AVOID AT ALL COSTS
If you're planning to spend upwards of 5,000€ On a wedding dress you have many other options, with more professional staff and tailors. Here is the summary of my experience: - Fiancé tried on a dress they order and I paid deposit. To discover that what we ordered couldn't be done. To discover this mistake 3 months later and while we were overseas. - The staff promised to rectify the issue by adding a new option which cost more (we paid) and they said they would reimburse afterwards. They never did. - The second (cocktail dress) dress we order and paid for went on sale the following day - they said they would honour the sale price. Never did. - Confirmed to my fiancé on the day of dress collection that they could remove tags - they didn't. They forgot - said sorry (too late), and then said ohh it wasn't possible... - Took over 4 hours to collect the dress day before the wedding due to manufacturing dress issues. - When paying the dress in instalments, they told us the final price was double what was remaining. Attempted to pressure my fiancé for the final payment - only to discover I sent over the paid receipt months in advanced. No apologies for the staff. Tried to overcharge. - when talking to staff they promised a commercial compensation of some costs due to the mistakes above - nothing was done. No return phone call or email. - store manager got involved and lied to me over the phone stating that commercial compensations are provided on any basis - when a different manager approved it. So, in full, it you're looking for a dress there are many options available. The service is important if not more than the dress. The experience could had been fun and relaxing - it was the opposite. Avoid. Because to this day we have received nothing but - sorry you feel bad - goodbye. read more