If I could select a "0" stars I would. Adding to my review from 3 weeks ago, I JUST received a necklace I ordered on a cruise ship in NOVEMBER! 6 months later! And not how we discussed. Poor customer service . At one point they couldn't find my necklace. Believe the bad reviews and RUN. Seriously! read more

PUBLIC NOTICE & CONSUMER WARNING: DIAMONDS INTERNATIONAL Documented Pattern of Misrepresentation, Bad Faith Conduct & Refusal to Honor Obligations Based on my personal experience and the extensive history of similar complaints, I strongly advise consumers to avoid Diamonds International: * Do NOT trust their sales pitches * Do NOT rely on verbal assurances * Do NOT expect transparency or cooperation when issues arise * Do NOT assume they will act in good faith Their conduct reflects a serious breakdown of ethical, professional, and legal obligations to consumers. Summary of Events: $25,000 Rolex Purchase With Serious Issues During a Royal Caribbean Icon of the Seas cruise, my wife and I purchased a $25,000 Rolex from Diamonds International in St. Maarten. Upon returning home to New York, I noticed a large red "Final Sale" stamp above my signature--something I was never informed of at the time of purchase. Consequently, I requested a lawful refund. Diamonds International assigned Ms. Caroline, Customer Experience Manager (Florida), to the case. Instead of resolving the issue, Diamonds International engaged in conduct that raises serious legal and ethical concerns: * Claimed to possess video evidence of the transaction * Refused to provide the video * Refused to supply legal-department contact information * Refused to engage in good-faith negotiations * Attempted to enforce terms I never agreed to This behavior is evasive, nontransparent, and inconsistent with good-faith performance under standard contract and consumer-protection law. Legal Analysis 1 No Contract Exists -- Lack of Mutual Assent Under U.S. contract law, a valid settlement requires mutual assent (both parties agreeing to the same terms). My clearly stated condition: "I will remove all social-media posts after the $25,000 refund is issued." Diamonds International's response: "Diamonds International does not agree to any modifications of the settlement agreement." Therefore: * No agreement exists * No contract was formed * Any claim of a "settlement" is legally void due to failure of mutual assent This is fundamental contract law. 2 Withholding Evidence = Bad Faith Conduct A company that claims to possess transaction evidence but refuses to produce it is acting contrary to: * The implied covenant of good faith and fair dealing * Fundamental principles of business transparency * Reasonable consumer-expectation standards * Standard dispute-resolution practices Such withholding raises serious concerns about the legitimacy of their internal processes. 3 Publicly Documented Pattern of Consumer Complaints Diamonds International holds a C+ rating with the Better Business Bureau (BBB), reflecting a documented pattern of complaints, including: * Misrepresentation of merchandise * Inflated pricing for inferior or misgraded items * High-pressure, aggressive sales tactics * Verbal promises later denied or contradicted * Failure to provide documentation or evidence * Resistance to lawful refund requests * Refusal to negotiate in good faith My experience aligns directly with this documented pattern. Public Consumer Advisory Based on: * My personal experience * Diamonds International's refusal to provide evidence * Diamonds International's refusal to provide legal contact information * Their refusal to negotiate in good faith * Publicly documented BBB complaints I am issuing this formal warning to all potential customers: * Do NOT purchase jewelry from Diamonds International * Do NOT rely on verbal statements or "guarantees" * Do NOT expect transparency, accountability, or fair dealing * Do NOT assume they will honor refund obligations or provide requested evidence This company's conduct demonstrates a clear pattern of unethical, unprofessional, and bad-faith business practices that consumers must be aware of. read more

If I could give Diamonds International zero stars, I would. This company is an absolute disgrace -- and the fact that they operate onboard Disney Cruise Line makes it even more alarming. I purchased a $15,000 piece of jewelry onboard a Disney ship, and the entire experience has been one lie, contradiction, and excuse after another. Diamonds International continues to rely on a "signed" document that they cannot produce through DocuSign, cannot verify, and cannot show ANY digital trail for. They produced multiple versions of the supposed contract -- none of which match -- and not a single one was ever sent to me by text, email, DocuSign, or any other method. Why? Because it doesn't exist. They also claimed they shipped certification for the jewelry. What actually happened? They sent me a tracking number showing a package delivered to a door that isn't even mine. The FedEx photo is clearly a completely different property. No signature required, no confirmation, nothing. They simply checked a box and expected me to accept it. Every time I asked for clarity, the story changed. They are the greatest gas lighters in history! They blamed the ship staff. Then they blamed "company policy." Then they blamed DocuSign. Then they blamed me. At no point did anyone take accountability for the inconsistent paperwork, the nonexistent certification, or the constant misrepresentations. Their customer service is rude, dismissive, and completely unwilling to address the facts. Today, I was told by Gregory M that they "no longer wish to engage" -- which is an incredible stance to take after months of providing misleading information and failing to resolve anything. Diamonds International behaves like a company hoping customers will give up out of exhaustion. They hide behind fake policies, inconsistent documents, and empty promises. They absolutely do not operate with integrity, honesty, or basic accountability. I am now pursuing remedies through Disney Cruise Line Legal, Disney Corporate, the Florida Attorney General, and my financial institution. No one should ever have to fight this hard over something that should have been simple and straightforward. DO NOT BUY from Diamonds International. Not on a cruise ship. Not in port. Not anywhere. Protect your money -- and your sanity -- by staying far, far away from this company. read more

We bought two rings on a cruise and wanted them made into one. When they came we didn't realize for a while that the diamond was set crooked/the prongs not even making the stone crooked. I talked to "Jessica" about it and she was just saying weird things like the stone looked cloudy in my photo like I had used lotion. I was like ok... what difference does that make? Then she accused my husband of changing the diamond before he gave it to me! I was like what? Seriously? They don't want to fix their mistake so they accuse their customers of changing out diamonds? How insane does that sound? We saved for years for this ring and why would we do that and how? I mean lord. I will never use them again and you shouldn't either. Very disappointing. I will take my ring to a reputable jeweler to fix their mistake. read more

This company is terrible. Please do NOT purchase anything. It's a scam business!!!! Everything is cheaply made. I purchased a ring from them for $11,000 and a week later the big diamond fell off. I spoke to customer service and was told that there is nothing they could do. I can only receive store credit, but they only have a very limited selection. Long story short please do NOT waste your money or your time. read more

Complete scam of a jeweler!! While on a cruise, at port in Puerto Plata, Dominican Republic, January 22, 2025. we purchased a diamond ring with a center Emerald stone. The center stone fell out after 2 months of wearing it. I sent it in for "warranty repair" after their "evaluation" it was not covered due to normal wear and tear. 2 MONTHS OF NORMAL WEAR AND TEAR????!!!. They wanted us to purchase a new center stone. NO THANK YOU. WE WILL NEVER PURCHASE FROM THIS COMPANY AGAIN. SCAM!! RIP OFF!! read more

Bought a tanzanite bracelet on the Disney cruise ship. It was listed at a very high price and I ended up with a "huge" manager discount of $2300. Unfortunately the bracelet fell off my wrist 3 times but luckily was able to find it afterwards. The thing that is extremely upsetting is, I took the bracelet for an appraisal and the appraised value is $520....I then researched about tanzanite tennis bracelet online along with the company Diamond International. Please do not ignore the negative reviews as you can find lots of similar all over the internet. They are know for scamming people with overpriced or faulty items. I've tried contacting Disney to return the bracelet with no help but sent running in circles. Now I'm trying to dispute it with my credit card company which is also all kinds of circles and hoops. So be aware and AVOID them unless you're happy to pay up to 4x or more on an item. Even Nordstrom sells an EFFY tanzanite bracelet for $500. Ridiculous. read more

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We have purchased over $50,000 worth of diamonds from Diamonds International over the past 5yrs plus. Up until our purchase of a Crown of Light Men's ring at the Cozumel Mexico Store we were completely satisfied with our purchases. In November 22 we purchased (2) Crown of Light Men's Diamond rings, valued together is over $30,000. The 2nd time my husband wore his ring he could hear a rattle in the ring but it took a while to see the problem was the ring was not put together properly and actually came apart. I contacted Diamonds international and they did repair it stating it was a not assembled properly. We received the ring back. I should say that we both have additional Diamond rings purchased from Diamonds International so we don't wear the same ring all the time. The 2nd time my husband wore his Crown Of light ring was on a Celebrity cruise in August. He went to show his ring to another guest on the ship and noticed the STONE was missing, it had fallen out. We arrived home and I contacted Diamonds International about the issue, keep in mind it was the same ring just repaired, and again we sent the ring in. They then notified us that the Stone fell out do to damages to the ring, picture attached, therefore it was not covered. They would replace the ring for $500.00. At first I was furious because its the same ring and I'm sure the stone was not checked upon the 1st repair and it fell out, again, because of poor workmanship. We paid the $500 as we stood to lose 10,000 but I would never recommend anyone to purchase Diamonds from them because you are putting your money at risk. I will never purchase or recommend the purchase of any jewelry from this company Ronald read more

Diamonds International - Ring with missing diamond - Jewelry Near Me - Juneau, Alaska

horrible! DO NOT SHOP AT CARRIAGE JEWELS ON THE DISNEY FANTASY!!! I was sold a ring that was over $2000. It took 6 months to deliver and the stones fell out within months of wearing it. I shipped it for repair and they refuse to repair without charging $750. The salesmen stopped responding when they realized there was an issue. Instead of offering to replace my ring They offered an exchange with an up charge of $400 for another ring that looks nothing like it. It's been shipped off for repair for 3 months and they haven't addressed the issue or sent it back. read more

On May 22, 2010, my wife and I, along with several family members to a cruise to Alaska. While in Juneau, we stopped at Diamonds International. After speaking to a sales representative, we decided to upgrade my wife's wedding set and buy a Movado watch for me. We walked to the Wells Fargo branch, which is near the store, and withdrew the cash. Although we could have used a card, the salesperson said he would give us a "great deal" if we paid cash. The same salesperson told us we would have a lifetime warranty on the rings. Twice between 2010 and 2012, one of the diamonds on the ring (not the band) came loose, We called DI, and both times were instructed to drive to a jewelry repair place in Los Angeles. The location wasn't a DI store, but they fixed the rings at no cost both times. Each time I took the rings to Los Angeles, my son, who was eleven and twelve, went with me, and I preached that Sunday morning at the Pilgrim Baptist Church in Los Angeles. Recently the same stone fell out of the ring. Because DI repaired the ring twice before for free and we were told we had a lifetime warranty, we contacted DI for assistance. This time however they were not helpful or friendly. Their entire goal seemed to disprove that we purchased the rings from them. They claimed they couldn't find evidence of the rig purchase but did find evidence of my Modvdo and the ring my mother-in-law purchased. They used other words to say we were lying without outright saying it. They even went so far as to say they didn't send us to Los Angeles. Even though they believed we weren't telling the truth, they asked us to send them the rings. DI recently informed my wife that because there was no DI stamp on the ring, it didn't come from them, again calling is liers. So now they want $2000 to repair rings we purchased from them in good faith. We have no reason to lie about buying anything from anyone. DI has had several people contact us to say we are lying. We didn't get the rings from them, but we did get the watch and my mother-in-law's ring, oh and we don't have a lifetime warranty, only a thirty-day warranty. If that was the case, why fix the rings twice past thirty days. I for sure didn't drive five hours each way twice with my son to have the rings repaired. If I were going to pay to repair them, I would have done it near my house. We have no reason to lie to DI; all we wanted was the rings to be repaired, rings we paid a lot of money for. We wanted to be made whole. Now my wife is heartbroken. She isn't going to walk around with a stone missing from her ring. In addition, that set was special. The set I got when we were married, which she cherished, was small because I couldn't afford a nice ring. When we went on the cruise, I was in a better place financially. She had wanted an upgrade, and when she saw the set at DI, I could see in her eyes how much she really wanted the rings. To have a stone fall out, then be called liars and told, "you didn't get the rings from us," is a tragedy. What is sad is after DI repaired the rings twice, we recommended them to friends and family who were going to Juneau. We praised DI for the excellent price and at that time service and wholeheartedly said: "buy from them." Whatever you do, don't buy from Diamonds International. They will treat you nicely until your service needs are more than they are willing to cover. Companies who are focused on customer service seek to form a symbiotic relationship with their customers. They endeavor to have customers for life and do all they can to make that happen. More importantly, they keep their word and don't use nice words to call customers liars. read more

Helpful sales people who work with you on price in their México stores. Stones are excellent quality. Great selection of beautiful and unique jewelry. If you buy from their stores in México, the Mexican government gives you a decent percentage of cash back, which is a nice bonus. read more

i only wish i could give 0 stars. this place uses the lowest quality stones and does not do what they say when there is an issue. this place ripped me for 20k and almost made me miss my ship. avoid all locations read more

SCAM SCAM SCAM!!! We came here on an Alaskan cruise July 2022 and went in to look at watches. I went in the store and wanted to look at a rolex. There was a 36 datejust that caught my eye and tried in on. I asked the sales lady how much they're selling it for and she says it's $11k. I thought Ok cool but why are they selling it for cheap when it usually goes for about $13k. I call my husband, a watch collector, to come over and he takes a look. Immediately he says "this is as fake as they come". He can tell with the weight that the watch was Def not make of steel but from aluminum and also a million other red flags the screams fake. My husband confronts the saleslady who pretends to be so surprised and even had the audacity to say "how can you tell? You're not the only one to say that" Did you really just say that lady? Lol wow. She goes to put on a show and keeps insisting she didn't know it was fake.. sure lady, sure. Run. read more

Very high pressure sales that felt similar to buying a car. This place was recommended by the cruise we were on. I believe the company pays for the cruise to recommend them as there are so many jewelry store in the area all which are high pressure sales. Be careful going in as it takes forever to leave the store. read more

The diamonds are not recognized by anyone in the world!! I spent $47,000 and the diamonds we purchased aren't worth $1000 that includes the gold setting!!! Absolute garbage I am working on a lawsuit now to sue them with thier lies!!! read more

I went on an Alaskan Cruise in 2019 and talk about hard core sales tactics. I bought a floating diamond ring and a diamond tennis bracelet which has been repaired twice all under the guise they were unique and high quality. I took the 5500.00 ring to a jewler here in NV and he offered me 50.00 for it. I had tried to return the jewley but met with strong unprofessional resistance. I never bought something I couldn't return. I called the office in NY as well and the sales clerk there was less than pleasant. So now long story short I come home today from work after being up all night with dad who has cancer another thing I told Diamonds International explaining to explin why I needed to return the jewlery and I was served with a civil law suit,seriously?? read more

We purchased a ring 7/8 which had a stone fall out by 7/15, poor quality/craftsmanship for sure. I contacted the location and was redirected to the national customer service, but was told in effect that repair or replacing the mount are my only real options here due to the terms and conditions (which spell out no refunds for buyers remorse and that refunds are available in the case of an appraisal showing a wrong grade, but with a lot of strings attached and reads as the company may still deny it if they choose to do so). Nothing specific about defective returns. I do not have any trust in the quality of the item, and any company this adamant about not returning clearly defective merchandise obviously already knows the quality of their merchandise. Absolutely avoid this place, and any others the cruise lines shill. I will never set foot in one of your locations again, and advise anyone reading this to do the same read more

If i could give this place a zero i would. It is overrated and its like visiting a used car dealership. Diamonds are not that good quality and are overpriced. Found a local business that gave a better deal. Shop around! read more

Just like what all the 1star reviewers said. They are truly scam con artists there. Lying and convincing junk is something of value. When I got my ring it was all scratched up with nicks and poor craftsmanship. How do you not smooth out gold band that's holding diamonds? My fiancé shopped there so I didn't want to make him feel bad but their diamonds are junk and their workmanship is worse. Too bad. Don't know why any business would want to be so bad at what they do. Anyway when I came home I had local pros in LA smooth out the nicks & scratches. read more

These people are rip off artists, don't trust them!!!! They are pushy, making deals, yea, my ass. There customer service stinks, when you call the 800 number, no one answers so don't even think about asking them any questions after you purchase something from them. Word has it that the diamonds fall out, they won't replace them and god help you if you take it to someone else. Save your hard earned money and spend it back in the lower 49 states. There are no deals on the cruise ships. Don't believe a word the cute, little shopping expert on the ship tells you!!!!! She won't stand behind anything either because she's making her money too!!!!! Wish someone had informed me before taking the cruise read more

High pressure sales tactics is an understatement. We went in to shop for men's watches. We weren't specifically looking to buy one but it wasn't out of the question either. It wasn't even a remotely enjoyable experience. They would insist on you trying them on after you told them you didn't care for the watch. Anything you even looked at would be greeted with giving your their "best price" and trying to get you to shake on a "deal." We never got to actually just look. They ere trying so hard to get us to buy something. We finally just walked out when the "manager" started to pull the, "I have another customer considering this watch right now" routine. read more

I would give this business zero stars if possible. I agreed on a purchase of $13k and opened an account. Next thing I knew the receipt said $13.8k! By this time I was on my way home. Called the 800 number numerous times and left messages. No call back. Finally got a Customer service contact through a claims service the cruise line I was traveling with uses. Through multiple phone calls between DI and the claim service I was able to recover the $800 discrepancy thanks to the cruise line, but DI is taking their sweet time to apply the credit. DO NOT do business with these people. They take advantage of people who are relaxed and on vacation in Alaska. DO NOT PURCHASE ANYTHING FROM THESE PEOPLE. read more

I was on a cruise in Alaska celebrating a wedding anniversary, and when we stopped at Diamonds International whom a friend supposedly had a "great experience", and bought a ring, when we took it home to get it appraised for insurance, it was A FRAUD and DIAMONDS INTERNATIONAL ALASKA (HEADQUARTERED IN NEW YORK) sold us a ring two levels lower in the quality of the diamond than was written in the "fake certificate" they gave us. Luckily for us, the ring was two levels lower. Their contract states that if it's one level lower, you only get a store credit. We fought with these guys for three months trying to get our money back until Jewelers Vigilance Committee helped us. If you have been defrauded by a ring or watch store, contact them. They helped us by sharing the rules that protected us, and where we were not protected, and helped us mediate as Diamonds International corporate in NY was extremely unprofessional, horrible ethics, bad customer service and non-honoring of the mess they made. After FIVE months we finally received the refund they owed us. Thanks Jewelers Vigilance Committee for all your help! You are wonderful. And if you are ever on a cruise ship, DO NOT BUY ANY JEWELRY AT THE PORTS!!! DIAMONDS INTERNATIONAL IS THE BIGGEST SCAM. And it is not guaranteed by the cruise ship as they say they are. The cruise ship hides when trying to confront them and is no help at all. Contact Jeweler's Vigilante committee at joann@jvc.org read more

Zero stars! Rude nasty women, Theresa and Grace, tried to treat me like I was less than them. Wouldn't let me try on one of their fake looking Alexanderite rings so I could get the free coin for my son. read more

My husband purchased a lovely Alaskan white quartz and gold ring Shannan made sure he got what he wanted and the best deal she could get him. I would like to thank her for taking the time and having a wonderful personality. read more

I would give them 0 stars if given the option above. Bought a ring at DI in Juneau, Alaska on 5/11/2015 for $2295. Didn't wear it right away, as it was not an "everyday" ring. When I finally wore the ring at a fancy holiday function a diamond fell out. As it was past the 30 day warranty, Berenice in Customer Service reluctantly said they would look at it if I paid to get it to NYC. For the insured postage of $26 and an additional $70 they replaced the diamond that was VERY small and said they tightened all other diamonds in the piece(which I had asked them to do). I got the ring back a month later, wore it and 2 diamonds fell out...never to be found. I had a local goldsmith look at the piece and she said it was not structurally sound and the diamonds would keep coming out. The gold was not substantial enough to keep it from moving and popping the stones out. DI's solution was to remake the same structurally unsound ring for me for an additional $500. I declined, as it seemed really stupid to me. DO NOT buy anything from Diamonds International. They produce inferior merchandise and then do not stand behind it when you eventually have a problem with it...and you will! read more