- I bought my wedding dress, shoes and veil at rosa Clara. Unfortunately one of the shoes broke…read moreduring the wedding, and when I complained they implied I did it on purpose just to get the money back and sent me off! I even had the photographers as witnesses, who were there when the heel broke. I am appalled and 100% advise against trusting this brand on such a special occasion as your wedding.

Thank you so much for taking such good care of my daughter! She lives in Europe and I'm in America…read more Because wedding dresses can take months to find and order we agreed she should buy her dress there and bring it home. She visited several other shops and found the dress of her dreams with you. As mother of the bride I was disappointed not to be there with her and felt bad she was going alone! She had a beautiful experience and she found just what she was looking for. Thank you a million times!

I returned a dress within the return time frame and was told I would receive a refund. They…read moreconfirmed reception of the return and asked for my bank details for the refund. Then they disappeared and never responded to any of my emails in French or English. I never received my refund and it has been years now.

Returned dress but wouldn't provide refund. I'm not the only person this has happened to. Avoid.read more

I stumbled upon this shop. A cute dog was sitting in the doorway while a woman ironed linens in the…read moreback of this very small shop. The pretty linen dish towels caught my eye. As I looked at them, the woman approached me and asked my a question in French. We both tried very hard to communicate. She was sweet. When I saw the linen with hydrangea, I had to get it. I bought 2 more. They are lovely and great quality. 15 euro each. Great reminder for home of the best vacation ever!

I waited 7 months and they sent me the wrong dress!!! Extremely hard to get ahold of and sales…read morestaff doesn't seem to know their product or have answers.

I waited one week to get an appointment at Pronovias in Paris and the result: TOTALLY DISAPPOINTED!…read moreOur appointment was 10am, the store was not open until 10:10am. Two employees were already in the store (one walked right past us into the store as she came to work LATE!) and nobody apologized for opening the store late. After we entered the store, the lady at the reception said the person who was supposed to do my fitting called in sick today so we have to re-schedule. REALLY? I booked this appointment one week ago and there should be someone else to stand in for the person who called in sick, or at least a solution should be provided before she simply let us down and tell us to come back another time! To think that I was going to spend thousands of dollars in a store to be let down like that, NO THANK YOU I had much higher expectation than that!!! I found my dress only an hour later at Rosa Clara at their Printemps boutique. There they treat you like you are the paying customer.