Terrible staff!! Rude people with no knowledge of sports and they are all super young! Will never come back! Spent tons of money and didnt want to honor a rewards coupon! ! read more

I came in today to peruse the fitness trackers, specifically the FitBit. For Black Friday a lot of different stores were running deals so I was looking around to see who had the best prices. Cassie approached me and asked if I had any questions and was very knowledgable. She helped me understand the different features and benefits of not only the Fitbit, but of all the different fitness trackers. She was incredibly friendly and knowledgable. She should get a promotion. If all of the employees here were like her I have no doubt they would have a perfect five star rating! read more

Okay, I was so "blown away" by the customer service experience I received, I just had to write about Tylan in the Shoe Department at this particular Dick's location at Galleria Mall!! I called first before coming down and over the phone I could hear how much Tylan wanted to help me! I wasn't going to come down the day I called but, decided because I had the day off from work, why not? When I got there, I knew it was him and I introduced myself and reminded him of our conversation. He set off straight to work in helping me to find a work shoe that would accommodate my foot type, issues, etc., While we could not find the right shoe, I was still impressed by what lengths he was willing to go to assist me. After we concluded, I requested to speak with the store manager and let them know just how impressed I was with this young, energetic super-star customer service rep he had! Turns out the store manager, whose name is Kyle was just as AMAZING as Tylan! Yes, customer service in Vegas has become a "dying art" but, at this particular Dick's Sporting Good Store it has definitely MADE A COME BACK! Thank you, Tylan for outstanding customer service!!! You've got a fan for life!! read more

I'm only giving 2 stars because of prior adequate experience while in there. I went in and got a pair of Nike running shoes. While checking out the lady says O your wearing your shoes out. I said no. She laughed and said okay. Got home went to wear them and noticed they had been used. Like a lot I hadn't had my glasses with me so I couldn't tell. I go back 2 hours later, same lady as cashier as I'm walking up she shakes her finger at me and stats o no I'm closed. Not a hi or nothing. The cashier supervisor was there I tell him how did she miss this used shoe and he proceeds to tell me they do that all the time. That I'm going to wear them anyways. Really come on. read more

I love the guys at the gun counter here. Always helpful and have hooked me up when I.needed ammo. Low selection of ammo but what they have is reasonably priced. read more

Customer service goes a long way...and unfortunately we got none! Though it looks like they have a decent assortment.. not one time have I ever been greeted ,asked if I needed any thing nor a simple "have a nice day" came during our 40 minutes browsing the store. That's unfortunate read more

Dicks is one of my favorite places to buy my running shoes and gear. I love their mailer coupons and usually will wait for them to come before I shop. I usually am able to save $25-$30 on my shoes, which means I can buy other gear. Their prices are very competitive and the store is beautiful. read more

Definitely going to pass on this place ! Store was understaffed and and waited ten minutes at cash register to pay !

Stopped in here to return an item I purchased on-line. Painless process...If the downstairs registers are backed up go upstairs by the mall entrance for faster service. On the way in it seemed like they now have a greeter. With all the people entering the store he only said "hello" to my husband. Or maybe he was just impressed with his beautiful white hair. Anyway, they did not have an UA item that I wanted. It seems like it's mostly kids working in here. How much knowledge do you expect them to have? Also, probably a high turn over of employees. read more

Came here looking for shoes after failing to find anything worthwhile in the rest of the mall, but was highly disappointed to see mostly Nikes (which I can't wear) and a very limited selection of other brands, none of which even piqued my interest enough to try on. Went to check out the hiking shoes/boots since the regular shoes weren't there and was equally disappointed to find a minimal selection in limited sizes. Normally I'd give this place a 1 star rating for this, but this isn't their only department and I have to say the rest of this store is generally well stocked, the customer service is amazing, and the selection of non-shoe merchandise is generally well priced and readily available in multiple sizes. If they could get a better shoe selection for those of us with wider feet, this would easily be a 5 star instead of a 3 star, but they really failed to fill the gap that Sports Authority and Sport Chalet left behind when they closed last year. (I deducted 2 stars since they've had well over a year for their management to get with their distribution centers and fix this problem) read more

Came in looking for some Vibram Five Fingers. As stated in a previous log no employees jumped at the chance to and assist me. However, when I cornered one she did direct me up the road to where I could find some. I appreciated that. read more

Went there with my daughter to purchase softball uniform pants. Asked where they were and one employee pointed in the direction as to where I could find some while the other four behind the counter chatted away. We wandered around a bit before finding them. Five employers totaled and not one came over to give assistance. When we needed a dressing room again given a direction and pointed to the area it was located. With Sports Authority gone looks like Big Five gets our business. read more

I had decided to stop my patronage to any store selling deadly assault weapons to young people. Thank you for stepping forward to be hopefully one of the first responsible stores to remove such guns from your shelves. I will be back in your aisles shopping as a responsible American. Your American flag should fly higher today as you just showed great bravery in the face of ugly public opinion. read more

Terrible company. Poor customer service who are not friendly. Poor selection and messy. Terrible politics. I will never ever buy here again.

Very large store with a lot of options for different sports but not as much stock or knowledgeable staff as you would expect. I went in to compare some prices on weight lifting and boxing equipment and to also pick up a few things but was left a little disappointed on the amount of equipment available and how little knowledge the staff had about the equipment. After having 2 associates call over 2 different associates to answer my questions i was left standing with a bit of wasted time and no answer other then we don't carry it, sorry. Funny thing is i was asking for a speed bag holder bracket and ended up seeing it on my way out of this section after the associates left. I looked past it twice and felt foolish that i missed it but whats worse is 2 of the guys that were brought over to help me new what i wanted and just said oh, sorry we don't carry that. Didn't even look just told me they don't carry it and left. No hey they might carry it here or we might be able to look to see if we can order it, just a nope, to bad. Last time i checked you work in customer service, how bout smiling and acting like you care about trying to be helpful. read more

My first and last visit. No customer service at all. Giant store with only 2 1/2employees. I asked someone to help us by the football section and she said she will send someone. 10 mins later and no one came. We finally found the right football pads for our kid. The pads were on sale on their website and they won't even match the price. Place is a joke. Should be no Star at all. read more

5 stars for a sales associate named Bert who helped my boyfriend out in the shoe dept. He gave us plenty of helpful information on shoes! Have any question on shoes? Go to Bert! read more

Great customer service ! I went in about 30 minites before closing on a weekend ! Keep it up guys.

Pretty cool place. Prices are a bit high compared to other stores, but they do have a huge selection so you will find what you are looking for. read more

My teenage daughter ordered a punching bag and stand for her BF before Christmas. It's a very long story that involves taking the punching bag back to the Galleria mall twice (which defeated The purpose of having the heavy item delivered in the first place) and now it is January 9, 2017 and we are still without the Christmas gift. We have the stand but not the bag and not only that but she had to re-order it and it cost her more money the second time. They would not offer any compensation for all of this hassle. Worst customer service center ever! read more

Just wanted to comment on the Thanksgiving nightmare. This store manager was rude. After standing in line forever to check you I asked an associate to ask for a manager. You see with 100 people in line he had 1 yes 1 person on the row of 4 open registers. When I asked why there was no other checkers he made a really rude comment to me. He got a response of what you didn't think you would need more then one checker on today REALLY? In his defense he did add more people when everyone laughed at him. read more

Thank you Dicks for my sons rocking Cleats, took no time to come and he was very happy :)

Dropped my mountain bike off for a tune up and they did a great job that exceeded the ability of the best bike techs at a nearby big box store. They have a great clean indoor area to work on the bikes right in front of the models that are for sale whereas the other stores typically use back patios that lack AC, carpet padding and are covered in dust. read more