Ordered online. Great product and sale for a Patagonia nanopuff hoodie for 50% off. Shipped very…read morefast and arrived quickly. Support the mom and pop shop

Fantastic company for purchasing outdoor gear that I can't find in Southern California. Easy to…read morefind what I need at great prices. Shipping is fast. I haven't had to return anything so I can't comment on returns, but I can tell you customer service is very attentive. If you need gear to be able to function and keep you warm in sub zero and absolute zero temperatures or you need gear that won't fall apart during your next adventure, this is the one place where you'll find it all in one place. Shop early, because a lot of people already know about Everestgear.com

Amazing help from Patrick; He was very patient and knowledgeable when helping us select our items…read more Shout out to Aurora, she was very kind and helped price check when checking out!

always a pleasant experience when I've been here. they're obviously not going to play games or…read moresuffer ignorance as they sell federally regulated merchandise. if you come in respectful and follow legal procedures, you'll be very pleased with your visit.

After looking 5+years and working with the same local dealer we decided now was the time for our…read morenew boat! Unfortunately that dealer thought we were suckers and would buy whatever "deal" they handed us. They flat out lied about prices and "cutting commissions" just for us. We almost gave in, then decided maybe this just wasn't our year. Then we found Vance's. What an amazing experience!! We spoke with Scott and Trey over email and phone calls and they were so incredibly nice! They are 3 hours from us, so we didn't want any surprises. They were detailed and informative every step of the way. We bought our boat, sight unseen and headed out to pick her up. But there were surprises....Mark and Hunter! My goodness....such incredible people! We had a small hiccup with our trailer but everything came out perfectly. Hunter made us feel as if we were family and helped us get all our necessary gear for our first ever boat. Mark!! How we wish we could have brought him home for private lessons (and a day on the lake! )! He took us out on Buckeye Lake and introduced us to our new boat, no rush, took whatever time we needed. The one thing about all 4 of the men we worked with is that no one made us feel stupid for knowing very little about boating. They answered every question without judgement. I wish they were closer, they were a wealth of information and felt like friends we've known forever by the time we left. Thank you Scott, Trey, Hunter and Mark for all of your help and your excellent service. We hope to someday see you all again. Steve and Natasha Schwartz

Had a great experience at Vance's yesterday. Everyone was helpful and friendly. Big selection to…read morechoose from and make comparisons. Prices are comparable or better than other stores. Will be back in the future!

They have a surprisingly great footwear selection here. Also, some really stylish and functional…read morewomens clothing. They carry all the usual brand suspects - Carhartt, North Face, Yeti, Coleman, Ugg, etc. What was lacking here was any kind of interaction/energy from the staff. They all seemed kind of bummed to be there. Very different vibe than REI, where there are community events and staffers willing to chat about gear.

I was at the grand opening of this store and it was lots of fun. The first customers received gift…read morecards with various amounts. We were able to take part in their geocaching and every station you received a small gift. The employees were nice and ready to help. If you are an outdoor enthusiast this is the place for you. The store is divided into different sections depending on what you are looking for. The fishing department has more poles that I have ever seen. If you need a bike they have tons of them. The outerwear is very colorful and a array of styles. Also, they have a rock climbing wall. The outside had lots of vendors for the different brands that they carry. They also had games that you can play to win prizes. Plenty of games for the kids to play. Also, there was a live band playing . I feel like this store pulled out all the stops. I say it is a winner looking forward to going back.

Eddie Bauer is a retail-store chain that has hundreds of locations across the country and sells…read moremerchandise such as clothing, footwear, accessories, home linens, and outdoor gear. It has a couple of fulfillment and customer service centers in the Columbus area, including this one. For years I have been a customer of Eddie Bauer. For previous purchases, I experienced no problems. With my most recent purchase, however, the business mailed me another customer's five shirts and packing slip (with the other person's order number, name, mailing address, email address, and partial credit card number). The package had a label with my name and address on it, so Eddie Bauer and not USPS made the mistake. Eddie Bauer mailed me zero of the shirts that I had ordered. I spent about 30 minutes chatting with a customer-service bot and then an employee to try to obtain a prepaid return label for the other customer's shirts and a full refund for my shirts. I would have preferred that the chat be much shorter. The employee said that I should receive both the return label and full refund in 72 hours. I did receive the refund but not the return label. Weeks later the other customer emailed me that they had received my shirts and packing slip, and we will now spend our personal money to ship each other's shirts. Geesh!

This was my goto store for several years, as I was a fan of the quality, style and amazing return…read morepolicy. Alas, the return policy is no more, having degraded from "lifetime" to "one year", with caveats. I'm sure this change reflects customer abuse of the previous system, so I don't really blame the company; however, it does make them less compelling. My real issue is with an order I just placed. I ordered a pair of fleece-lined winter pants, which arrived today. I pulled them out of the bag, pulled them on and immediately noticed a smell - a combination of strong perfume and, well, someone. It seems that I got a used pair of pants. Likely, someone just tried them on and they were reshelved, somewhere, or, perhaps they are a previous return via mail. Who knows? What I do know is that when I pay these kind of prices for clothing, I expect to be the first to wear them - failing that, someone could at least give them a sniff before reshelving them for resale. If I wasn't allergic to whatever the hell the previous wearer bathed in, and was not currently developing a rash along one quad, I may not be so miffed. But, here we are. Customer service was friendly, but difficult to understand, once we went off the normal script. I am left sending them back, and hoping the replacement is more sterile. One more incident like this and I'll be looking for a new company top purchase from.

Skronny pale kid with blonde curly , kind of short like a buzzcut hair with a perm, was not very…read morehelpful. He would not open the fitting rooms for me. He also would not let me test try the kayaks or hold my golf tournament there. Please let him take responsibility for his poor actions.

THIS IS A REAL REVIEW. Today I purchased a Kayak from this Dicks in Heath, OH. It was one there…read more$299 ones. The gentleman helping me pick it out was amazing! He made the process quick and easy. I asked him does this Dicks do a military discount..he says of course. 10 percent. I didnt know. I was surprised. So I'm like great show him my Military ID card. I go up to the cashier and I never been so disappointed in my life. The female cashier told the guy who helped me literally in front of me that she didnt care about the military and didnt give me the 10 percent discount. He was pretty upset. If it wasnt for my mother standing next to me I Would have cussed her the f#@! Out in front of everyone. I been deployed 8 times. For this to happen its incredibly hurtful. Thank you dicks for supporting this lady cashier!