My child has been a patient of Dr. Klausner for six years, and while we've appreciated the care…read moreover the years, I am extremely disappointed and frustrated with the way the billing for a PCR test from October 2024 was handled.
During a sick visit on 10/25/24, a PCR test was administered. I was required to sign a waiver stating that if the test wasn't covered by insurance, I'd be responsible for the $175 fee. That was understandable. However, things went downhill from there.
In December 2024, I received a bill for an annual membership fee, showing a $200 line item but only a $175 total. Since we had recently moved and changed doctors, I called the office and was told to ignore the bill. I was never told about any other outstanding balance. A few months later, I received another bill for the membership fee and was again told to disregard it.
Then in June 2025, I received a phone call out of the blue stating I had a $175 balance for the PCR test from October -- the first time I was ever told about this. I was shocked. I requested a copy of the bill and called my insurance. We had a three-way call with Sandra from Dr. Klausner's office. During that call, my insurance confirmed the test was covered, but it was billed incorrectly using CPT code 87631 instead of the correct, covered code 87633.
Because their office waited over 90 days to inform me of the bill, it was now too late to resubmit with the correct code. I was never contacted, texted, or emailed about this charge until June 2, 2025 -- far too late for any corrections. I even shared the original bill they sent me to Dr. Klausner's staff showing the yearly fee line item -- which seems to confirm they initially billed the wrong charge entirely. Despite this, the office insisted they had been billing me since November -- which is absolutely untrue. I confirmed with my insurer that they didn't receive communication from Dr. Klausner until 12/31/24 about the PCR test. Unless Dr Klausner's office has a habit of sending patient's bills for covered items before sending them to insurance first, which is also not acceptable.
To make matters worse, according to Mary in the office Dr. Klausner claimed she would never use CPT code 87633 because it "isn't for pediatrics" -- something my insurer confirmed is not true, as the code is not age-specific.
I finally received my first-ever billing text from the office on July 7, 2025, threatening to send me to collections if I didn't pay the $175 by July 11 -- just a month after I was even made aware of the issue. I paid the bill simply to avoid further stress, not because I believe it was right or fair.
Bottom line:
This office's billing department is disorganized, uncommunicative, and unwilling to take accountability for their mistakes. If I had been informed earlier, this bill would have been fully covered by my insurance. Instead, I was misled, gaslit, and forced to pay out of pocket due to their error.
I write this review so others are aware: If you choose this practice, stay on top of your billing, keep records, and advocate hard for yourself -- because the office certainly won't.
