If I could give the Diamond District 6 out of 5 stars, I would. It is so rare to find even decent customer service, but I have found a place that goes so above and beyond that they need to be recognized. While on vacation in FL with my boyfriend, we decided to look at rings so he could "get a feel for what I liked". We were originally going to try Jared, but when I googled it, I came across the Diamond District. Boy am I glad I stumbled upon this accidental diamond mine. We were promptly and kindly greeted by Oni, who offered us everything from juice and soda to beer and champagne, and spent his valuable time talking and asking us questions to get to know us. When you talk to Oni, it feels like you've been friends for years. Oni showed us probably 50 different rings, and knew exactly where to guide me after viewing each one to find the one that was perfect for me. I thought I had my heart set on a certain one, and Oni said "if you like that one, let me show you one more and try to save you some money". I almost fell on the floor seeing how perfect the ring was. He found my dream ring only knowing me for an hour, and at a much cheaper price. The best part - they are completely noncommissioned, so they have no interest in trying to screw you. They just want to help you find the best deal and love to make people smile. Two weeks later, my boyfriend became my fiancé. Come to find out, Oni is so good, he found a way to sneakily allow my fiancé to purchase the setting while I was browsing nearby! He then communicated with my fiancé via email and phone (frequently) and helped him select the perfect center stone. We loved Oni and the Diamond District so much, 8 months post-engagement we booked another trip to pick out our wedding bands. We were greeted and helped by two other employees (I didn't get their names) who were also wonderful, patient, and helpful. But today, after hundreds of other customers between now and then , Oni recognized us immediately and stopped what he was doing to help us. He spent 2 whole hours with us until we were perfectly happy, which was an impressive feat due to my extreme pickiness in finding a band that fit flush against my awkward shaped engagement ring. We also got my husbands band(s) - (two - so he could have one to beat up when he works) and ended up getting THREE rings for the price of one. I could write another 10 paragraphs, but I'll wrap it up saying there is nowhere else you should go for your rings! You won't get this experience anywhere else, and it's one you don't want to miss. I'm usually pretty hard, so the fact that I'm gushing about anything at all says a lot. If you want that warm mushy feeling you'll never forget, Diamond District is where it's at. read more

Was recommended by my coworker to visit Diamond District to see if I could find a lose diamond to replace the one I had. I already went to the competitor..Jareds. The husband and I were very impressed the moment we walked in. This place has a huge variety of wedding rings, engagements rings and other fine gorgeous Jewelery. I knew from the start what I was looking for in quality and price. One gentleman came up and I advised what I wanted. They came back with the diamond. Not the color I exactly wanted on black and white paper but....the color was absolutely amazing. We were then introduce to Ony. He was what sold us on the diamond we finally chose. He explained with paper the diamond could look totally different than what you imagine. So he showed us a bigger diamond with not the exact color I mentioned and the price was unbelievable and the color cut was stunning on my ring. Let's just say I got a bigger diamond great quality, great customer service and honesty that was out of this world. He even went to extremes to lower the cost of my channel wedding band. Compared to the other place the diamond with all the fixings was half the price and I got a bigger diamond. You have seen them on tv but you must just take an hour to feel how you really should be taken care of and to see the great quality they have in their jewelry. I cannot express how happy I was when I left. I felt so comfortable and did not feel for one minute pushed or even felt as if they were giving the deal of a lifetime and then felt like I didn't get what I wanted. Please you must stop by there and see for yourself. Word of mouth got me there and I will continue to spread the word! I will not go anywhere else for my jewelry. Thank you Ony you are a wonderful asset to the company! SOLD! read more

My fiancé had purchased my engagement ring from Rosemary back in December 2015, now as we prepare to get engaged in June 2016, we have returned to purchase our wedding bands. She has always been so patient in our decisions, helpful in every way possible and even got us a discount! She is such an amazing saleswoman and is so easy to work with and made our visit the best it could be. All of our needs were met and we couldn't have asked for anything more considering she gave us exactly what she wanted. Robert has also been helpful when I came in a few months ago and needed to get my ring re-sized. I truly love that you can see the work station through the glass as it puts you at ease knowing that you can see what is being done to your jewelry. Every time we have come in, someone has greeted us with a smile on their face and tended to our needs right away. Who doesn't love quick service?! I have been amazed at how pleasant and patient everyone is when we come in and will definitely recommend this place to all friends and family for all of their jewelry needs! Thank you all so much for everything you have done for me and my future husband and making our rings so beautiful! read more

My fiance and I recently went into Diamond District after purchasing a diamond from Kay Jewelers. We came in not knowing anything about diamonds and soon realized purchasing a diamond (or any jewelry for that matter) from Kay Jewelers was probably the worst idea ever. We spoke with a man named Robert who spoke passionately about diamonds. Not only did he educate us on many levels, but he helped us find what we wanted rather than just selling us and trying to make us spend a lot of $. We had a price range and he showed us many options. When shopping at Kay's, we were told we had to purchase a certain size of a diamond to fit the setting we wanted but Robert informed us that we could change the head to better suit our preference. We left the Diamond District with a gorgeous ForeverMark diamond that was in our price range and that we just fell in love with. We are so pleased with our purchase and our experience with Robert. We will never go anywhere else and will recommend them to anyone and everyone. It was nice to deal with caring, passionate people rather than someone who is just trying to make a commission. BEST PLACE AROUND! read more

I went to the Diamond District after visiting several other local jewelers. Most of the experiences I had were nice but nothing compared to the service and selection of the Diamond District! I thought I knew what wedding ring set I wanted and Eduardo helped me find the perfect diamond and wedding band. A few days later I had a change of heart and came back in only to make a few changes. Cheryl was extremely patient as I compared one set to the other. The whole staff pitched in giving their opinion of the sets and it was not until Todd offered some great advice that I was able to make my final selection! When I picked up the set I burst into tears as it was perfect! Eduardo and Cheryl did an incredible job of educating me and helping me find the perfect wedding ring set. The staff as whole was incredible, remembered my name each time I came in and gave every effort to help me make this important decision. I cannot speak higher of the experience I had at the Diamond District, from the owner speaking to me each time I visited to the staff lending a hand in every way possible. read more

The service at the Diamond District is as exquisite as their jewelry selection. Eduardo was so very kind and helpful. He was relaxed and knew just what we were looking for. He was able to find something incredibly unique, delicate, stunning and in rose gold (which is difficult to find). I am not one to typically write reviews. I have worked in the Customer Service industry for over a decade and therefore have very high standards for Customer Service. Therefore, I must say the quality of service and kindness shown by the entire staff of the Diamond District was impeccable. They made you feel like part of the family. In addition to Eduardo, we worked with Robert as well as met one of the owners, Todd, who came over to say hello ;) I can't thank the staff at the Diamond District enough for the wonderful service they provided. They made shopping for engagement rings a truly enchanting experience and even brought out the champaign to celebrate! We will be going back to find our perfect bands which we will treasure for a lifetime. read more

Amazing place! I purchased a necklace from Oni about 4 years ago. He took his time in helping me find the perfect necklace. He never tried to pressure me into buying something I did not want. His goal was to make me happy. The Diamond District has fixed my necklace a few times over the years. They have always had a smile on their faces. They have never forgotten me either. Always gone above and beyond my expectations. Recently my mom was looking to buy my sister a diamond pendent for Christmas. I knew right where to take here. But she wanted to look at a few other stores first. We ended up at the Diamond District. Once again Oni took amazing care of us. He worked with mom in finding the perfect piece. When he didn't have what she was looking for, he decided to make it! Once again going above and beyond my expectations. The Diamond District is the only place to buy jewelry from. Not because their jewelry is beautiful, but because their staff is amazing! You will never be disappointed! read more

Nothing but good things to say about this establishment. My fiancé and I were looking to upgrade my engagement ring and get our wedding bands for our upcoming January wedding. We would constantly hear Diamond district's commercials on the radio and their advertisement on tv. After doing some research and seeing mostly positive reviews on this location, we decided to pay them a visit. Let me say how we are so happy and satisfied with the way our sales man Oni treated us and how our rings came out. From the beginning, Oni made us feel very comfortable, like family. He also went above and beyond to make what we were looking for happen. I don't usually write reviews, this will be my second one ever. But I had to do it for The Diamond District because our experience was great. If you ever go to the Diamond District, ask for Oni Montalvo. All of their staff is very nice and friendly. However, he was incredibly awesome and the main reason why my fiancé and I recommend this place. read more

Last year when we decided that we wanted to get engaged we knew there were a lot of places to find an engagement ring. We heard about the Diamond District so we decided to try here first. It was the best decision we could have made. We were greeted immediately by the kindest staff. Our jeweler Oni was so professional, welcoming and informative. He made a huge decision seem so simple. My ring is beautiful, the service we received to care for my ring after we purchased it was exceptional. A few weeks ago when our friend told us he wanted to get engaged we knew just where to send him. He sat with Oni and of course found the perfect ring. Even after this, I had repairs to my ring and they were done in a timely manner and I was alerted as soon as it was ready. It's obvious why the Diamond District is so widely talked about- they really are the best! We're so excited to buy our wedding bands from here and bring our friends back too! Thank you Oni and the Diamond District! read more

The Diamond District team far exceeded my expectations from start to finish. From the moment I walked in to the moment I walked out weeks later with my completely customized ring, I was treated in the most hospitable and professional manner. Jason came down from his office to personally greet me and Song, his associate, was so careful and attentive to every detail that my fiancee stated she wanted on her ring. Song is very personable and radiates with energy about her profession, but most importantly about helping people. We ended up customizing a ring from start to finish and it came out timely but most importantly beautifully. Jason and Song, you are now part of my bride-to-be and I's story. We are very glad and grateful for your willingness to go completely out of your way to assist us. My fiancee and I both would strongly recommend anyone entering the engagement/wedding process to choose the Diamond District. Thank you Diamond District team! read more

To say that this place is the only place that I will buy jewelry is an understatement. Oni helped me find an engagement ring that was within my budget. I was very nervous when I walked through that door for the first time. No more. Oni makes it so easy, as well as the rest of the staff there. I really could not even imagine looking anywhere else. I have purchased an engagement ring, three wedding bands, and now another loose diamond. Now, I don't make a lot of money, so that was where my apprehension came from. these diamonds at this place are all spectacular. Oni understood where I was coming from and he worked with me. I cant thank him enough. The entire staff really. If you are looking for anything diamond related, do yourself a favor and take a trip to the diamond district. You really will be so happy that you did. I know I am!!!!!!! Oni, YOU DA MAN!!!! read more

There is something to be said for genuine customer service. It is so refreshing to walk into a business and be treated like family. Oni and Gabi are by far the best! Oni sold my fiancé my beautiful ring and every time we come in, he is so welcoming and sincere. Gabi always, always, always makes my day when I stop by for a ring cleaning! She even holds my 10 month old daughter so I can properly take my ring on and off (which she taught me) She even sold us our wedding bands during a cleaning visit! We are business owners ourselves and truly appreciate good customer service. Oni and Gabi have set the standard and in my opinion their business conduct and personal service should be benchmarked by every company in town. Well done Diamond District, we'll done. read more

I must admit when I first started looking for an engagement ring I had no idea what I was doing. I went to Kay and Jared before deciding to stop into The Diamond District and I wish I would have started here. They asked all right questions and I did not feel stupid admitting I was unsure of which direction to take. I ended up getting a ring that day and I can't wait to see if when it is finished. There was no stress or pressure at all. They also have several ways to make your purchase affordable including different finance options. Overall, I was very impressed with my experience with The Diamond District. The only question I was left with was why go anywhere else? read more

I worked with an associate named Song. She did an incredible job! She listened to my situation, needs, and budget then worked very hard to meet all of them. I am an avid internet shopper and I did A LOT of research. I learned so much that I could probably sell jewelry now (not really). I also shopped a few other stores in town and I didn't think I was going to be able to get that large of a stone with that quality in my budget but Song made it happen. Oh, and we did everything through email except when I went in to the store to approve the stone, which was perfect for my busy schedule. Do yourself a favor and go see her...or email. read more

My fiance and I had a wonderful experience working with Oni and Jason! We spent time looking at engagement rings together and Oni went above and beyond letting us explore all options. After our engagement, my ring was a bit lose so I returned to Diamond District to help with the sizing. I dropped it off around noon and Oni rushed to get it done for me within the same day since he knew we were going out of town. My fiance expressed that he greatly enjoyed the multiple hours he spent with Oni and Jason going over every detail of the ring! Thank you Oni and Jason for making this an amazing and stress-free experience. read more

I worked with Song and Oni to pick the perfect engagement ring in a good price range. In fact per the appraisal I saved two thousand dollars, and still managed to get a unique high quality product. I don't think there is a day that goes by that my fiancée doesn't get stopped, and asked about the source of her ring. The diamond is beautiful and the ring is unique, as Oni designed it. I don't believe I could have had a better experience, or have gotten a ring this beautiful at any other jeweler. The staff members here are so friendly and genuinely want to see you leave happy, that I will forever business with them. read more

After going to another establishment and not being happy with purchase, we went to Diamond District. They are by far the place you want to go.. We were treated with respect from the time we walked in until we left. After purchasing from the other place the attitude of salesperson totally changed, we were no longer a customer since they had already received our money. Diamond District have better quality diamonds there prices match the product. Thank you diamond district for helping my fiancé get me the perfect engagement ring!!! We will not go anywhere else for our future jewelry. read more

Totally speechless from the moment I walked in the door last year to purchase a small pair of diamond earrings to the moment I just walked out with a ring! The team at the diamond district is the real version of family business and customer service! My sales associate rosemary was incredible I even got to call her aunt rosemary! While purchasing my ring Jason was external kind generous and personable like family! I 100% suggest you buy from her family owned and just a amazing buying experience!! Can't wait to go back and purchase more! read more

The moment I walked into their store I knew this was the end of the road for me. My boyfriend gave me the green light to start looking for rings and with the help of Robert and his amazing customer service my dream ring was placed on my hand. He was so helpful and knew my style from just showing him a few pictures. I only tried on two rings and the second one was "the one." I could tell that Robert is very passionate at what he does and truly enjoys his job. Thank you Diamond District for placing the ring of my dreams on my finger! read more