Stopped in to have several name badges made for our non-profit…read more Staff were friendly and helpful. Easy to do business with and not taken aback by my lack of camera ready art work. I guess I hadn't realized how much simple name badges had gone up in price since purchasing several years ago. I remember the last time I purchased from a company that was local and unfortunately owners have retired, so that's no longer business option. Previously badges were between eight and $10, today the estimate was around $22 apiece. Now that's quite an uptick, especially for a nonprofit, to be coming up with for 13 badges. i went ahead and placed the order, because we do need the badges. But I think I might shop around further if I need another set made.

Reno Print Store is fantastic! They always take the extra time to understand what their customer…read moreneeds. We had a RUSH job for stickers and I thought there was no way to get it done on time, and somehow they came through with flying colors. Sherry is wonderful to deal with. I highly recommend RPS for printing, stickers, promo materials (shirts and hats), etc.

I used Branded for some printing on sweatshirts for gifts. My in-person consultation was quick,…read moreeasy, and informative. Based on the material, vinyl was the best choice. The online portion of reviewing, approving, and paying was fairly easy. The time from initial visit to pickup was about a week.Finally, the total cost was less than I expected so it was a decent experience.

The company I work for uses Branded Screen Printing for the shirts, hoodies, jackets, etc that we…read morewear with logo and lettering. I was given a link with clothing style options, colors, and sizes to chose from. I placed my order. Depending on how many other orders are put in for my job site will determine the turn around time. I think my order of a shirt and a light pullover was completed in two weeks. I was sent an email with pick up instructions. The employee was friendly. I am happy with the price, quality of the clothing, and of the printing.

They helped design and then printed the program for my mother's celebration of life. They came out…read morebeautifully.

I had an extremely frustrating experience with Pitch Black Printing that left me with a completely…read moreunusable product and no fair resolution. I ordered what I described as thank you cards, reasonably expecting folded cards with space to write inside -- which is standard across essentially every other print shop I've used, both online and locally. Instead, I received flat 4"x6" prints with full ink coverage on both sides, leaving zero space to write a thank-you note. As printed, the cards are unusable and can't be repurposed for any other event, making the entire order a loss. When I raised this, I was told the job was printed "to spec" and offered only a small discount on a full reprint -- meaning I would have to pay again to correct a problem caused by ambiguity in their process. There was no offer of a refund or complimentary reprint, despite the fact that the misunderstanding could have been prevented with minimal clarification. The underlying issue is Pitch Black Printing's order submission system, which relies on a bare-bones Google Form (name, email, and a free-response description). There are no clear, selectable options like "folded card vs. flat card," "opens vs. does not open," or "writeable interior." Customers are expected to know and correctly use print-industry terminology to avoid mistakes. If they invested even minimally in a modern ordering process with explicit choices instead of free-text descriptions, this issue likely would not have happened. What makes this especially frustrating is that staff took the time to double-check minor details like quantity (even asking if I wanted to increase it when I never mentioned doing so), yet never once clarified what kind of "card" I meant, despite later acknowledging that the term can mean different things to different customers. Given that the submitted design leaves no room for writing unless the card opens, this was an obvious place where clarification should have happened before printing. Secondarily, communication throughout the process was very slow. I submitted artwork on November 13, and the prints weren't ready for pickup until November 26 -- nearly two weeks for a small local print job. Responses from Maurice routinely took 24-72 hours, often accompanied by apologies for being behind on emails due to production or events. Those delays made an already frustrating situation harder to resolve in a timely way. Between the unusable final product, lack of accountability in resolving the issue, ambiguous ordering system, and slow communication, I can't recommend Pitch Black Printing -- especially for something as standard and expectation-driven as thank you cards. Here's my reply to Meagan's comment below(since yelp wont let you reply to comments): Hi Meagan, I want to clarify a few points in your response. When I first raised concerns, I explicitly stated in writing that I was traveling for Thanksgiving and unavailable for a phone call at that time. Additionally, my phone number was provided on the original order form, so there was nothing preventing a call at any other point before or after the holiday if clarification was needed. Framing this as an inability to connect overlooks both of those facts. Regarding communication timing, while I understand and respect that you are a small studio, response times throughout this process consistently ranged from 24 to 72 hours with one response coming in 7 days after my reply and another response coming in 5 days after my reply, both of these well after the issue was identified. Those delays materially contributed to how difficult it was to resolve a time-sensitive order. As for the resolution offered: the discount provided was 15% off a full reprint (later increased to 30% only after extended back-and-forth). In the printing industry, when a product is unusable for its stated purpose due to an ambiguity that could have been prevented with basic clarification or clearer ordering options, a complimentary reprint or substantial accommodation is standard. Asking a customer to pay most of the cost again is not a reasonable remedy for receiving a product that cannot be used at all. You also noted that your ordering process has since been updated. However, the entry point of the online ordering process remains unchanged -- customers are still asked to initiate orders through a free-response form without being guided through explicit, selectable options like "folded vs. flat" or "writeable interior." That was the core issue here, and it appears largely unresolved. I appreciate the acknowledgment that improvements are needed, but that recognition only came after the fact and at my expense. I shared this feedback publicly so future customers can make informed decisions and so this situation doesn't repeat. -- Natalie

Digiprint was absolutely amazing to work with! They helped us create beautiful handouts and table…read morename cards that truly elevated our event this past month. Their team went out of their way to assist us--even when some of our formatting wasn't correct--and handled everything with professionalism and care. Communication throughout the process was excellent, and they were incredibly accommodating with our last-minute requests. If you're looking for a reliable, creative, and customer-focused printing partner, we highly recommend Digiprint!

Digiprint on Longley Lane went above and beyond for us. A big chain printer completely ruined our…read morememorial programs at the last minute, and Digiprint stepped in to save the day. Not only did they get everything reprinted beautifully, but they actually beat the timeline they promised. Their customer service was warm, understanding, and truly outstanding in a very stressful situation. I can't thank them enough--this team is professional, reliable, and genuinely cares about their customers. Highly recommend them for any printing needs! Their prices were half what the big chain charged with twice the quality!! Wow! Wow! Wow!

A CUSTOM PRINTER is not easy to find...And it is NO WONDER this company has 100% FIVE star reviews…read more Robert has gone above and beyond to get me this quote. Finding a company that takes customer service SERIOUSLY is AMAZING these days...finding a company with great customer service FOLLOW-THRU...great communication AND providing the service for $100's of dollars LESS than other quotes...THAT is PRICELESS. I highly recommend Reno Type. We have found our custom printer! I'm posting pics of an email that demonstrates Robert's excellent communication. It is almost impossible to find such thorough communication these days. If you are busy, Reno Type is your best bet. Robert has handled everything through email. If you find this review helpful please VOTE!

I had initially planned on getting a flyer printed at Office Depot but they didn't offer the square…read moresize I needed. I was nervous that if I sourced locally the cost for 25 flyers would go up significantly. Either way I called Reno Type and was pleasantly attended by Charles who took all my information down and helped me through the whole process We started an email conversation as there were details that had to be exchanged. Turnaround time was about a day and a half- amazing. And they were able to provide me with the square size I needed at a fair price. When I got to the store to pick the flyers I got to meet Charles which was very nice since I got to thank him in person.

It's been years since I've been to this specific UPS and it was to complete a bunch of Amazon…read morereturns on my own at the kiosk. I was reminded at the standout friendliness of the owners. I made my returns a bit complicated on my end and I was told, "we'll be here all day" with a warm chuckle. The female owner from whom I remember years ago was kind and asked if I needed any help lol. I wish this was within my route of going to UPS as I feel I would always have a good giggle and leave with a good mood. All of the UPS staff are attentive and nice but the Baring Blvd- UPS location is truly one of a kind!

Quick stop for an Amazon return. Greeting customers as each…read moreparty enters. Pretty busy location for a small store; I saw at least 4 employees all busy working and helping customers. Kevin was extremely friendly and helpful. I would definitely recommend his services ! I didn't obtain a picture of him since they were busy.

My experience has proved, without any doubt, that I should remain a devoted Office Depot customer…read more I swore of this location about eight years ago, alas, I was forced to purchase here. Online order was not ready, as informed. I was told, "You can always shop it yourself now you're here". Which I did and couldn't locate one item that was supposed to be in stock. "Yeah, we don't keep that one out. (Big sigh). I'll go and get it" I was then told I needed access to the email which it was purchased through, or the cashier couldn't release the products to me. After a back-and-forth, I was instructed to "just sign the phone". The store phone, not the individuals personal phone that seemed to be of greater importance, was grimy and utterly disgusting. I asked could the person just wipe or clean it first. "Everybody else uses it, what the problem ?" Errrrrrrm....exactly. Fortunately I have hand wipes in the car, as one does. I signed it. Grabbed my stuff. Exited. This entitled, lazy, obnoxious, 'ratchet', 'slore' of a girl is a perfect example of how the world is degenerating. Before I die, which is soon with any luck, I will continue my allegiance to Office Depot.

My niece and I dropped by Staples in search of a mouse pad. When we entered the store, there was…read morehardly anyone else in there; maybe two people by their business center, but cashier greeted us warmly as we entered. We wandered around for a bit and finally asked for help. A young lady was kind enough to point us in the right direction. There were a couple of mouse pads to choose from; we made our selection, headed to the cashier and was on our merry way. Overall, we had a fairly lackluster but positive shopping experience.

We have been working with Dolores and Olivier for our printing and design needs for about six…read moremonths now. They are prompt and very creative. They did a wonderful job on making a sign for our office window. It was very affordable as well. In addition to the sign for our window, they make us our business cards. We had initially had them done at Vista Print (online). However, there were a few things we didn't like. We decided to just support a local business and go to PDF for our cards as well. They not only fixed the issue we had with our old cards, they came up with some great ideas to make our cards even better! They are great designers and we are so happy we found them!

I was just starting a business and was in need of a logo, labels for packaging, business cards,…read morebasically EVERYTHING. Olivier and Chris were wonderful, very easy to work with. I knew what I wanted to say but had no idea how to say it. I appreciated their input and honest advise. They developed the perfect design to help me market my product. I have received rave reviews and am very appreciative of their expertise. From start to finish, it took less than a week to have the materials in hand, and that was starting from scratch-design to production. I highly recommend The Print & Design Factory to anyone starting a new venture or just needing a fresh look. You can't go wrong.

They always quickly fill our orders and complete the project well. A quick turnaround is necessary…read morewhen trying to bid projects.

Rick's AEC printed the best in town! Quality service with lightening fast turn around!…read more I can't say enough good things about this place, the people their are friendly, Rick the owner is a great guy, always serving his customers with great service, Jason is anther employee their who I deal with ALOT and he is so quick with print jobs I request to have done! They have free water in the fridge for customers and also the lady by the door always has a jar of delicious red and white mint candies! Great location with very easy parking! Keep up te great service and quality of work!

This review is for the Amazon Returns portion of the business. Companies agree to do Amazon Returns…read moreto be able to gain customer traffic and cultivate customers. I walked in midday on a weekday and the self service kiosk wasn't marked as an Amazon Returns Kiosk. I asked if it was and the clerk said only if it was currently logged in. It wasn't. I had to wait about 5 minutes for someone else that had an issue with holes in a print order. When It was finally my turn, the label printer wasn't working and only printed to a different printer that the clerk then had to find. Bottom line my return eventually got processed (about 14 minutes) but they are not shining as a place I would want to come for other business with all of the confusion and missteps.

A friend of mine has all of his books spiral bound by Fed Ex Kinko's so that you can leave the book…read moreopen where you left off and the book lies flat. I brought in 6 of my books that I use for daily spiritual readings... "one day at a time"... The store was busy with a couple of clerk/ manager's handling both Fed Ex shipping and custom printing requests. I had about a 5 minute wait so I checked my emails on my iPhone. There's plenty of free parking in the large Sports West Athletic Club shopping center.