Top-notch service! We just brought in 2 rings for repair. One had a loose stone, and we ended up…read morenot fixing the other. They were so friendly and helpful, and they didn't charge me much at all for their work. They cleaned my rings and gave me a cleaner to take home at no charge. Based on my visit, I would buy, sell, and repair here and highly recommend them!

My husband bought me a pair of earrings from Kennedy's and after wearing them a few times, one of…read morethe posts broke off. My husband took it in to have it repaired, but they said they couldn't fix it and he would have to pay almost $300 to get a new pair of earrings. Not cool - won't ever go back.

We bought our engagement/wedding rings here, so when I went looking for a 40th anniversary gift for…read moremy bride, this is where I did my shopping. (This store is even in the very same location at Oak Park Mall that it was in 1986). The employees that I worked with were friendly and knowledgeable. Prices? Unless you're a jewelry expert (and I'm not) how do you know? I feel good about my purchases and that's all that counts, right?

They always have a great selection. Prices are always where they should be. Super friendly.read more

Great job enlarging and fixing our wedding rings. Quality work, delivered on time and owner very…read morepersonable. We'll be back.

Very helpful. Changed my Apple Watch battery.! Highly…read morerecommend small business and they are always helpful.

This is not an honest business. Use extreme caution when working with the owner, Troy. I was…read moreswindled out of over $1000. Here is my experience, which I have reported to the state government and the BBB with evidence: On 5/20/25 I requested a custom order. I came in person with two items: one opal pendant that was bezel-set in sterling silver and one small 14K yellow gold pendant with three natural diamonds. I requested that the two pieces be combined into one pendant, wherein the opal would be set in the same kind of bezel setting and the diamond pendant would be soldered to the side of the bezel, all in 14K white gold. I also requested a hinging bail so the pendant could fit over a string of pearls. Troy called on 6/2 with an estimate: $175 for the hinging bail, $400 for the bezel setting, and $250 for labor, totaling $825 before taxes. I gave him the go-ahead to begin work, he did not require a deposit. The completed pendant was ready for pickup on 6/16. I was out of town, so my husband picked it up on 6/18. The total charge was $943.20. I was immediately displeased, as Troy did not make the pendant according to my requests. The setting was not a true bezel setting like the previous one in sterling silver had been. The opal had been GLUED to a strip of 14K white gold covering the sides of the opal, there was no backing to the stone. The diamonds had been added on the side in yellow instead of white gold. Additionally, the hinging bail was not wide enough to fit around pearls. I contacted Troy with my complaints via a contact form on his website on 6/19. I received a response via email requesting that we discuss on the phone. We scheduled a time to talk and Troy called on 6/21. I explained my dissatisfaction and requested that he remove the opal from the setting, return the stones and original settings to me, keep the 14K white gold that was used, and refund me for the cost of the materials, a total of $575. He initially refused this agreement, instead offering to remedy the issues and remake the pendant to my satisfaction for ZERO additional cost to me. I held firm in my desire to have the pendant unmade and materials refunded to me and he agreed. After our phone conversation concluded, I sent a follow-up email outlining this arrangement, to which I received no response. My husband dropped the pendant off at Parkville Jewelers again on 7/1. Troy was extremely upset that I was requesting the pendant be unmade and refunded, he asked for the chance to remake the pendant to my satisfaction for no extra cost, as he had offered during our last phone conversation. I considered this and wrote him another email agreeing to it. He called to confirm on 7/2. Troy gave me continued updates on the pendant's creation via text message over the course of the next several months. He sent me two photos of the completed pendant on 9/23 with no other written communication. I did not know that the remade pendant was officially ready for pickup until receiving another text on 10/21 that read "We are letting our customers with pending pick ups know that we will be closed this Saturday for a little vacation. We are open this week through Friday. Thank you!" Because I was traveling for work, I couldn't go in person to pick up the pendant until 12/12. Troy and his wife brought the completed pendant to me for inspection. It was not great, but I was glad that the experience could end, so I thanked them and turned to leave. They stopped me and demanded an extra $350 in payment. I reminded them that the agreement was for the pendant to be remade at no additional cost, but they insisted. I paid $354.49 and left. Troy consistently refused to have anything in writing, demanding that we only speak on the phone. Troy is a swindler who does not deserve your business, and his work is shoddy anyway. The final pendant that I have now does not have a hinging bail, the bezel is crooked and doesn't match the level of the face of the opal, and the prongs on the diamond setting are bent. Stay away from this business.

Another fantastic locally owned business for you to support. They've been a long standing shop in…read morethe parkville area for over 20 years so they must be doing something right. We came here just to get a ring size and ended up buying a new ring. Not once did we feel pressured. They are just a family who wants to inform people of the best value in jewelry. We were very happy with our experience and plan on coming back.

Very cute antique jewelry and watches and the people that work there are very nice. There are many…read moreunique things and they have history to them as well.

This place has really nice Gemstones fair prices. Unique finds and all price ranges. good people…read morewho are very helpful.

Stepped in on a mission to find another fine set of earrings for my birthday. I love that KS offers…read morethis to any customer- 25% or 50% depending on the product category. We weee greeted my Susan as we entered and browsed the store freely with a pitch on the perfume deal and fragrance options. I happened to adore the mother pearl butterfly collection. I asked for Susan's help. She asked me very frankly which pair as I tried to view them by removal. She told me she'd go get new pair. Tried them on and both Susan and Mimi offered their opinion. Mimi was quite bubbly. Well I went with the cream colored. My selection was dropped at the counter and Susan advised me the young lady ( don't recall her name) behind the counter would ring me out. She seemed unaware upon my approach but stopped packing/unpacking to assist me. Got me registered and checked out to go.

Kendra Scott is located in the Country Club Plaza area of Kansas City. Great selection and great…read morecustomer service. It's great to stop in to see all the new best sellers. Make sure you also check out the sales! Lots of other cool shops in the area as well.

Ordered a personalized mothers ring which is not returnable. Straight junk, very cheap looking. The…read morestones for my boys are not lined up. It looks terrible and I'm so disappointed to have wasted my money. Never will I use zales again. My new purchase will be sitting in the box. To embarrassed to wear the junk.

Glen Ortiz was FANTASTIC!!! I brought in a cherished 1-ct diamond to the Oak Park Mall Zales to…read moreexplore options of what I could do with it. Glen's expertise offered me several suggestions and ultimately made me feel good about choosing to make it into a necklace. Glen assured me of the care they would take in handling and securing it. He offered insightful guidance to select the best quality and the best way to display it. He ensured my selection was exactly what I wanted and BOY! - did he deliver!!! It is BEAUTIFUL! I will cherish it FOREVER! THANK YOU GLEN! For providing such care, attentiveness, and professionalism in listening to my needs.

Diamond Banc bought a wedding/engagement set from me, at about 1/3 market value and offered no…read morereceipt or paperwork on the item. Fleeced me, straight up.

Unless you are desperate and really really need money then sure, but otherwise not worth it. I went…read moreto try and sell an engagement ring, with natural diamond, pear shaped, 1 carat center stone and halo with half Pavé band, total of 38-39 smaller diamonds all natural, 14 karat white gold and they wanted to give me $500 for it lol.. so it like a pawn shop pretty much. Waste of time.