Nobody likes having to take their car in to the shop, but these guys make it as convenient as…read morepossible. I have purchased several Hondas here and always have my car serviced at Penske, too. Ultimately, the process of buying a car is just not fun. It takes a long time, there's a lot of waiting, and heavy decisions to be made. But they make it as smooth and painless as possible. I've seen Hebert and Cody, both a handful of times--and they're awesome! While they could easily take advantage of a girl who doesn't know what she wants, I feel like they look out for me and genuinely try to get the best deal. Last time, one of the salespeople gave me advice that saved me probably $100/month on my car payment. When I'm ready to buy a new car, this will undoubtedly be the only stop I make. The service department treats my car like a baby. They always keep me informed, prices are reasonable, and they are knowledgeable and efficient. I've had particularly great service from Brandon. Like I said--getting your car serviced is not fun, but they keep the waiting area clean and well stocked with complimentary coffee, water, and snacks. The waiting area is also quiet and reasonably comfortable. I honestly wouldn't even consider taking my car somewhere else unless it was an emergency.

Noticed that I had a headlight out last night and wanted to get it replaced immediately! I called…read morePenske to see if I needed an appointment and the friendly gentleman I spoke with informed me that I could just stop by. So after I got off work I popped in to get my light replaced. Andrew assisted me once I pulled into the bay. He was friendly and professional. He had assistance from another team member since I opted to have both headlights replaced. My service from Penske is always great, but this time it was quick and efficient... so quick I didn't even have to get out of the car this time. I highly recommend Penske if you own a Honda and need any service completed.

Quality service department…read more The only reason they are four instead of five stars is because the service department has that all too common attitude of "I have been working here 30 years and you haven't." Honestly, I can understand that attitude. The guy has been there 30 years, knows the vehicles inside and out, and has to interact every day with idiots who don't know an alternator from a disc brake. And he's supposed to do it with a smile on his face while treating the idiots like respectable human beings. Tough job. Still four stars and I can recommend.

The worst experience Ive ever had at a dealership. The financing guy and those in the title…read moredepartment gave us the wrong instructions on a titling issue. They hounded us to get it fixed while telling us the wrong things to do. My wife and I (with two small kids we need to tote around) still have not been able to register 9 months in to our lease! Eventually this place was taken to court for selling our trade in without getting the title fixed. AJ Roush and Steve Reynolds offered no help, knowing all of this took place. They showed zero remorse and even held my registration up longer by not giving my wife and I the basic docs until we drove 45 minutes there and back to Westfield to pay a tax. Never do business with this company. I look forward to my lease being over so I can get away from this place. I will never do business with them again.

My husband purchased a new Chevy truck in August of 2019, and was re-ended a month later. Sadly GM…read morewas on strike so the truck was not repaired until November of 2019. The repair was done at Penske Collision. 2 weeks ago, he noticed some rust around the wheel well where the repair was done. I took the truck in to Penske last Friday 4/3/26, along with all of the paperwork from the repair, to ask about what can be done to fix the rust. The asked if they could keep the truck and made the repairs in less than a week! No charge! We are very happy they stood by original work and repaired the rust. Shout out to Taz who was awesome!

I truly appreciate the quick turn-around in getting my car fixed. Brock was adequately responsive…read moreas well as pro-active with updates. One thing that I was not pleased with was that my car was parked out in the parking lot for most of the day and was not locked. I only happen to notice it through the app on my phone. I hate to think what might have happened if it had been left unlocked all night. Another thing that I feel should have been done better was putting the items in my trunk back to the way they were. As it was, my trunk looked like it had been ransacked to get to the spare tire tools to get my tire off. Not huge deal but when it comes to overall customer satisfaction and positive lasting impressions, details matter. Although I hope I never have to, I would bring my car back here over any local collision companies near where I live.

As always my place takes very good cause of my TaZaFaith auto needs!!!…read more The fellas are running IT today!!! My Auto Mechanic Familia!!!

I started going to Auto Express Vale back in 2016 when I had my Dodge journey! They were always so…read morekind and helpful when coming in! As a lady they didn't treat me any different when it came to car talk. I love that family feel as well! Fast forward to 2024 my boyfriend and I share a car so it's important that maintenance is consistent! With that being said maintenance be expensive. Luckily Auto Express Vale has been the best affordable option for services such as breaks! My boyfriend is very particular with his car so when I recommend them he was hesitant. He's gone there multiple times now and so that says a lot! They don't try to force you into any additional services! They get you in for what you want and will educate you but nothing is pitched to you and I like that!

Alan was wonderful to work with. We kept him past his normal hours and he never made us feel…read morerushed. With 6pm closing times we found it hard with work to get there but he always stayed. He helped us negotiate a good deal on our new used car and get a fair deal for our trade in. I wish the sales manager would have come out and introduced himself and worked with Alan and us to save some back and forth time. Zachary in the finance department was also very friendly and knowledgeable in helping us finish the process. We did end up adding on the warranty thanks to Zachary helping us see the value. We were very happy with the service and purchase of our new car. We would highly recommend Alan and the Ed Martin Nissan dealership.

Destiny was incredibly helpful. We ended up at the dealership due to issues with our 2022…read morePathfinder. The service center had closed for the evening, but she stayed late, and set us up with a service rental, that she also cleaned for us. The administrative assistant at the front desk was also kind and helpful. When we are ready for a new vehicle we will head to Ed Martin.

Stopped by for a quick diagnostic, and the team was super helpful! They figured out the issue fast…read moreand got me the info I needed. I feel like going into auto shops and dealing with car (anything) can be a little daunting but they made the experience quite seamless. I really appreciate the speedy and friendly service. I'll be back in the future when necessary!

Let me tell you they need more salesman like Quincy very knowledgeable about vehicles and treats…read moreyou like a customer amazing service keep up the great additud.