Tina was INCREDIBLE!! She accommodated my request perfectly. I came in with achey joints and…read moremuscles and left feeling much better. Thank you so much. I will absolutely return. The staff is also very nice and want to schedule you in asap. Highly suggest trying them!

Great foot and leg massage. They stay busy in an empty mall--- people come back for their services…read more Would recommend

I keep going back to this spa because of the professionalism and customer service. I have had…read moremassages, facials, lashes. All amazing. My only issue is they do not have many weekend slots available- they are closed on Sundays- I cannot get enough of Pearls spa!

My daughter and I celebrated my birthday with her beautiful gift of facials. Melina was so…read morewonderful. The spa atmosphere is relaxing and welcoming, and I received the loveliest card and gift as we were leaving. We will definitely be adding monthly return trips to our mother/daughter routine of fun things to do together. I highly recommend this hidden gem.

I've been a member for 20 years. I missed an appointment and instead of taking a pre-paid credit…read morethey charged my card again. This is their cancellation policy and it doesn't matter how long you've been going there. Each location has the ability to refund the charge but the manager will not and says it's because of the cancellation policy. The cancellation policy is not on the website anywhere but only in messages they send to confirm the appointment. I opted out of those messages because I was getting messages every other day that my masseuse had an opening. The manager said they had to charge my card so that the employee would get paid but I've already prepaid! I had 3.5 credits! The manager said that the district manager would say the same thing and the regional manager would say the same thing. For a place that's suppose to help relieve your stress they aren't doing that at all!

Not charge for a person going to hospital and being admitted for respiratory infection with…read moretemperature of 105.00. They charged 103.00 for an appointment that I woke up this morning with a temperature of 105. I have been going to this location for over 10 years and never missed an appointment. They were extremely rude about all this. I have a Dr note and am having to spend the night in hospital for respiratory therapy. This will not be the last place I put a review regarding this behavior.

Stop what you're doing, and head here as soon as it opens. Omg, I had the best foot massage I've…read moreever had last night. I'm not sure if his name is Henry or harry, and I had difficulty understanding him due to the language barrier, but oh my goodness all of that didn't matter because he worked wonders on my poor feet. Let me preface that I've been here before, and have had many encounters at other establishment, but none lived up to this experience. I came with a friend after a long 12 hour shift, and had noticed that am that my left foot was very sore and the ball of my feet were tender. I was massaging my feet driving because it was so uncomfortable. So when I got off I debated between being good and working out or getting this massage to make me feel better, and boy am I glad I chose the later. For $30 you get an hour foot massage and this includes a 10-15 min head and neck massage, also heavenly. I told my masseuse the problem spot and he put a lot of pressure on it which made me wince but it also felt so good. My friend and I walked out like we were on cloud 9. This establishment is clean, has great masseuse, and for the price and location, it's hard to beat. My only con is that due to the language barrier, communicating can be hard, and sometimes the masseuse likes to talk to each other during the massage and makes it harder for the client to relax. But overall it was a great experience and I can't wait to be back.

Extremely Unprofessional and Painful Experience…read more This was honestly one of the worst massage experiences I have ever had. I left feeling like I had been hurt rather than helped, and my body actually hurts more today than it did before the massage yesterday. I specifically told the therapist that I am a cancer survivor with lymphedema and that I was experiencing significant pain in my neck and shoulder. A professional massage therapist should take a medical history seriously and understand how certain conditions can affect the type of massage and pressure that is appropriate. Instead, there was no oil used during the massage, and his hands were extremely rough. He was pinching and plucking at my back, and I was saying "ouch" throughout the entire massage. About halfway through, he leaned down and whispered that there was a "special oil" available for an additional $20. I later learned that what I was given was supposedly CBD oil, and it smelled strongly like Biofreeze. The experience became even more concerning. He put extremely hot towels on my back, hot enough that I felt like I was being scalded. He felt my feet and said I was cold, rather than handling that professionally, he plugged in a blow dryer and began blowing hot air all over my body. He also used significant pressure points on my skull, and my head now feels bruised and sore. I honestly question whether this person had any professional massage training whatsoever. The entire experience felt extremely unprofessional and, frankly, unsafe. Someone with a medical condition could potentially be seriously injured by this kind of treatment. A professional massage therapist should ask about medical history, listen when a client says something hurts, adjust their technique appropriately, and never continue using painful or potentially harmful pressure. I will never return to this establishment, and I strongly recommend that others be very cautious before booking a massage here. If you have any medical conditions, I would be especially careful and make sure you understand exactly who will be performing your massage and what their qualifications are. This was not a relaxing or therapeutic experience. It was painful, uncomfortable, and completely unprofessional. I contemplated leaving mid-way, I regret now I didn't.

Absolutely the best place to get a massage, saw Amy, and she was as always, amazing! Already…read morelooking to book my next appointment.

Terrible and horrible people especially the front desk lady Sheila. They make absolutely no…read moreaccommodations for a pregnant woman who'd been driving around for over 20 minutes trying to find parking in this horrible area to try to reschedule. Client even asked to be charged a moving fee. Sheila was so terrible, horrible and mean. She refused to make any form of accommodations. Save your money if they haven't collected it and go somewhere else where you would be treated decently.

Here's a polished five star review that covers both services:…read more I had the Divine Renewal and the Stillwater Glow Treatment, and both exceeded my expectations. The Divine Renewal truly lived up to its name. It was deeply relaxing, restorative, and left me feeling lighter, grounded, and completely renewed. Every detail of the experience felt intentional, creating the perfect balance of therapeutic bodywork and relaxation. The Stillwater Glow Treatment was the perfect complement. The exfoliation left my skin incredibly soft, and the hydration treatment will have my skin glowing for days. I walked away feeling refreshed inside and out. If you're looking for an experience that combines luxury, self care, and real results, I highly recommend both treatments. I'll definitely be booking again.

I had an incredible experience today with Kaitlynn. She and Josh have set up a great studio which…read moreother massage therapists could learn from (some of the little touches like a basket with a lid for me to put my clothes/belongings in was awesome). She was extremely professional and gave me one of the best deep tissue massages I have had in ages. I was in bad shape and in desperate need and am grateful that I came across her online.

We were greeted immediately, minimal wait time, easy check-in…read more Parking - plenty as this is located in a small shopping plaza Price - reasonable for the area & range of services provided. Service - great! Plenty of options to choose from. We went for a couples massage & really enjoyed it. They work really hard to get you relaxed and I appreciate it! Be sure to keep your punchcard so you can earn discounts on your services.

Money well spent. I always come here and will continue because of their excellent service and…read moreprofessionalism. Wish they had more locations. The loyalty program is great also

Honestly, I've never had a facial I didn't enjoy. What determines my rating of a spa has more to…read moredo with ambiance, my skin consultation, and the overall friendliness of the staff. The spa is located in a strip of stores behind the Olive Garden on Barrett Parkway. It is very difficult to find because there is no sign along the top of the building where other businesses display their names. There is a large banner in the window with the name, and it's beside a nail salon for your reference. I was especially frustrated trying to locate the spa the morning of my appointment. I was really early, but I couldn't find the place. I called the spa and left a message. Then I called again. Finally, on the third call, someone answered and gave me directions. I didn't really receive a skin consultation, and the esthetician didn't mention the products she used on my skin. The facial itself was different than the many others I've experienced. There were no steam or extractions included. (It would have cost $15 extra.) I only had one blemish, but I had really hoped it would be taken care of. In all fairness, I mentioned the extractions, but I took the advice of the esthetician to forgo that option...but I'm still annoyed by my pimple. Because I had a gift certificate for more than the facial was worth, the spa added a few extra services during my time. I was really impressed with the fact that they mentioned the discrepancy in price and compensated me with service instead of just pocketing the extra money. (I'm pretty sure that has happened to me before.) The esthetician was very clear about what I should expect my skin to look like (oily) for the rest of the day and instructed me not to touch it. I was also supposed to drink twice as much as I normally would. My skin looked great after the facial, but I DID miss the steam, since I typically have congested pores. The signature facial, then, would be ideal for people seeking a relaxing, nourishing facial but who might not have blemishes. They seemed to have some good specials, too, so it would be worth checking out their website to get a good deal!

This business is the most unprofessional business I have ever been to. First they sold me a gift…read morecertificate to one location that closed down the next week, then told me i had to use the other location on Barrett Parkway and would not give me a refund even thought they sold it to me knowing they were going to close down. Apparently they were evicted and after going to the location on Barret Parkway I know why. Very unprofessionally run business and unclean. The woman that did the facial must have been brand new cause she did not have a clue what she was doing. After complaining to the owner she got a attitude and was extreamly rude......Do not go to this business!!!

I had an appointment with Michael Lee, one of the hair stylists on staff at Elite Retreat…read more He really listened to my requests and needs, and spent well over an hour on me for $55. He wasn't rushed, and he genuinely thought about everything I said to him. He also recommended an affordable product for me to purchase and use at home that has literally changed and improved my hairs texture in about a week. Michael gave me a new look that is low maintenance, and with my coarse, curly hair, it's not easy finding a stylist of his range and talent. I've recommended Michael to friends who have also left his chair looking absolutely amazing.

completel satisfied with my services! enjoyed a one hour hot stone massage and microdermabrasion…read morefacial. the staff was professional and helpful! i highly recommend .

I went in to have my hair styled after a year of growing out my COVID quarantine hair, and just…read moreserendipitously was given an appointment with Shannon. It was a great experience, Shannon was personable, experienced, helped me find a great new style, and explained to me how to use the right products for my hair type. I've never had a better experience in my life. I'll be going to see Shannon again and recommending this salon. Thanks for great cut and advice Shannon!

Absolutely a fabulous environment every time! By far the best salon in the Kennesaw area!read more