh!

This was my goto store for several years, as I was a fan of the quality, style and amazing return…read morepolicy. Alas, the return policy is no more, having degraded from "lifetime" to "one year", with caveats. I'm sure this change reflects customer abuse of the previous system, so I don't really blame the company; however, it does make them less compelling. My real issue is with an order I just placed. I ordered a pair of fleece-lined winter pants, which arrived today. I pulled them out of the bag, pulled them on and immediately noticed a smell - a combination of strong perfume and, well, someone. It seems that I got a used pair of pants. Likely, someone just tried them on and they were reshelved, somewhere, or, perhaps they are a previous return via mail. Who knows? What I do know is that when I pay these kind of prices for clothing, I expect to be the first to wear them - failing that, someone could at least give them a sniff before reshelving them for resale. If I wasn't allergic to whatever the hell the previous wearer bathed in, and was not currently developing a rash along one quad, I may not be so miffed. But, here we are. Customer service was friendly, but difficult to understand, once we went off the normal script. I am left sending them back, and hoping the replacement is more sterile. One more incident like this and I'll be looking for a new company top purchase from.

Skronny pale kid with blonde curly , kind of short like a buzzcut hair with a perm, was not very…read morehelpful. He would not open the fitting rooms for me. He also would not let me test try the kayaks or hold my golf tournament there. Please let him take responsibility for his poor actions.

THIS IS A REAL REVIEW. Today I purchased a Kayak from this Dicks in Heath, OH. It was one there…read more$299 ones. The gentleman helping me pick it out was amazing! He made the process quick and easy. I asked him does this Dicks do a military discount..he says of course. 10 percent. I didnt know. I was surprised. So I'm like great show him my Military ID card. I go up to the cashier and I never been so disappointed in my life. The female cashier told the guy who helped me literally in front of me that she didnt care about the military and didnt give me the 10 percent discount. He was pretty upset. If it wasnt for my mother standing next to me I Would have cussed her the f#@! Out in front of everyone. I been deployed 8 times. For this to happen its incredibly hurtful. Thank you dicks for supporting this lady cashier!

Boy did we just have the best sandwiches! Went to help a family member out and decided ro stop…read moreAdventure Pro Outdoors - Hocking Hills Ohio for lunch, so glad we did. Definitely planning our summer and adventures. They rent sling shots, rafting trips, cabins, side by side fun. Look them up and figure out your summer adventures. Can't wait We had the Rueben sandwich and Turkey club, both excellent. Employees were welcoming and southern hospitality friendly. Highly recommend.

We rented a slingshot from here, the facility is nice, staff was kind, but checking in was kind of…read moreall over the place. There is a sign for slingshot check ins so we head to that area but no one came to the desk for a while. Finally someone saw us and it was roughly 10 mins to get checked in. I think it's an awesome place just needs more organization. We rented for 4 total hours which was roughly $350 with insurance and taxes. We unfortunately did not use it the whole time due to weather we had it out 2 1/2hr and there is no refund for weather or bringing it in early.