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Diamond Double J Air Conditioning & Heating

5.0 (1 review)
Open Open 24 hours
Updated 3 months ago

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Service repairman was very professional and had the parts necessary to make the repair immediately…read more Could feel instant improvement.

Very disappointed with the quality of work from Veteran Air…read more I called Veteran Air before a major cold snap to have our heat pump checked out. Their technician, Jonathan Scholtz, diagnosed a corroded indoor evaporator coil and low system pressure. He also tried to upsell me on replacing the entire unit -- I should have realized that was a warning sign. Instead, they replaced just the coil. I paid the full amount ($3,233.85 after the veteran discount) and hoped that would be the end of it. About five months later, I started noticing the condensate pan overflowing and draining outside the house. I tried clearing the lines myself, but the dripping continued. Since it took Lisa from Veteran Air several hours to respond, I went ahead and called another HVAC company for help. They charged me a $150 on-site visit fee. The other technician was shocked by what he found: when Veteran Air replaced the coil, they never reinstalled the baffles around it and didn't even secure the coil properly in the brackets. There was basically no way for the condensation to drain correctly. He also confirmed the system pressure was still extremely low. The other techs could have fixed it right then, but they didn't want me to be out of pocket for repairs that should be covered under warranty. They recommended I call Veteran Air back to make it right. Here are pictures of what the other HVAC tech saw. I'm really disappointed -- I expected better, especially from a company that serves veterans. I wouldn NOT recommend Veteran Air based on this experience.

Jon Wayne Service Company - The additional dryer that should not been installed because they have one inside the outdoor system. JW doesn't know what not to install.

Jon Wayne Service Company

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05/15/2027 Tech Jace Romeo very professional. Found the…read moreproblem with my ac unit blown compressor. Unfortunately could not fix it so I may have to replace the entire unit. Also help me find the issue after I turned the brakers back on half the house went dark turns out its 2 bad one phase brakers ill replace thanks to his fast diagnoses. (Up date 2) 05/16/2026 3 stars now Ac installed had to go to work it wasn't tested i turned it on. 84°f No notes no call no nothing . Sweating to sleep woke up to my house 8 hours later to 81°f. No response from the installers direct line phone number Nathan Gomez . (update 3 ) 1 star 05/17/2026 Was called today around 10 am and they scheduled me for a appointment 2pm Monday. 4 days with out any cool air so far. They have me on a if a tech is available request but ( 24/7 emergency service ensures help is always available. ) this is a lie Update 4 ( 3 stars) 05/17/2026 Tech Ruben Moreno called 15:25 on his way . Will update further after he is here. Update 5 (5 stars) 05/17/2026 18:10 Tech Ruben Moteno found a Crack in the line patched it and filled the ac unit back up and its working now house went from 87°f to 77°f in 2 hours and its dropping

I f I could I would give a no star review. I keep getting postponed for a simple ac check. They…read morekeep putting me on the back burner cause I'm not a paying customer because it's under warranty. They put new customers first. once they get your money they put you on the back Line. I rescheduled again and they told me it's a month and a half before they can look at my unit. Is that quality service or what. VERY UNHAPPY with them.

Diamond Double J Air Conditioning & Heating - hvac - Updated July 2026

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