Really happy with my purchase. Having a baby is stressful but to find everything we needed in one…read morestore - at fantastic prices was a huge relief for my wife and I. The store is really big, the selection is great and service is super friendly. We were able to envision our nursery with the sales rep and she worked with us and answered all our questions until we got exactly what we envisioned. Look forward to shopping here for our future kids.

Friendly staff and furniture delivered and installed for me. Very happy with my purchase and…read morenursery. Also a good value for my whole set. Shop small business, you won't be disappointed.

I'd never heard of this store before, my husband found it online. They have a few locations in the…read moreGTA. They have a larger selection of items compared Babies R Us. Especially for strollers, furniture and baby care products. The store is spacious, clean and well organized. It was nice to browse around in. We had a few rushed purchases here. The baby came earlier than expected and we couldn't wait a day for shipping! I was happy we were able to pick up our stroller and car seat in the nick of time. The prices were a bit higher than average, so we still look at other options for better discounts and sales. The staff at this store were okay, I recommend reserving your items online. Overall, great store with a wide selection of products and useful website!

In short this store sold a damaged product. Avoid this store…read more I had purchased some items for my baby on January 14 and baby was born on January 17 and I got discharged from hospital on January 19 and upon testing I came to know that the bottle warmer which I bought from them isn't working and the next day on January 20, I went to store in the hope either they might exchange or give me a store credit, plus there were some more items I wanted to purchase from them. They bluntly denied any sort of reimbursement and wanted me to contact the manufacturer who is a a US based company (still haven't figured out how to contact them) After experiencing the level of customer service they are giving I changed my decision of buying anymore. I strongly suggest to avoid this store.

I love the selection and service I receive at Cradle & Co. I found a 1 piece tuxedo for my infant…read moreson, for a wedding, which was so soft, was was able to nap in it AND look amazing in pics. They also have fantastic sales all the time, which they advertise on both Facebook and Instagram, so i'm always up to date. Let's also talk about the fashion... my kids have never looked better!

From the owner: Warm and welcoming local boutique and baby registry, offering a one-stop-shop for everything…read morebaby-related. From high chairs & strollers, to clothes & carriers.

What blew me away about this store was the incredible service and knowledge of the staff there…read more They installed our car seat perfectly, they helped us pick out a stroller and they are always so accommodating. The store has lots of great items and good prices too! Worth a look. The only thing I would change about the store is the name. I'm in that area all the time and I had no idea that was a baby store until I saw it online.

This is a huge store with a massive variety of baby safety supplies but I found the policies of the…read morestore to be ridiculous. I purchased a childs rear-view safety mirror, walk to my car, was gone all of 30 seconds and came back into return it as it's view radius was very shallow. I told the woman I had to return it and she (seemed to, could have been her personality though) snapped at me, saying no returns, only store credit or exchanges. She continued to point out that it's is on the receipt (which is pointless after you've bought the item) and reached over the counter and pointed to some area at the bottom of the counter where a sign was. When I asked her why have this policy she said "It's always been that way" ..not helpful. Tip to the store: if you have this abnormal policy, you should verbally warn your customers before their purchase, not after. It gives the impression, you are desperate to sell your stuff and can't afford to give our money back even if we are not happy with your item. Bad customer service. Tip to buyers: Don't buy if you are unsure.

We know this store from the Baby Show in Oct 2018. We made many visits afterwards…read more Most of their sales associates are friendly. As first time parents, we have so many questions about baby products, and they answer our questions patiently. They also gave us tips, which help us to finalize our decision of our purchase. I love their stroller section!!! They have so many different strollers to choose from, and we can try them all :-D We bought our Peg Parago Stroller, 4-in-1 convertible crib and dresser, and many other small baby items from them. When we picked up our Peg Parago Stroller from their warehouse (which is located at the back from their store). Their staff found out the the stroller box has some dents, and he immediately find another box for us :-D

Shady.... Worst company I ever dealt with. I bought a mini crib on December 15, 2024. It says FREE…read moreshipping when checking out. 4 days later they send me an email saying it's $70+ tax for shipping. I contacted them and they say it's in their shipping policy. I was so mad that it wasn't displayed, I felt like they were ripping me off, by putting me on the spot. I refused to pay for the shipping and had my daughter and husband go pick it up.... 45 min drive. The service was slow and brutal and the people there were rude and had bad attitude. I will never use this company again.., I don't trust them or like their cheap shady practices... My order was DBB254416

Can someone tell me where they have the stuff in storage now because Google says the store is…read moreclosed! I have purchased 2 chairs, a crib and another item thst id like to take home. I've been calling the number and no answer

Worst customer service I have ever experienced -- avoid this chair and this brand…read more This has been an unbelievably frustrating experience from start to finish. I purchased the Concord Ellis swivel glider from Walmart, and when the chair began having issues just over a year later (about 15 months old), Walmart immediately refused to help because it was outside the return window. Dealing with Concord directly has been even worse. Their customer service is practically nonexistent. I sent three emails, submitted their online form multiple times, and called their phone number at least 15 times. Their phone line has no voicemail, no call-back option, and no way to be redirected. It feels intentionally difficult to reach anyone. When I finally got through to a representative, I was told the only way they would help is if I brought the chair to them (near Toronto). This is completely unreasonable. The chair was delivered to my home, I live near Ottawa, and I am a single mother who does not drive. Transporting a large glider several hours away is impossible. To make matters worse, the representative actually said to me that "it's not a $3,000 chair, it's a $400 chair," implying that poor quality and terrible customer service should be expected at this price point. That comment was dismissive, insulting, and completely unacceptable -- especially for a baby product. I was vaguely told that a replacement mechanism might be shipped to me, but there is no timeline, no confirmation, and no accountability. Realistically, if anything even arrives, it will likely be weeks away -- if it happens at all. In the meantime, I'm left with an unusable chair that I relied on daily with my child. The customer service representative wanted me to get off the phone as quickly as possible, and I had to gently remind them to take down my name email address and phone number so that they could actually get back to me with a solution that they're able to offer. Between Walmart washing their hands of the issue and Concord making it nearly impossible to get support, I feel completely stuck. This product is just over a year old and already failing, and the company clearly does not stand behind what they sell. Save yourself the stress and do not buy this chair. If something goes wrong, you will be on your own.

I haven't bought anything yet from this store but we are definitely coming back to get the crib,…read moremattress and a bunch of other things. The warehouse is located in Vaughan. When you step in, all you see are cribs. Kept researching cribs around the city for a crib that was chemical free and safe for our kid while keeping within our budget. We may potentially be purchasing the crib here. The one I want is only $230 CAD and made with solid beech wood. It's also good for small space living. Owner Adam told me the ones with the headboard were not from solid wood and were made with pressed wood. Certifications for the cribs are available for viewing. The organic mattress looks very promising as the price was lower than others I had seen. I also want the 100% cotton chevon bedding set $90, along with the organic waterproof mattress cover $25 or 2 for $40! Going to be splitting this with a friend later. Cannot wait to be back on my next visit to purchase everything. Giving a 4 star for now. I did feel Adam was a bit rushed on the phone but nicer in person. Call before you go especially on weekends as the hours vary. The times are a bit odd as they close at 4:30pm weekdays. Most people are still at work then.

Love this place!! Got my little nephew some of the world's cutest outfits in here…read more They do a great thing where you get these Gym bucks and so earn rewards as well as going a gift receipt so if I got the size wrong they would fix it for me. The staff were super helpful. I don't have kids so they really helped me out in choosing stuff for the little guy. Brilliant shop!

Bottom line is, one staff member was plain rude, the others were unhelpful! First and last time I'm…read moreselling clothes to "Once upon a Child". I went to the store 2 days ago to sell some toys and new to nearly new clothes. When I first walked in, I was plain ignored. Absolutely no hello, welcome to the store. Then after 2 min. or so one associate glanced at me and finally asked: "Are you here to sell?". I had 3 bags in my hands! When I answered, her reply was: "It's a long wait. 1 hour!" When I said that I called before coming in, saying it was my first time selling clothes and asked about procedures, I was not told that the wait time is this long. She snapped back at me that it's first come, first serve and 3 more people just came in before me. Then she simply turned back to the computer. There were a lot of customers and since I don't know the procedure I thought I needed to wait. Well, 3 min. later she glanced at me again and said with a surprise:"Oh, you decided to wait? Then fill out a form". What form, where? She was too busy to talk with me any further, so I had to figure out which form and basically observe other customers to find out about tags with your name that you have to put on every bag. Then I was ignored for another 8 or so min. until finally I asked another lady and she let me know that I could just leave the bags and come back in 1 hour. But it must be 1-1.5 hours, because it's same day service, I was told. In 1 hr, I've received less then an average of $1.5 dollars per item that were new to almost new condition! I just got the money back for gas that I've spend driving back and forth to this place, oh, and terrible service!!! It would've been nice for at least one of three ladies to look up at customers and say something along the lines of "I'll be with you in a minute"!

I came in and asked if they can take the clothes I am selling and they turned it away and said it's…read moreclosed for the day it was around noon time and since that day I called EVERYDAY to ask if their counter is open for two weeks and they always said IT'S CLOSED FOR THE DAY and come or call tomorrow! At random times! I am asking for their names and they would not tell me so I can keep track! I am so done with this location I will just drive through a different location than going to this one SAVE YOUR TIME PEOPLE! People here are rude and won't even bother helping you when you try to buy stuff. When it comes to their clothes why do they accept stuff that are just not usable anymore? AVOID THIS LOCATION! SAVE YOUR TIME DRIVE SOMEWHERE ELSE. HIRE NICER AND BETTER EMPLOYEES!