I'm a person who's business is 100% focused on customer service I truly think that regardless of cost, there is still value in good customer service. That being said, I've purchased numerous firearms, and have had issues with faulty purchases several times, for various reasons. Most of the time, the process of sending back for repairs has been just fine and customer service had been fantastic.
In this day and age with technology we are fortunate enough to research various items before purchasing in order to make good consumer decisions. Companies that stand behind their products, tend to be companies I will be a lifetime consumer of. Of course, there is always an exception and always an impulse purchase, and I wish I would have researched Diamondback, as my decision would have been drastically different.
I purchased my Diamondback at a gun show at the end of November 2016, as is was specifically looking for a 308. I had some brands in mind that I have bought from before and trusted, but on impulse purchases the diamondback. I was impressed by what appeared to be a good quality gun. I did a quick search and read some reviews, but apparently didn't dig deep enough. I expect there to be some bad reviews, but expect the company to solve the issues in a timely matter, as most good companies do.
A few days later, my father in law (an avid gun collector) and I were at the range, and I was exited to test out the 308. Upon firing three rounds, it jammed and damaged the bullet. I figured it was a fluke. I tried to run several more rounds through, when it became apparent this was happening every three rounds. I then tried a variety of different ammo, and still no change. I proceeded to check the general components to see if I could find the issue, as I've broken down and repaired several of my own guns. However since the gun was still under warranty, I decided to call Diamondback to send it in for repairs.
This is where my issue starts. I called 5 times before I got to speak to a live person. The call recording just keeps circling and if you leave a voicemail nobody calls back. After several days I persistent calling, I finally got a hold of someone who gave me instructions on how to send it in for repairs. I sent the gun in for repair on 3/6 with a tracking number. I saw on my end it was delivered on 3/9, but no one called to tell me they got it, or to discuss the issue in order to fix it. I called at least 10 more times with no answer. I finally got an email address and sent a note asking for an update. the response only said "we received the firearm and will need a couple of weeks to repair. Will send shipping notification when it is done". I waited three weeks, no shipping info. So I emailed again, and was told the machine was down, they need a few more weeks, and will send shipping info. Sounds like a BS excuse to me.
So now, I'm wondering, did I get scammed? Will I ever get my gun back from these assholes? It's been over a month, still no shipping info and no confirmed completion date.
Now, I realize you get what you pay for and this gun wasn't the most expensive in the world, but it wasn't the cheapest either. I expect diamondback to stand behind their product and at a minimum answer their phones, and give commitment dates to those who keep their company making money.
I will never buy another Diamondback, and I will not ever recommend them. In fact, next time I see someone buying one, I will share my terrible experience.
I'll keep you Yelp users updated daily until I finally get my gun back, if I ever actually do. read more
