Owner of an independent Napa Auto Parts store. They did the repair on the local Carter Lumber Trucks. The last time work was done I was not paid for the parts. Ive called and talked to multiple people and still no payment. $300.00 isnt going to break me but not a very good way to do business Marty Huntley Owner Huntley Auto Supply read more

A terrible experience - communication failed as well as follow through of actual work done. Would advise against bringing your fleet to this company. Our vehicle left with more issues than what we brought it in for - and yet they spent 10+ hours of labor on it! read more

DO NOT, DO NOT, DO NOT HAVE YOUR TRUCK SERVICED HERE!!!!! Have your wife try to fix it first, she'll probably do a better job. I wish there was a Zero stars, because they don't even deserve one star. I don't like to complain or have time to complain, but it is essential that other customers know what they are not getting by going here to have their semi serviced. We were told our truck would be looked at on Tuesday. We dropped it off on Sunday, so they would have it. Then when we called on Tuesday for the diagnosis they told us the truck would not be looked at until Friday. On friday when we called they told us that now it wouldn't be looked at until the following Friday, 10 days after it was supposed to be looked at. That Friday we called at 4:10, because apparently they don't call you to tell you what they find, and was told that the guy that looked at it, (who wasn't even in at 9 am that morning-nobody answered the phone), was already gone for the day and did not leave any written documentation or note anywhere stating what was wrong with the truck, so we would have to call back on Monday to find out. So.....now we call on Monday and are told what needs to be done (injector cups need be replaced-which we really knew when we dropped it off), but they want an additional 7 hours of labor to take the head off. The head does not need to be taken off, verified by two repair shops. This is the most unprofessional, unorganized, mismanaged place I have ever seen. I guess when you gouge customers after leaving them to hang out to dry, customer service and your reputation doesn't matter. read more